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Added 3 mins ago
C
Senior Software Developer, Ottawa, Canada, Hybrid
Cisco
Ottawa, ON
- Full-time
We are seeking a highly skilled Senior Software Developer to deliver features needed for integration between Cisco Cloud Control and Cisco Catalyst Center. In this role, you will design and…
Added 3 mins ago
K
Senior Data Solutions Consultant
Klick
Toronto, ON
- Full-time
The Senior Data Solutions Consultant partners with cross-functional teams to design, build, and optimize scalable data solutions that support omnichannel marketing, analytics, and…
Added 3 mins ago
GD
Co-op Winter 2027 – Project Engineer - 8 to 12 months
General Dynamics Missions System International
Ottawa, ON
- Internship
…security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the people we…
Added 3 mins ago
GD
Co-op Winter 2027 – Systems Test Engineering - 4-8 Months
General Dynamics Missions System International
Ottawa, ON
- Internship
…security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the people we…
Added 3 mins ago
GD
Co-op Winter 2027 - System of Systems Engineering - 8-16 Months
General Dynamics Missions System International
Ottawa, ON
- Internship
…security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the people we…
Added 1 hour ago
JD
Service Designer
J5 Design
AB · Calgary, Alberta
- Full-time
Conduct user research, synthesize findings, and translate insights into actionable recommendations and design solutions.
Added 1 hour ago
A
AI Builder, Principal Product Manager
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
…of using experimentation to discover, validate, and evolve…
Added 1 hour ago
M
Winter Co-op 2027 - Software Engineering (8 Months)
Manulife
Toronto, ON
- Full-time
…applications and systems that support business and customer solutions. You’ll work with modern development tools and frameworks to build scalable, high-quality software while contributing…
Added 1 hour ago
M
Winter Co-op 2027 - Software Engineering
Manulife
Toronto, ON
- Full-time
…applications and systems that support business and customer solutions. You’ll work with modern development tools and frameworks to build scalable, high-quality software while contributing…
Added 1 hour ago
M
Winter Co-op 2027 - AI
Manulife
Toronto, ON
- Full-time
…lifecycle of data science, machine learning, and emerging AI solutions in an enterprise…
Added 1 hour ago
M
Winter Co-op 2027 - Data Engineering
Manulife
Toronto, ON
- Full-time
Collaborate with engineering and business teams to understand data requirements and support solutions
Added 1 hour ago
M
Winter Co-op 2027 - Data Engineering
Manulife
Waterloo, ON
- Full-time
Collaborate with engineering and business teams to understand data requirements and support solutions
Added 1 hour ago
VP, Engagement Strategy
BGBx
ON
At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we…
Added 1 hour ago
AI Adoption & Engagement Lead
Bell
Toronto, ON
…more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every…
Added 2 hours ago
SS
MERN Stack Developer
Social Search API
NB · Chiasson Office, NB
- Full-time
We Are Hiring - Techflux Solutions | Nashik (Work From Office)
Added 2 hours ago
K
Trainee (m/w/d) in der Kontraktlogistik
Kuehne+Nagel
Montreal, QC
- Contract
…while delivering accurate, timely, and competitive pricing solutions. The Pricing Supervisor will lead and develop the pricing team, manage escalations, and partner closely with the…
Added 2 hours ago
ZS
Chatbot Content Developer
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Chatbot Content Developer – Documentation Modernization & AI EnablementKey Roles & Responsibilities
Added 2 hours ago
HR
Deployment Bid Technical Lead
Hitachi Rail
Toronto, ON
- Full-time
The Deployment Bid Technical Lead is responsible for supporting bid activities on behalf of the Solutions Deployment organization. They coordinate with functions within Solutions Deployment…
Added 2 hours ago
I
Senior Consultant - ServiceNow HRSD
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
Infosys is seeking an experienced ServiceNow Senior Developer. It is a technical role responsible for design, providing guidance and consulting on client facing solutions leveraging the…
Added 2 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 2 hours ago
I
Senior Consultant - ServiceNow CSM
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
…responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of…
Added 2 hours ago
I
Senior Consultant - ServiceNow HRSD
Infosys
Calgary, AB
- Full-time
Infosys is seeking an experienced ServiceNow Senior Developer. It is a technical role responsible for design, providing guidance and consulting on client facing solutions leveraging the…
Added 2 hours ago
HR
Hardware Electrical Designer, Senior
Hitachi Rail
Toronto, ON
- Full-time
Support bids by defining technical solutions and reviewing the materials list.
Added 2 hours ago
JE
Automation Systems Designer – Mechanical (Machine Design & Robotics)
Johnson Electric
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
…analyzing, conceptualizing, and designing production automation solutions. Continuous development of innovative and advanced solutions will see engineering talents put to practical use as…
Added 2 hours ago
MC
Tech Ops Specialist
Maven Companies Inc.
Vancouver, BC
- Contract
Assist the customer by ensuring ongoing delivery and management of scalable solutions across Salesforce platforms, with a strong focus on Service Cloud and Knowledge…

Reliance Home Comfort

Customer Service Representative

Cambridge, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 27, 2026
Posting language: English
Posted: Sep 21, 2026

Original job description

Find Your Limitless with Reliance

By joining Reliance as a Customer Service Representative, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

We are looking for passionate and dynamic individuals to join our team! In the role of Customer Solutions Specialist, your goal is to retain customers who have expressed an interest in canceling their service. At all customer touch points, the Customer Solutions Specialist will ensure an outstanding customer experience is being delivered through professional, courteous, and supportive conduct.

Learn and grow as an important part of a team that cares about Reliance and its customers.
Engage customers in an enthusiastic and persuasive conversation about the benefits of remaining with Reliance, while maintaining sincerity and realism – over the phone, and in writing
Educate existing customers on Reliance products and services along with the contractual details of their agreement.
Provide active listening to customer concerns, complaints and needs.
Liaise with internal departments to resolve customer concerns.
Identify competitive activities, new attrition drivers and recommend retention tactics.
As required, articulate the applicable options and process the corresponding account closure as per the terms and conditions.
Contribute to effective cost and risk control through productivity and adherence to corporate processes and controls.
Provide an outstanding customer experience.

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs.
A successful and knowledgeable team to be part of and learn from
Competitive bases pay plus the ability to earn more tied to your success – the only limit is your potential.
A great benefits plan for you / your family
Career paths so you can advance in the company.
A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination.
Award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance.
You have exceptional customer service experience.
You have strong negotiation and sales abilities.
You have excellent problem-solving skills to deal with diverse/complex customer needs.
You are confident in situations where there is potential for conflict.
You are comfortable interpreting contract language and relaying key terms and conditions in an easy-to-understand manner.
You are professional and customer focused.
You have excellent written and verbal communication skills.
You thrive in an environment subject to frequent change with minimal lead time.
You are self-motivated and can work within established guidelines with minimal scripting.
You are persistent and driven to work towards personal and team targets.

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for an existing vacancy.

We use AI‑enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

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More about this job

Responsibilities

Retain customers considering cancellation by explaining the benefits of staying, educating them about products and contract terms, and addressing concerns through professional phone and written communication. Coordinate with internal departments to resolve issues, identify attrition drivers, recommend retention tactics, and process account closures when required.

Requirements

Candidates should have exceptional customer service experience, strong negotiation and sales abilities, and excellent problem-solving and communication skills. They should be comfortable handling potential conflict, interpreting contract terms, adapting to frequent change, and working independently toward individual and team targets.

Skills

Customer Service
Customer Retention
Negotiation
Sales
Problem-Solving
Conflict Management
Contract Interpretation
Active Listening
Written Communication
Verbal Communication
Persuasion
Account Closure Processing
Cross-Department Coordination
Adaptability
Target Achievement

Benefits

Training And Development Programs
Competitive Base Pay
Performance-Based Earnings
Benefits Plan
Career Advancement Opportunities
Performance Perks
Annual President’s Club Trip

Visa sponsorship

Not detected in the job text

Keywords

Customer Retention
Customer Solutions
Customer Service
Customer Experience
Customer Complaints
Customer Needs
Negotiation
Sales
Contract Terms And Conditions
Account Closure
Attrition Drivers
Retention Tactics
Problem-Solving
Active Listening
Conflict Management
Internal Department Coordination
Productivity
Risk Control
Cost Control
Team Targets
Home Services
Energy-Efficient Solutions
Water Heaters
Furnaces
Heat Pumps
Air Conditioners
Plumbing
Smart Home
Electrical Services
EV Chargers

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