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Added 27 mins ago
SB
Sales Associate
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- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 hour ago
A
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Toronto, ON
- $120,000 to $135,000 CAD / year
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VC
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- Temporary
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Added 2 hours ago
W
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- Full-time
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- Part-time
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7. Refers appropriate service and transactional items to a Customer Service Manager as required.
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- Full-time
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- Full-time
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Added 9 hours ago
TH
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Refers appropriate service and transactional items to a Customer Service Manager as required.
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Alliston, ON
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…physiology and pathology, image acquisition, treatment and radiation protection to deliver high quality care to their…
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(CAN) Front End Checkout Team Associate
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…reassuring way and escalate cash or technical issues to the Customer Service…
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(CAN) Front End Checkout Team Associate
Walmart Canada
Steinbach, MB
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Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 12 hours ago
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(CAN) FRONT END CHECKOUT TEAM ASSOCIATE
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Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 12 hours ago
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(CAN) Front End Checkout Team Associate
Walmart Canada
Steinbach, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.

Reliance Home Comfort

Manager, Digital Marketing

Toronto, ON, Canada

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Job details

Experience: 6+ years of experience in digital commerce, digital product management, conversion optimization, digital marketing, or related disciplines.
Posting language: English
Posted: Oct 14, 2026

Original job description

Find Your Limitless with Reliance

By joining Reliance as a Manager, Digital Marketing you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

A great benefits plan for you / your family
Career paths so you can advance in the company
Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

Digital Commerce Strategy & Ownership:
- Own the digital commerce roadmap and optimization backlog for Reliance's digital commerce experiences.
- Partner with Marketing, Product, IT, Analytics, Legal, and Operations teams to deliver enhancements that improve customer experience and drive business growth.
- Identify opportunities to improve conversion, customer engagement, user experience, and overall digital performance.
- Develop business cases and recommendations that support digital commerce growth initiatives.
Conversion Rate Optimization (CRO):
- Lead Reliance's conversion optimization program across e-commerce.
- Develop testing roadmaps and experimentation strategies focused on improving conversion and customer experience.
- Execute A/B and multivariate tests using leading optimization platforms such as VWO, Optimizely, or similar technologies
- Analyze customer behavior and funnel performance to identify opportunities for continuous improvement.
- Optimize checkout experiences, user flows, and conversion funnels to maximize business results.
Analytics & Performance Management:
- Establish and monitor key performance metrics.
- Translate analytics and customer insights into actionable recommendations.
- Build executive-ready reporting and performance summaries that support business decision-making.
- Partner with analytics teams to ensure accurate measurement, attribution, and reporting.
Customer Experience & Collaboration:
- Champion a customer-first mindset across all digital experiences.
- Collaborate with UX, Design, Development, and Marketing teams to improve customer journeys and digital experiences.
- Support large-scale digital transformation and e-commerce initiatives across the organization.
- Build strong partnerships across functional teams to align priorities and deliver business outcomes.

What do you bring?

Bachelor's degree in Marketing, Business, Commerce, Digital Media, Analytics, or a related field.
6+ years of experience in digital commerce, digital product management, conversion optimization, digital marketing, or related disciplines.
Demonstrated experience improving online conversion, customer experience, and digital revenue performance.
Experience managing or optimizing digital commerce platforms such as WooCommerce, Shopify, BigCommerce, Salesforce Commerce Cloud, or similar platforms.
Strong analytical and problem-solving capabilities.
Experience with experimentation and optimization platforms such as VWO, Optimizely, Adobe Target, or similar solutions.
Strong understanding of web analytics, customer journey analysis, and digital measurement.
Experience with Google Analytics 4, Google Tag Manager, and digital reporting tools preferred.
Excellent communication, presentation, and stakeholder management skills.
Strong business acumen and data-driven decision-making capabilities.
Experience driving continuous improvement and customer experience initiatives.
Experience in home services, subscription businesses, utilities, telecommunications, or other complex B2C industries is considered an asset.
Experience leveraging AI-enabled tools to improve workflows, analysis, and customer experiences is considered an asset.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for an existing vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

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More about this job

Responsibilities

The Manager, Digital Marketing will own the digital commerce roadmap and lead conversion rate optimization programs to drive business growth. They will collaborate with cross-functional teams to analyze customer behavior and implement strategies that enhance the digital customer experience.

Requirements

Candidates must have a bachelor's degree and at least 6 years of experience in digital commerce, marketing, or product management. Proficiency in optimization platforms, web analytics tools, and a strong background in data-driven decision-making are required.

Skills

Digital commerce strategy
Conversion rate optimization
A/B testing
Multivariate testing
Web analytics
Customer journey analysis
Digital product management
Data-driven decision making
Stakeholder management
Google Analytics 4
Google Tag Manager
E-commerce optimization
Business case development
Digital performance management
Customer experience strategy

Benefits

Competitive base pay
Performance-based incentives
Health benefits plan
Training and development programs
Career advancement paths

Visa sponsorship

Not detected in the job text

Keywords

Digital Marketing
Digital Commerce
Conversion Rate Optimization
CRO
VWO
Optimizely
Google Analytics 4
Google Tag Manager
Shopify
WooCommerce
BigCommerce
Salesforce Commerce Cloud
A/B Testing
Multivariate Testing
Customer Experience
Digital Transformation
E-commerce
Data Analytics
Performance Management
Marketing Strategy
User Experience
UX
Business Acumen
Home Services
Subscription Business
AI-enabled tools
Digital Roadmap
Funnel Performance
Customer Engagement
Stakeholder Management

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