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Added 8 mins ago
Analyst, Portfolio Management
Canada ICI Capital Corporation
St. Albert, AB
Full-time
The Analyst, Portfolio Management, reporting to the Manager, Portfolio Management, provides critical support to the Portfolio Management Team within the Asset Management Group (AMG) in the…
Added 8 mins ago
Analyst, Project Controls
R.V. Anderson Associates Limited
Toronto, ON
Full-time
RVA is seeking an Analyst, Project Controls to join their Project Control team in Toronto office. This is a full-time permanent position.
Added 8 mins ago
Financial Consulting Senior Associate - Business Valuation
RSM Canada
Toronto, ON
Full-time
The professional will also work closely with the practice leader in key business development initiatives.
Added 9 mins ago
Functions - Internal Audit, Summer Analyst - Mississauga, ON 2027
Citi
Mississauga, ON
Full-time
Citi’s Internal Audit Summer Analyst Program is a 16-week internship opportunity in Mississauga, ON. This Program will provide development-focused opportunities coupled with structured…
Added 9 mins ago
Applications Development Sr Programmer Analyst- AVP -Mississauga
Citi
Mississauga, ON
Full-time
The Applications Development Senior Programmer Analyst is a pivotal technical professional who sits at the intersection of engineering excellence and enterprise impact - a builder,…
Added 9 mins ago
Data Governance Foundation Senior Analyst Assistant Vice President
Citi
Mississauga, ON
Full-time
The Data Governance Foundation Lead Analyst is responsible for contributing to the directional strategy and assisting in the creation and modification of the Enterprise Data Governance…
Added 9 mins ago
Java Developer
Citi
Mississauga, ON
Full-time
Citi is looking for a Java Developer (Apps Dev Intermediate Programmer Analyst - C11) to join the technology team and contribute to the development and enhancement of the Citi1Credit…
Added 9 mins ago
Application Support Analyst
Mitsubishi Heavy Industries, Ltd.
Mississauga, ON
The Data and Application Services team is responsible for managing aircraft reliability data, business intelligences systems, Integrated Electronics Publication Application (IETP) system…
Added 9 mins ago
Senior Analyst, Data Platform DevOps
AIMCo
AB · Calgary, AB · Edmonton
Full-time
At AIMCo, data and technology are fundamental to delivering investment excellence. As a Senior Analyst, Data Platform DevOps, you will help build, operate, and evolve AIMCo's Modern Data…
Added 37 mins ago
Functional IT Analyst/BA
Orion Innovation (formerly Sryas)
Montréal-Ouest, QC
Full-time
We’re looking for a Functional IT Analyst/BA within the scope of a client project – the resource must be fluent in French, can be fully remote or hybrid in the Montreal region, and be…
Added 37 mins ago
Trainee - Proposal Analyst
Cloud SynApps Inc.
Toronto, ON
Full-time
This is an excellent opportunity for a recent graduate in Business Administration or Information Technology who is interested in Presales, Proposal Management, Sales, Consulting, and…
Added 39 mins ago
Analyst, Customer Experience
Reliance Home Comfort
Toronto, ON
By joining Reliance as an Analyst, Customer Experience, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and…
Added 53 mins ago
Sr. Financial Analyst
PointClickCare
Mississauga, ON
Full-time
…significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top…
Added 53 mins ago
Process Mining Technical Analyst or Consultant | Analyste technique ou consultant(e) en exploration des processus
Miebach Business Consulting and Services
Montreal, QC
We are seeking a Process Mining Technical Analyst to provide technical support throughout process mining projects. The role focuses on data preparation, event-log development, process…
Added 1 hour ago
Digital Transformation Analyst
LanceSoft, Inc.
AB · Edmonton, AB
Contract
The successful candidate will collaborate with business and technology leaders to develop digital strategies, identify transformation opportunities, drive AI adoption planning, modernize…
Added 1 hour ago
Business Analyst- Capital Market
K&K Global Talent Solutions INC.
Toronto, ON
Full-time
We are seeking an experienced Business Analyst with strong expertise in Capital Markets, requirements management, and data analysis. The ideal candidate will work closely with business and…
Added 1 hour ago
Accounting Analyst
Softlinx
Montreal, QC
Full-time
We are looking for a detail-oriented and analytical Accounting Analyst to join our Finance & Accounting team. The Accounting Analyst will be responsible for accounting operations,…
Added 1 hour ago
Accounting Analyst
Valsoft Corporation
Remote, Canada
Full-time · Remote
We are looking for a detail-oriented and analytical Accounting Analyst to join our Finance & Accounting team. The Accounting Analyst will be responsible for accounting operations,…
Added 1 hour ago
Group Annuity Administrator
LifeWorks
Toronto, ON
Full-time
Engaging projects and mandates that foster growth and development
Added 1 hour ago
HR Business Systems Consultant
The Government of Nova Scotia
Halifax, NS
…responsibilities in the caretaking and improvement of our complex HR business systems, using the full development cycle,…
Added 1 hour ago
Public Land Policy Analyst
Government of Alberta
AB
As a Public Lands Policy Analyst, you will contribute to the aligned and integrated delivery of public land management and administration in support of regulatory transformation and…
Added 1 hour ago
Business Analyst
Skiffra
Quebec, QC
Full-time
As Business Analyst, you'll assist with mapping how operations really run. Translating multiple systems into documented processes and system requirements, and turning what you find into…
Added 1 hour ago
Reporting & Analytics Specialist, 1 year contract
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
$61,582.5 to $86,215.5 CAD / year
Full-time
Minimum two (2) years business intelligence reporting / data analyst experience required.
Added 1 hour ago
Solutions Analyst
The Corporation of the Town of Lincoln
Beamsville, ON
Full-time
The Town of Lincoln is seeking a dedicated and results-oriented Solutions Analyst who effectively implements, enhances, and supports business solutions and the various integrations between…
Added 1 hour ago
Business Analyst
TEEMA
Vancouver, BC
$65 to $80 CAD / hour
Contract
Business Analyst – Business Change & Training Support

Reliance Home Comfort

Analyst, Customer Experience

Toronto, ON, Canada

Posting language: English
Posted: Sep 22, 2026

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Original job description

Find Your Limitless with Reliance

By joining Reliance as an Analyst, Customer Experience, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

A great benefits plan for you / your family
Career paths so you can advance in the company
Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

Undertake a data focused view for customer retention and acquisition with the purpose of delivering a best-in-class customer experience.
Interpret & categorize data, analyze results using statistical techniques and provide ongoing reports.
Analyze quantitative and qualitative feedback from our customers and communicate results monthly during branch calls and presentations to the Executive team.
Management of NPS systems (Qualtrics) for day-to-day operations.
Collaborate with individuals from all business units and field teams to champion customer experience.
Identify continuous improvement opportunities and take the lead in the development, execution and reporting of results.
Support in the development, planning and execution of process creations/refinements, including annual target planning and quota setting.
Lead training sessions for new hires, including technicians, HCAs, managers, and contractors.

What do you bring?

Post-secondary education in Business/Commerce or equivalent.
Minimum of three (3) years in relevant business experience, previous Customer Experience/NPS work experience is preferred.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
Advanced level experience with Microsoft suite, including Excel (i.e., VLOOKUP’s, Pivot Tables, etc.)
Effective communication skills to prepare all data and associated reports and presentations in a clear and concise manner.
Strong understanding of data management and governance.
Able to work independently with a self-starter attitude, while also multi-tasking & setting priorities.
Excellent written and verbal communication skills.
Ability to “connect the dots” and unearth opportunities for process improvement and documentation, to deliver a better customer experience.
Willingness to travel as needed - ride longs, training sessions, meetings, branch visits, etc.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for an existing vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.

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More about this job

Responsibilities

The Analyst will interpret and categorize customer data to drive retention and acquisition strategies while managing NPS systems. They will also collaborate across business units to identify process improvements and lead training sessions for various internal teams.

Requirements

Candidates must have post-secondary education in Business or Commerce and at least three years of relevant business experience. Proficiency in Microsoft Excel and strong analytical skills are required to effectively manage data and communicate insights to the executive team.

Skills

Customer experience
Data analysis
Statistical techniques
NPS systems
Qualtrics
Reporting
Customer retention
Customer acquisition
Microsoft Excel
Data management
Data governance
Process improvement
Training
Communication
Presentation skills
Analytical skills

Benefits

Competitive base pay
Performance-based earnings
Benefits plan
Training and development programs
Career advancement paths

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
NPS
Qualtrics
Data Analysis
Statistical Techniques
Customer Retention
Customer Acquisition
Microsoft Excel
VLOOKUP
Pivot Tables
Data Management
Data Governance
Process Improvement
Reporting
Training
Business Analysis
Home Services
Energy Efficient Solutions
Sustainability
Governance

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