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Reliance Home Comfort

Install Manager

Richmond Hill, ON, Canada

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Job details

Experience: 3-5 years of progressive experience overseeing a field operations team required
Posting language: English
Posted: Oct 30, 2026

Original job description

Water Heater Install Manager

Find Your Limitless with Reliance

By joining Reliance as a Water Heater Install Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

Learn and grow as an important part of a team that cares about Reliance and its customers.
Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets
Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments
Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis
Lead and support the development of a Growth through Install mentality that drives customer satisfaction and future business growth
Coach and manage a team of Technical professionals to maximize their performance, engagement and achievement of objectives
Identify opportunities for establishing relationships with Independent HVAC Installation Contractors.
Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance’s strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards
Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews
Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance
Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard
Deliver prompt and efficient resolution to customer inquiries/complaints
Ensure exceeding install gross margin

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

A great benefits plan for you / your family
Career paths so you can advance in the company
A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
Award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance

You are a determined self-starter with a high degree of integrity, sense of urgency, passion for high performance and attention to detail who thrives working in a team environment and individually
3-5 years of progressive experience overseeing a field operations team required
Knowledge and technical experience within the HVAC and/or water heater industry is required
Gas Fitter 2 or 313d license (would be an asset)
Sales experience and a demonstrated ability to meet sales quotas would be an asset
Demonstrated results in driving process control, productivity/quality improvement
Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem solving skills
Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration
Professional negotiation skills with the ability to influence and drive change
Strong initiative to drive results with speed of implementation
Strong ability to develop effective relationships with team, internal and external stakeholders
Ability to challenge the status quo and help drive change
Experience in a management role within a unionized environment is an asset

Why Reliance?
Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we’re growing! We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Vacancy Type: This posting is for an existing vacancy

Use of Artificial Intelligence (AI):

We use AI‑enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

#OPS_IND

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More about this job

Responsibilities

Manage water heater installation operations, including staffing, budgets, operational metrics, customer issue resolution, and achievement of installation gross margin targets. Lead and coach technical teams, select and manage installation contractors, and collaborate with internal stakeholders to improve service, safety, quality, and productivity.

Requirements

Requires 3–5 years of progressive experience overseeing a field operations team and technical experience in the HVAC and/or water heater industry. Candidates should demonstrate leadership, communication, negotiation, process improvement, and relationship-building skills; a Gas Fitter 2 or 313d license, sales experience, and unionized-environment management experience are assets.

Skills

Field Operations Management
HVAC And Water Heater Industry Knowledge
Team Leadership
Performance Coaching
Operational Metrics And Reporting
Budgeting And P&L Management
Staffing Forecasting
Process Control
Productivity And Quality Improvement
Customer Service
Contractor And Vendor Management
Negotiation
Sales
Communication
Problem Solving
Change Management

Benefits

Training And Development Programs
Competitive Base Pay
Benefits Plan
Career Advancement Opportunities
Performance-Based Perks
President's Club Trip

Visa sponsorship

Not detected in the job text

Keywords

Water Heater Installation
HVAC
Field Operations
P&L Targets
Operational Metrics
Staffing Plans
Customer Satisfaction
Installation Gross Margin
Third-Party Partners
Cost Management
Quality Management
Safety
Productivity
Process Control
Performance Coaching
Gas Fitter 2
313d License
Sales Quotas
Unionized Environment
Regulatory Compliance
Project Management
Training
Customer Complaints

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