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Added 10 mins ago
Service Foreman
Bayview Trucks - Woodstock
NB
Full-time
…Bayview Trucks & Equipment Ltd. is a Full Service, Parts and Sales dealer for Kenworth Trucks and KUBOTA farm and construction equipment, with 6 locations in New Brunswick (Saint John,…
Added 26 mins ago
Senior Bid Manager - Buildings
Pomerleau
Vancouver, BC
$151,000 to $196,000 CAD / year
Full-time
As a Bid Manager, working in the Alternative Projects Center of Expertise (APEX) team at Pomerleau Construction, you will be responsible for leading estimating and proposal teams in…
Added 56 mins ago
Senior Manager, Maintenance
Coca-Cola Canada Bottling Limited
Brampton, ON
Full-time
The Senior Maintenance Manager is responsible for leading all maintenance, reliability, utilities, asset care, and technical services functions for the Brampton Manufacturing Facility, the…
Added 56 mins ago
Project Manager, Engineering
Coca-Cola Canada Bottling Limited
Toronto, ON · North York, ON
Full-time
…employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing…
Added 56 mins ago
Technical Program Manager (Adtech)
Hillview Consulting Solutions
Toronto, ON
$65 to $75 CAD / hour
Contract
Technical Project Manager/ Technical Program Manager for Advertising (Search)
Added 56 mins ago
APPLICATIONS - ACCOUNT MANAGEMENT- APPLICATIONS ENGINEERING
Eclipse Automation
Cambridge, ON
The Account Manager - Applications Engineer is a key member of the sales team, responsible for developing proposals and supporting the Sales Account Managers. Key directives include…
Added 1 hour ago
Store Manager | Richmond Centre
lululemon
BC · British Columbia, Canada
Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 2 hours ago
Technical Account Manager
TLC Solutions
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Role Description The Technical Account Manager is a full-time, on-site role based in the Greater Vancouver Metropolitan Area. Reporting to Head of Account Management, This role is…
Added 3 hours ago
Sales Manager, USA
ACIC Equipment USA Inc.
Brantford, ON
Full-time
Role Description The Sales Manager role is a full-time hybrid position based in Brantford, ON, with flexibility for some work from home. The Sales Manager will oversee the full sales cycle…
Added 4 hours ago
Principal Product Manager - Technical AI Solutions
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking a seasoned Principal Product Manager (individual contributor) to lead RBC's AI-powered conversational banking experience. In this role, you will be responsible for leading…
Added 5 hours ago
Account Manager East Coast, Wine & Spirit
Amcor
Saint-Césaire, QC
…We are the market leader in North America with significant sales growth during last years and strong recognized brands like Stelvin®. Amcor is well recognised for its technical expertise,…
Added 5 hours ago
Group Retirement Client Relationship Manager
iA Financial Group (Industrial Alliance)
Winnipeg, MB
Full-time
…high-quality service? As a Group Retirement Client Relationship Manager (CRM) you will be responsible for the plan sponsor experience, retention, and relationship building. You will…
Added 6 hours ago
Manager, Software Engineering
AltaML
Toronto, ON
Full-time
AltaML is looking for a Manager, Software Engineering to lead a delivery pod where technical excellence and team health go hand in hand. You'll own the architectural integrity of your pod's…
Added 6 hours ago
HVAC Sales Manager-Western Canada
Navien, Inc.
Canada
Full-time
The ideal candidate for this position must be familiar with the HVAC industry. This individual will need to implement sales plans to ensure the achievement of agreed objectives and sales…
Added 6 hours ago
Credit Manager
FCC / FAC
Calgary, AB · Ottawa, ON · Stratford, ON · Montreal, QC · Quebec, QC · Regina, SK
Full-time
As a Credit Manager, you’ll play a key role in maintaining FCC’s credit standards while supporting lending teams across the country. You’ll analyze and adjudicate agriculture and commercial…
Added 6 hours ago
Director of Transformation
BCS Technology International Pty Ltd
Toronto, ON
Full-time
Operate as the connective layer between executive strategy and technical delivery, ensuring senior leadership decisions translate into shippable outcomes.
Added 7 hours ago
Member Experience Representative (Temporary up to 12 months) - Repost
FirstOntario Credit Union
Hamilton, ON
Contract
…relating to business development as set forth by the Branch Manager at multiple…
Added 7 hours ago
IT Manager
Peak Performance Products Inc.
Mississauga, ON
Full-time
Hands-on background in distribution or sales operations (operations manager, ops analyst, sales ops lead, or similar) before moving into systems
Added 8 hours ago
Training & Development Co-op
Jobbe
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Temporary
Collaborate with subject matter experts across production, sales, quality, leadership, and other departments.
Added 8 hours ago
Order Manager - Electrification & Automation
Siemens
Oakville, ON
Full-time
As Order Manager, in Smart Infrastructure - Electrification & Automation (EA) you will be responsible for managing the end-to-end order fulfillment process, ensuring timely and accurate…
Added 9 hours ago
Assistant Manager, Operations | Masonville Place
lululemon
London, ON
Full-time
Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., P&L statement, expenses) and inform planning processes (e.g., quarterly…
Added 9 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
The selected candidate will report to the Senior Manager of Cybersecurity and will be part of a highly dynamic team where leaders and members are encouraged to exceed expectations.
Added 9 hours ago
Assistant Manager, Guest Experience | Masonville Place
lululemon
London, ON
Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 10 hours ago
Commercial Account Manager
Creston & District Credit Union
Creston, BC
Full-time
We are seeking a community-minded, analytically sharp Commercial Account Manager to manage and grow a diverse commercial credit portfolio within our vibrant service region of over 10,000…
Added 10 hours ago
Outside Sales Representative
Cross Country Canada Supplies & Rentals
Grande Prairie, AB
Full-time
We are currently seeking a motivated Outside Sales Representative to join our team at our Grande Prairie, Alberta branch. Candidates must be local to the Grande Prairie and surrounding…

Reliance Home Comfort

AI Execution & Program Manager

Toronto, ON, Canada

Experience: 3-5 years of experience in technology implementation, digital transformation, AI/automation, or contact center operations.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Find Your Limitless with Reliance

By joining Reliance as an AI Execution & Program Manager, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

A great benefits plan for you / your family
Career paths so you can advance in the company
Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

Lead the deployment of AI solutions across chatbots, virtual agents, generative AI assistants, natural‑language IVR, predictive analytics, and agent‑assist tools.
Manage end‑to‑end implementation including requirements, vendor coordination, configuration, testing, rollout, and performance tracking.
Ensure AI initiatives align with business goals, operational needs, customer experience standards, and compliance requirements.
Oversee development of sentiment analysis, customer insights, and predictive models that drive operational improvements.
Monitor AI performance, identify optimization opportunities, and drive continuous improvement.
Translate data into actionable recommendations for Contact Center leadership, Field Operations, and cross‑functional partners.
Serve as the central project manager coordinating across IT, Operations, Field, Sales, Training, and external vendors.
Build and maintain project plans, timelines, dependencies, risks, and success metrics.
Define KPIs, validate post‑launch performance, and support change management, training, and adoption strategies.
Gather feedback from frontline teams and customers to refine AI capabilities.
Identify and prioritize new AI use cases and support business case development.
Ensure ethical, secure, and sustainable AI deployment through governance frameworks.
Oversee integration of AI tools with systems such as CRM, IVR, NICE, and Power BI.
Facilitate cross‑functional workshops to support ideation, planning, and continuous improvement.

What do you bring?

Bachelor’s degree in business, Technology, Engineering, Data Science, or related field; MBA or advanced degree is an asset.
3-5 years of experience in technology implementation, digital transformation, AI/automation, or contact center operations.
Experience deploying enterprise software or customer‑facing technologies; exposure to AI, machine learning, NLP, or automation tools preferred.
Familiarity with contact center platforms (IVR, CRM, WFM, QA, telephony) and tools such as NICE CXone, Salesforce, Dynamics, MuleSoft, and Agentic AI.
Strong stakeholder management, vendor coordination, and cross‑functional leadership skills.
Understanding of data privacy, compliance, and ethical AI principles.
Ability to translate operational needs into technical requirements and assess vendor capabilities.
Strong analytical skills with experience using dashboards, KPIs, and performance insights.
Comfortable partnering with data teams and solution architects to ensure scalable designs.
Proven track record managing complex, multi‑team technology projects from concept to rollout.
Highly organized, able to manage competing priorities and deliver on tight timelines.
Strong communicator capable of influencing at all levels and driving alignment.
Proactive, results‑oriented, and skilled at navigating ambiguity.
Customer‑centric mindset with a passion for improving frontline and customer experiences.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This post is for new vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.

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More about this job

Responsibilities

Lead the end-to-end deployment and management of AI solutions including chatbots, virtual agents, and predictive analytics. Coordinate across IT, Operations, and external vendors to ensure AI initiatives align with business goals and operational performance.

Requirements

Requires a bachelor's degree in business, technology, or a related field with 3-5 years of experience in digital transformation or AI implementation. Candidates must possess strong project management skills and familiarity with contact center platforms and automation technologies.

Skills

AI deployment
Project management
Digital transformation
Vendor coordination
Data analysis
Stakeholder management
Generative AI
Predictive analytics
CRM systems
Change management
KPI tracking
Cross-functional leadership
Process optimization
Technical requirements gathering
Customer experience standards
Automation tools

Benefits

Competitive base pay
Performance-based incentives
Benefits plan
Training and development programs
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

AI Execution
Program Manager
Generative AI
Chatbots
Virtual Agents
Predictive Analytics
Natural-language IVR
Agent-assist tools
CRM
NICE CXone
Salesforce
Dynamics
MuleSoft
Agentic AI
Power BI
Digital Transformation
Contact Center Operations
Machine Learning
NLP
Automation
Data Privacy
Compliance
Governance
Project Management
KPIs
Change Management
Stakeholder Management
Vendor Coordination
Cross-functional Leadership
Home Services

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