Jobs in Canada

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Added 17 mins ago
TG
Contract & Sales Support Analyst
TMX Group
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
The Contract & Sales Support Analyst provides essential day-to-day operational support for client data agreements, sales processes, billing reconciliations, and market data guidelines. In…
Added 27 mins ago
C
Operations Supervisor
Convergint
Burnaby, BC
- Full-time
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Operations Supervisor to join our amazing culture in Vancouver, BC. As an Operations Supervisor, you…
Added 28 mins ago
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Trust Officer
BMO
Ottawa, ON · CARL
- Full-time
Provides high quality sales and service to Trust & Estate clients to deliver an exceptional client experience. Provides technical expertise for all aspects of Trust & Estate account…
Added 28 mins ago
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Wealth Planning Consultant/Senior Wealth Planning Consultant
BMO
Ottawa, ON · CARL
- Full-time
…and increase revenues. Executes a disciplined approach to all sales and wealth management strategies to support regional and national business growth while focussing on the client…
Added 28 mins ago
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Associate, Credit Structuring (Commercial Banking)
BMO
Calgary, AB · Edmonton, AB · Vancouver, BC · Halifax, NS · Toronto, ON · Montreal, QC · FBT
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 28 mins ago
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Senior Trust Officer and Director
BMO
London, ON · LON
- Full-time
Provides high quality sales and service to Trust & Estate clients to deliver an exceptional client experience. Provides technical expertise for all aspects of Trust & Estate account…
Added 28 mins ago
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Senior Relationship Manager - Commercial Banking
BMO
Montreal, QC · DEMA
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 28 mins ago
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Associate Director, Commercial Banking (Corporate Finance Group)
BMO
Calgary, AB · CALG
- Full-time
The Corporate Finance team within Canadian Commercial Banking, is part of BMO Financial group and covers both public and large private corporate clients operating in diversified industries.…
Added 28 mins ago
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Business Development Manager, BMO Insurance
BMO
Montreal, QC
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 28 mins ago
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Trust Administrator
BMO
Windsor, ON
- Full-time
Provides high quality sales and service to Trust & Estate clients to deliver an exceptional client experience. Provides technical expertise for all aspects of Trust & Estate account…
Added 28 mins ago
B
Private Banking Associate
BMO
Calgary, AB · CALG
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 46 mins ago
TL
Associate Key Account Manager
the LEGO Group
Markham, ON · Canada Sales Office Markham
- Full-time
Desirable business contract and trading terms negotiations skills.
Added 46 mins ago
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Content Author
BMO
Toronto, ON · BMOPLACE
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 46 mins ago
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Junior Merchandise Buyer
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Contract
Total rewards are aligned with your employment status, offering different perks depending on whether you're full-time, part-time, or under contract.
Added 59 mins ago
TH
Merchandising Associate 6 Month Part Time Contract (RICHMOND HILL)
The Home Depot Canada
Richmond Hill, ON
- Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 59 mins ago
RE
Quotations Specialist
Robertson Electric Wholesale
Kitchener, ON
- Full-time
…seeking talented individuals to join our dynamic Company and be part of our continued…
Added 1 hour ago
B
Représentant service à la clientèle
BMO
Mont-Saint-Hilaire, QC · QC
- Part-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
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Associate Director, Retail Equity Trading
BMO
Toronto, ON · FCP
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
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Personal Banking Associate
BMO
Surrey, BC
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
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Client Service Associate
BMO
London, ON · LON
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
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Mortgage Specialist
BMO
Ottawa, ON
- Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…
Added 1 hour ago
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Mortgage Specialist
BMO
Ottawa, ON
- Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…
Added 1 hour ago
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Customer Service Representative
BMO
Saguenay, QC
- Part-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
A
Marketing Manager - Heme
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are…
Added 1 hour ago
RE
Quotations Specialist
Robertson Electric Wholesale
Hamilton, ON
- Full-time
…seeking talented individuals to join our dynamic Company and be part of our continued…

Reliance Home Comfort

Customer Service Representative

Cambridge, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 27, 2026
Posting language: English
Posted: Sep 21, 2026

Original job description

Find Your Limitless with Reliance

By joining Reliance as a Customer Service Representative, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

We are looking for passionate and dynamic individuals to join our team! In the role of Customer Solutions Specialist, your goal is to retain customers who have expressed an interest in canceling their service. At all customer touch points, the Customer Solutions Specialist will ensure an outstanding customer experience is being delivered through professional, courteous, and supportive conduct.

Learn and grow as an important part of a team that cares about Reliance and its customers.
Engage customers in an enthusiastic and persuasive conversation about the benefits of remaining with Reliance, while maintaining sincerity and realism – over the phone, and in writing
Educate existing customers on Reliance products and services along with the contractual details of their agreement.
Provide active listening to customer concerns, complaints and needs.
Liaise with internal departments to resolve customer concerns.
Identify competitive activities, new attrition drivers and recommend retention tactics.
As required, articulate the applicable options and process the corresponding account closure as per the terms and conditions.
Contribute to effective cost and risk control through productivity and adherence to corporate processes and controls.
Provide an outstanding customer experience.

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs.
A successful and knowledgeable team to be part of and learn from
Competitive bases pay plus the ability to earn more tied to your success – the only limit is your potential.
A great benefits plan for you / your family
Career paths so you can advance in the company.
A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination.
Award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance.
You have exceptional customer service experience.
You have strong negotiation and sales abilities.
You have excellent problem-solving skills to deal with diverse/complex customer needs.
You are confident in situations where there is potential for conflict.
You are comfortable interpreting contract language and relaying key terms and conditions in an easy-to-understand manner.
You are professional and customer focused.
You have excellent written and verbal communication skills.
You thrive in an environment subject to frequent change with minimal lead time.
You are self-motivated and can work within established guidelines with minimal scripting.
You are persistent and driven to work towards personal and team targets.

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for an existing vacancy.

We use AI‑enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

Apply About employer

More about this job

Responsibilities

Retain customers considering cancellation by explaining the benefits of staying, educating them about products and contract terms, and addressing concerns through professional phone and written communication. Coordinate with internal departments to resolve issues, identify attrition drivers, recommend retention tactics, and process account closures when required.

Requirements

Candidates should have exceptional customer service experience, strong negotiation and sales abilities, and excellent problem-solving and communication skills. They should be comfortable handling potential conflict, interpreting contract terms, adapting to frequent change, and working independently toward individual and team targets.

Skills

Customer Service
Customer Retention
Negotiation
Sales
Problem-Solving
Conflict Management
Contract Interpretation
Active Listening
Written Communication
Verbal Communication
Persuasion
Account Closure Processing
Cross-Department Coordination
Adaptability
Target Achievement

Benefits

Training And Development Programs
Competitive Base Pay
Performance-Based Earnings
Benefits Plan
Career Advancement Opportunities
Performance Perks
Annual President’s Club Trip

Visa sponsorship

Not detected in the job text

Keywords

Customer Retention
Customer Solutions
Customer Service
Customer Experience
Customer Complaints
Customer Needs
Negotiation
Sales
Contract Terms And Conditions
Account Closure
Attrition Drivers
Retention Tactics
Problem-Solving
Active Listening
Conflict Management
Internal Department Coordination
Productivity
Risk Control
Cost Control
Team Targets
Home Services
Energy-Efficient Solutions
Water Heaters
Furnaces
Heat Pumps
Air Conditioners
Plumbing
Smart Home
Electrical Services
EV Chargers

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