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Added 13 mins ago
Workday Analyst
Tilray Brands, Inc.
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
Reporting to the Director, HCM and Compensation, the Workday Analyst will deliver operational and service excellence in regard to HR data and system functions. This role will primarily…
Added 13 mins ago
Salesforce Business Analyst
Delpath
Toronto, ON
Contract
We are looking for a Salesforce Business Analyst to work with business stakeholders and technical teams to understand requirements, define solutions, and support Salesforce initiatives. The…
Added 13 mins ago
Analyst / Sr Analyst, Account Services
OnClarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
As a Customer Service Representative (Analyst/Senior Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll…
Added 13 mins ago
New Analyst Program
OnClarity
Vancouver, BC
$65,000 to $85,000 CAD / year
Full-time
We're looking for exceptional new graduates and early career professionals to join Clarity a New Analyst. This is an opportunity to accelerate your career by working alongside experienced…
Added 13 mins ago
Analyst, Transaction Services
OnClarity
Vancouver, BC
$80,000 to $120,000 CAD / year
Full-time
As an Analyst, Transaction Services, you will be a foundational part of our Transaction Services team. You will run transactions from handshake to closing, provide exceptional support to…
Added 13 mins ago
Senior QA Analyst
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Calgary, AB
Full-time
…business testers, and contact center stakeholders, the Senior QA Analyst will develop and execute quality strategies that reflect both technical requirements and the real-world guest and…
Added 14 mins ago
Coordinator/Analyst, Surgical Supply Chain - Surrey Memorial Hospital
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Surrey, BC
Full-time
We currently have an exciting opportunity for a Relief Full-Time Surgical Supply Chain Coordinator/Analyst to support the Surgical Services - Operating Room team at Surrey Memorial Hospital…
Added 28 mins ago
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The Specialist, Liquids Infrastructure Financial Analysis provides technical leadership and oversight to the analyst team while maintaining responsibility for a portfolio of complex assets…
Added 43 mins ago
Customer Experience Analyst
NRG Energy
AB · Edmonton, AB
Full-time
The Customer Experience Analyst is responsible for resolving customer inquiries that have escalated to Office of the President, regulatory bodies, and other third-party stakeholders.
Added 43 mins ago
Senior Treasury Analyst
Clarity Recruitment
Toronto, ON
$80,000 to $95,000 CAD / year
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Please note: We use AI-assisted tools for notetaking during the screening process.
Added 44 mins ago
Senior Financial Analyst, Private Markets
Manulife
Toronto, ON · Montreal, QC
Full-time
The Senior Financial Analyst is responsible for preparing accurate and timely financial reports for a portfolio of investments. Daily tasks include preparing and reviewing fund…
Added 59 mins ago
Stagiaire en analyse des coûts // Cost Analyst Intern
XNRGY Climate Systems
Longueuil, QC
Full-time
Reporting to the Financial Controller of XNRGY Holdings Inc., the Cost Analyst Intern will assist in analyzing the profitability of ongoing projects and ensuring the accurate accounting of…
Added 59 mins ago
Technical Analyst
Royal Bank of Canada
Toronto, ON
Full-time
Collaborate with internal teams to identify and implement process improvements
Added 1 hour ago
Corporate Actions & Onboarding - Analyst
SGGG Fund Services Inc.
Toronto, ON
Identify process improvement opportunities and escalate issues to management
Added 1 hour ago
Analyst, Customer Experience
Reliance Home Comfort
Toronto, ON
Ability to “connect the dots” and unearth opportunities for process improvement and documentation, to deliver a better customer experience.
Added 1 hour ago
Sr. Financial Analyst
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Full-time
Reporting to the Senior Manager, the Senior Financial Analyst is a key member of the Finance team responsible for monthly, quarterly, and annual financial reporting. This includes, but is…
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Process Mining Technical Analyst or Consultant | Analyste technique ou consultant(e) en exploration des processus
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Montreal, QC
We are seeking a Process Mining Technical Analyst to provide technical support throughout process mining projects. The role focuses on data preparation, event-log development, process…
Added 1 hour ago
Senior Business Analyst - Market Risk
BeachHead
Toronto, ON
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Working with one of our top financial clients, this role calls for a Senior Business Analyst - Market Risk. This position involves supporting the Capital Markets Business and Treasury Risk…
Added 1 hour ago
Digital Transformation Analyst
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AB · Edmonton, AB
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Strong analytical, problem-solving, and business process improvement skills.
Added 1 hour ago
Information Technology Business Analyst
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Contribute to continuous process improvement initiatives related to identity and access management.
Added 1 hour ago
Corporate Actions & Onboarding Analyst
SGGG Fund Services Inc.
Toronto, ON · Greater Toronto Area, Canada
$55,000 to $60,000 CAD / year
Full-time
Identify process improvement opportunities and escalate issues to management
Added 1 hour ago
Supply Chain Business Analyst
HOYA Vision Care
Mississauga, ON
Full-time
We are currently hiring a Supply Chain Business Analyst to join our team at our Mississauga, Ontario facility!
Added 1 hour ago
HR Business Systems Consultant
The Government of Nova Scotia
Halifax, NS
Business Analysis Planning & Monitoring – takes a leadership role in defining solutions to assist strategic HR related business process improvement initiatives
Added 1 hour ago
Quality Analyst – Escape Management Specialist
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The Quality Analyst – Escape Management Lead is the main point of contact for Quality issues that result in escapes to our customers, which include Assembly & Test, Spares Customers,…
Added 1 hour ago
Data Analyst - Poker
Zynga
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Zynga Poker is seeking a Principal Data Analyst to help drive decisions that impact millions of players worldwide. At Zynga, Principal is the next step above Senior; a great fit for…

Reliance Home Comfort

Analyst, Customer Experience

Toronto, ON, Canada

Posting language: English
Posted: Sep 22, 2026

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Original job description

Find Your Limitless with Reliance

By joining Reliance as an Analyst, Customer Experience, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

A great benefits plan for you / your family
Career paths so you can advance in the company
Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

Undertake a data focused view for customer retention and acquisition with the purpose of delivering a best-in-class customer experience.
Interpret & categorize data, analyze results using statistical techniques and provide ongoing reports.
Analyze quantitative and qualitative feedback from our customers and communicate results monthly during branch calls and presentations to the Executive team.
Management of NPS systems (Qualtrics) for day-to-day operations.
Collaborate with individuals from all business units and field teams to champion customer experience.
Identify continuous improvement opportunities and take the lead in the development, execution and reporting of results.
Support in the development, planning and execution of process creations/refinements, including annual target planning and quota setting.
Lead training sessions for new hires, including technicians, HCAs, managers, and contractors.

What do you bring?

Post-secondary education in Business/Commerce or equivalent.
Minimum of three (3) years in relevant business experience, previous Customer Experience/NPS work experience is preferred.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
Advanced level experience with Microsoft suite, including Excel (i.e., VLOOKUP’s, Pivot Tables, etc.)
Effective communication skills to prepare all data and associated reports and presentations in a clear and concise manner.
Strong understanding of data management and governance.
Able to work independently with a self-starter attitude, while also multi-tasking & setting priorities.
Excellent written and verbal communication skills.
Ability to “connect the dots” and unearth opportunities for process improvement and documentation, to deliver a better customer experience.
Willingness to travel as needed - ride longs, training sessions, meetings, branch visits, etc.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for an existing vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.

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More about this job

Responsibilities

The Analyst will interpret and categorize customer data to drive retention and acquisition strategies while managing NPS systems. They will also collaborate across business units to identify process improvements and lead training sessions for various internal teams.

Requirements

Candidates must have post-secondary education in Business or Commerce and at least three years of relevant business experience. Proficiency in Microsoft Excel and strong analytical skills are required to effectively manage data and communicate insights to the executive team.

Skills

Customer experience
Data analysis
Statistical techniques
NPS systems
Qualtrics
Reporting
Customer retention
Customer acquisition
Microsoft Excel
Data management
Data governance
Process improvement
Training
Communication
Presentation skills
Analytical skills

Benefits

Competitive base pay
Performance-based earnings
Benefits plan
Training and development programs
Career advancement paths

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
NPS
Qualtrics
Data Analysis
Statistical Techniques
Customer Retention
Customer Acquisition
Microsoft Excel
VLOOKUP
Pivot Tables
Data Management
Data Governance
Process Improvement
Reporting
Training
Business Analysis
Home Services
Energy Efficient Solutions
Sustainability
Governance

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