General Manager, Eastern Ontario

By joining Reliance as a General Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best. The General Manager (GM) will provide overall strategic leadership and direction for all aspects of the market, including sales, service, installation and administration. The GM will effectively communicate a vision, management philosophy, and new HVAC business strategy to team members and will motivate and inspire team members to realize the Company’s vision and serve as an effective role model for the organization. The GM will be responsible in delivering and achieving revenue targets and will be accountable for the financial profitability of the business unit, while ensuring customer service excellence standards are achieved. He/she will be accountable for long and short-term strategic plans to grow market share especially within the Business to Consumer market. The General Manager will conceptualize and implement plans across all product and service offerings, to meet and exceed targets with new and existing customers. The Eastern  Ontario markets include Ottawa, Durham, Kingston and surrounding areas

What You’ll do:

Strategic and Operational Initiatives

• Provide strategic direction, business planning, and full P&L management.
• Responsible for driving the growth of the market through developing and implementing strategic business plans to expand market share, capture strategic sales opportunities and develop market penetration strategies for new business.
• Monitoring the financial performance of the business and addressing any operational concerns that could impact results; utilizing KPI’s in all departments to ensure success against forecasts.
• Working closely with Marketing to drive profitable growth in the Region

People Management

• Direct and motivate a high performing team through effective training, coaching and development of key leadership roles.
• Consistently set and monitor performance objectives, goals and criteria; evaluate performance through quarterly performance reviews. Identify and action opportunities for growth and development.

Stakeholder and Vendor Management

• Establish methods to measure and maintain customer service excellence; develop corrective action to be implemented on a timely basis when service falls below standards.
• Develop and ensure business controls and processes are in place to effectively manage sales, service and installation activities.
• Build and maintain relationships with key stakeholders, clients, contractors and suppliers

What You Bring:

• Post-secondary education in business and equivalent work experience within the utilities industry is preferred.
• Minimum of 5-7 years’ progressive general management or sales experience within an organization that provides services to the business and consumer sectors with direct B2C experience; preferably within the market.
• Demonstrated strong business acumen with the ability to contribute to the development and execution of strategic plans.
• Results oriented with a strong sales acumen and robust operational knowledge; demonstrated ability to consistently meet or over-achieve business growth and profitability targets.
• Strong leadership, training and motivation skills with a track record of successfully managing and developing high performing teams.
• Strong relationship building skills; ability to develop new and effective relationships with internal and external contacts.
• Excellent verbal and written communication skills, with the demonstrated ability to influence and negotiate desired outcomes.
• Demonstrated problem solving, strategic planning, decision making and project management skills.
• Strong understanding of customer needs, service and experience with demonstrated ability to analyze and interpret market and consumer data in order to make sound business decisions.
• Flexibility and adaptability; high capacity to work in and lead an evolving organization; establishing new processes, etc.; ability to lead change and act as a change agent.
• Demonstrated capability to effectively and proactively manage time, set priorities, meet multiple and conflicting deadlines, and to deliver on outcomes.

Why Join Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance. ​ ​ Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

Vacancy Type: This posting is for an existing vacancy