Find work in Canada.

333,596 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 54 mins ago
Business Project Manager
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
Other
Business Case Development: Build, analyze, and present comprehensive business cases and ROI models for key capital investments and strategic initiatives.
Added 55 mins ago
Director of Human Resources
Marriott
Toronto, ON
Full-time
The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human…
Added 55 mins ago
Operations Manager, GTA Aggregates
Amrize
Mississauga, ON
Join Amrize as a Operations Manager, GTA Aggregates and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company…
Added 55 mins ago
Senior Manager, Finance
BMO
Toronto, ON · FCP
Full-time
We are seeking a highly experienced Senior Manager, Finance to lead the end-to-end consolidation, forecasting, planning, and reporting activities for the T&O portfolio. This role is…
Added 1 hour ago
Senior Manager, Business Performance
Amica Senior Lifestyles
Toronto, ON
Reporting to the Senior Director, Finance Operations, the Senior Manager of Business Performance will lead a team of 1-2 analysts and will be responsible for harmonizing business…
Added 1 hour ago
VP, Finance
Planitar
Waterloo, ON
Full-time
…already in place. You'll lead a team of 5-8, including a Sr. Manager, Finance and 4-5 Financial Analysts/Billing Specialists, and will be a key partner to the CEO and executive team on…
Added 1 hour ago
VP, Finance
Planitar Inc.
Waterloo, ON
$180,000 to $250,000 CAD / year
Full-time
…already in place. You'll lead a team of 5-8, including a Sr. Manager, Finance and 4-5 Financial Analysts/Billing Specialists, and will be a key partner to the CEO and executive team on…
Added 2 hours ago
Project Manager III - Engineering, Construction & Transportation Management
Halton Region
Oakville, ON
Reporting to the Manager, Engineering Management Office (EMO), The Project Manager III serves as a strategic leader within the Engineering Management Office, driving the successful…
Added 2 hours ago
Director of Operations
LISI AEROSPACE NORTH AMERICA
Dorval, QC
Full-time
Facilitates the optimization of resources to improve cost and delivery.
Added 2 hours ago
Director, Wealth Digital AI Platforms & Technology Delivery
BMO
Toronto, ON · BMOPLACE
Full-time
Partner with solution, enterprise, security, data, and platform architects to maintain an approved, scalable target architecture and prevent local optimization or avoidable technical debt.
Added 2 hours ago
Director, Client Technology Services
Fanshawe Toronto@ILAC
London, ON
Full-time
Develops and executes multiyear service, lifecycle, capital, investment, and modernization roadmaps aligned with College strategy and academic, administrative, accessibility, cybersecurity,…
Added 3 hours ago
Customer Success Manager
Spellbook
Remote, Canada
$102,000 to $120,000 CAD / year
Full-time · Remote
We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised…
Added 3 hours ago
Financial Planning & Analysis Manager
Stagevision
Mississauga, ON
$90,000 to $125,000 CAD / year
Full-time
The Financial Planning & Analysis Manager will play a critical role in driving financial and operational insight across the organization. Reporting directly to the CFO, this individual will…
Added 3 hours ago
Senior Manager - HRIS & Payroll
kdc/one
Longueuil, QC
KDC/ONE is seeking an experienced and service-oriented Senior Manager, HRIS & Payroll to lead the strategy, governance, optimization, and day-to-day management of our human resources…
Added 4 hours ago
Digital Delivery Manager (Civil 3D/BIM)
PACT
ON · Mississauga, Ontario
The Digital Delivery / CAD / Civil 3D Manager will lead the development, implementation, and oversight of BIM/CAD and Civil 3D standards, workflows, and digital coordination processes…
Added 5 hours ago
Technology Specialist - Port Colborne, Ontario
ADM
Port Colborne, ON
Full-time
…facility with tasks ranging from process design, troubleshooting & optimization to implementation of best practices to the evaluation/implementation of new technologies. The primary purpose…
Added 5 hours ago
Senior Treasury Asset and Liability Management Analyst
TD
Toronto, ON
Full-time
…measurement framework, funding strategies, liquidity risk and capital position. TBSM prides itself on fostering a culture that emphasizes development, open‑mindedness, shared success,…
Added 5 hours ago
Development Engineer
Strathcona Resources Ltd.
Calgary, AB
Full-time
We are seeking a Development Engineer to join our Lloydminster Conventional team in Calgary. Reporting to the Manager, Development Engineering, this position will be responsible for…
Added 6 hours ago
Senior Finance Operations Analyst, Collections & Cash Management
Liberty Mutual Canada
Toronto, ON
Full-time
…Operation in the U.S., and have a dotted reporting line to the Manager, Finance Operations in…
Added 6 hours ago
Product Owner Sr
Dayforce
Canada
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa…
Added 6 hours ago
Manager, US Capital Markets Finance
BMO
Toronto, ON · FCP
Full-time
…growth, cost management, resource allocation, balance sheet optimization,…
Added 6 hours ago
Senior Digital Strategist | Stratège numérique principal(e)
Data Sciences
Montreal, QC
Full-time
Evaluate overall site engagement through Google Analytics 4 and ensure accurate tracking implementation using Google Tag Manager.
Added 7 hours ago
Data Architect
TD
Toronto, ON
Full-time
Drive architectural decisions on platform scalability, cost optimization, performance tuning, and operational resilience.
Added 9 hours ago
Senior Manager, Maintenance
Coca-Cola Canada Bottling Limited
Brampton, ON
Full-time
…reliability engineering, utilities management, maintenance planning, capital execution support, and continuous improvement initiatives.The Senior Maintenance Manager drives a proactive…
Added 9 hours ago
Project Manager, Engineering
Coca-Cola Canada Bottling Limited
Toronto, ON · North York, ON
Full-time
Reporting to the Senior Manager, Engineering, the Project Manager, Engineering manages Product Supply Systems Canada facilities and capital equipment (Machinery & Equipment) projects over…

Reliance Home Comfort

AI Execution & Program Manager

Toronto, ON, Canada

Experience: 3-5 years of experience in technology implementation, digital transformation, AI/automation, or contact center operations.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Find Your Limitless with Reliance

By joining Reliance as an AI Execution & Program Manager, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

A great benefits plan for you / your family
Career paths so you can advance in the company
Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

Lead the deployment of AI solutions across chatbots, virtual agents, generative AI assistants, natural‑language IVR, predictive analytics, and agent‑assist tools.
Manage end‑to‑end implementation including requirements, vendor coordination, configuration, testing, rollout, and performance tracking.
Ensure AI initiatives align with business goals, operational needs, customer experience standards, and compliance requirements.
Oversee development of sentiment analysis, customer insights, and predictive models that drive operational improvements.
Monitor AI performance, identify optimization opportunities, and drive continuous improvement.
Translate data into actionable recommendations for Contact Center leadership, Field Operations, and cross‑functional partners.
Serve as the central project manager coordinating across IT, Operations, Field, Sales, Training, and external vendors.
Build and maintain project plans, timelines, dependencies, risks, and success metrics.
Define KPIs, validate post‑launch performance, and support change management, training, and adoption strategies.
Gather feedback from frontline teams and customers to refine AI capabilities.
Identify and prioritize new AI use cases and support business case development.
Ensure ethical, secure, and sustainable AI deployment through governance frameworks.
Oversee integration of AI tools with systems such as CRM, IVR, NICE, and Power BI.
Facilitate cross‑functional workshops to support ideation, planning, and continuous improvement.

What do you bring?

Bachelor’s degree in business, Technology, Engineering, Data Science, or related field; MBA or advanced degree is an asset.
3-5 years of experience in technology implementation, digital transformation, AI/automation, or contact center operations.
Experience deploying enterprise software or customer‑facing technologies; exposure to AI, machine learning, NLP, or automation tools preferred.
Familiarity with contact center platforms (IVR, CRM, WFM, QA, telephony) and tools such as NICE CXone, Salesforce, Dynamics, MuleSoft, and Agentic AI.
Strong stakeholder management, vendor coordination, and cross‑functional leadership skills.
Understanding of data privacy, compliance, and ethical AI principles.
Ability to translate operational needs into technical requirements and assess vendor capabilities.
Strong analytical skills with experience using dashboards, KPIs, and performance insights.
Comfortable partnering with data teams and solution architects to ensure scalable designs.
Proven track record managing complex, multi‑team technology projects from concept to rollout.
Highly organized, able to manage competing priorities and deliver on tight timelines.
Strong communicator capable of influencing at all levels and driving alignment.
Proactive, results‑oriented, and skilled at navigating ambiguity.
Customer‑centric mindset with a passion for improving frontline and customer experiences.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This post is for new vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.

Apply About employer

More about this job

Responsibilities

Lead the end-to-end deployment and management of AI solutions including chatbots, virtual agents, and predictive analytics. Coordinate across IT, Operations, and external vendors to ensure AI initiatives align with business goals and operational performance.

Requirements

Requires a bachelor's degree in business, technology, or a related field with 3-5 years of experience in digital transformation or AI implementation. Candidates must possess strong project management skills and familiarity with contact center platforms and automation technologies.

Skills

AI deployment
Project management
Digital transformation
Vendor coordination
Data analysis
Stakeholder management
Generative AI
Predictive analytics
CRM systems
Change management
KPI tracking
Cross-functional leadership
Process optimization
Technical requirements gathering
Customer experience standards
Automation tools

Benefits

Competitive base pay
Performance-based incentives
Benefits plan
Training and development programs
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

AI Execution
Program Manager
Generative AI
Chatbots
Virtual Agents
Predictive Analytics
Natural-language IVR
Agent-assist tools
CRM
NICE CXone
Salesforce
Dynamics
MuleSoft
Agentic AI
Power BI
Digital Transformation
Contact Center Operations
Machine Learning
NLP
Automation
Data Privacy
Compliance
Governance
Project Management
KPIs
Change Management
Stakeholder Management
Vendor Coordination
Cross-functional Leadership
Home Services

Report this job