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Added 1 hour ago
Cashier/Grocery Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 1 hour ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 1 hour ago
RB
GENERAL MANAGER - RODD ROYALTY HOTEL
Rodd Brudenell River Resort
Charlottetown, PE
- Full-time
Rodd Hotels & Resorts is seeking an experienced, energetic, and hands-on General Manager to lead Rodd Royalty Hotel, one of our distinctive properties in beautiful Prince Edward Island.
Added 1 hour ago
WT
Finance Operations Manager
Water Treatment Equipment Co
Lloydminster, SK
- Full-time
As Finance Operations Manager, you will play a key leadership role in ensuring the financial strength, accountability, and sustainability that allows our team to deliver exceptional service…
Added 1 hour ago
A
Team Lead, Engineering Management, East
AtkinsRéalis
Montreal, QC
- Full-time
…excellence in engineering management practices, supporting team development, driving continuous improvement initiatives, and ensuring consistent application of processes, tools, and…
Added 1 hour ago
A
Team Lead, Engineering Management, West
AtkinsRéalis
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
…excellence in engineering management practices, supporting team development, driving continuous improvement initiatives, and ensuring consistent application of processes, tools, and…
Added 1 hour ago
C
Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 1 hour ago
C
Producer - Olympics, Paralympics and CBC Sports Partnership Content LA28
CBC/Radio-Canada
Toronto, ON
- Full-time
As Producer you would plan, in collaboration with the Unit Production Manager and the Executive Producer, the financial, production and resource requirements for the creation of Olympic…
Added 1 hour ago
C
Associate Producer, Radio Scheduling (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON
- Full-time
…Scheduling & Content Planning team. Under the supervision of the Manager of Radio Scheduling and Marketing Communications, the Radio Scheduling Producer will ensure continuous content in…
Added 1 hour ago
C
Analyst, Sales and Marketing (French Services) (Hybrid/Telework)
CBC/Radio-Canada
Montreal, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 1 hour ago
C
Senior Manager, IT/Telecom Engineering (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
…country. CBC/Radio-Canada is looking for a technical senior manager, project oriented, to join our Engineering team. This position requires an interesting mix of leadership and expertise.…
Added 1 hour ago
Business Development Manager
BB Blanc Inc
Vaughan, ON
We are seeking a talented Business Development Manager to help drive new business opportunities, generate qualified leads, and support the closing of strategic deals. Reporting directly to…
Added 1 hour ago
HR
Specialist, Designated Beauty Advisor (DBA) - Creed
Holt Renfrew
Mississauga, ON
- Full-time
…partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every…
Added 3 hours ago
S
Produce - Clerk Department Second Produce
Sobeys
Larrys River, NS
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 4 hours ago
LC
Beauty Manager, Hourly Part Time Day
Loblaw Companies Limited
London, ON
- Part-time
Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and to meet targets
Added 4 hours ago
LC
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 4 hours ago
Chief Estimator
State Window Corporation
Vaughan, ON
Performance Evaluation: We prioritize ongoing feedback and development through structured bi-annual performance reviews and ongoing check ins with your direct supervisor/manager.
Added 4 hours ago
UH
Radiation Therapy Clinical Educator
University Health Network
Toronto, ON
- Full-time
Reports to: Manager, Radiation Professional Practice
Added 5 hours ago
TL
HACCP & CTPAT/PIP Specialist
Transx Ltd
Calgary, AB · Rosser, MB
- Full-time
Work with the Health and Safety Manager, the Health and Safety Specialist, and the Health and Safety Committees on maintaining and improving an effective OHSMS.
Added 5 hours ago
CC
Corporate Partnerships, Senior Specialist
Canadian Cancer Society
Vancouver, BC
- $56,000 to $64,500 CAD / year
- Full-time
Provide support to the prospecting efforts of the Senior Manager, New Business Development, Corporate Partnerships
Added 5 hours ago
BS
Regional Manager (Food Service)
Bento Sushi
Ottawa, ON
- Up to $60,000 CAD / year
- Full-time
The Franchise Regional Manager will oversee the operations of franchise stores within a designated region in Ottawa. This role ensures that franchisees meet Bento's operational standards,…
Added 5 hours ago
BG
Purchasing Agent
BV GLAZING
Concord, ON
- $50,000 to $60,000 CAD / year
- Full-time
Foster the professional growth and development of our team members.
Added 5 hours ago
Technical Inside Sales Specialist
Nanometrics Inc
Ottawa, ON
Financial Future: Benefit from an RRSP contribution matching program, a new TFSA option, and a company-wide corporate bonus program with a history of consistent payment.
Added 6 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 8 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…

Reliance Home Comfort

Manager, Operations

Ottawa, ON, Canada

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Job details

Experience: 3-5 years of progressive experience overseeing a field operations team required.
Posting language: English
Posted: Oct 1, 2026

Original job description

Find Your Limitless with Reliance

By joining Reliance as an Operations Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us.

What will you do?

Learn and grow as an important part of a team that cares about Reliance and its customers.
Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets.
Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments.
Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis.
Lead and support the development of a Growth through Install mentality that drives customer satisfaction and future business growth.
Coach and manage a team of technical professionals to maximize their performance, engagement and achievement of objectives.
Identify opportunities for establishing relationships with Independent HVAC Installation Contractors.
Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance’s strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards.
Perform regular reviews of cost, quality, safety, and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching, and reviews.
Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance.
Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard.
Deliver prompt and efficient resolution to customer inquiries/complaints.
Ensure exceeding install gross margin.

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs.
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential.

A great benefits plan for you / your family
Career paths so you can advance in the company.
A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination.
Award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance.

You are a determined self-starter with a high degree of integrity, sense of urgency, passion for high performance and attention to detail who thrives working in a team environment and individually.
3-5 years of progressive experience overseeing a field operations team required.
Knowledge and technical experience within the HVAC and/or water heater industry is required.
Gas Fitter 2 or 313d license (would be an asset)
Sales experience and a demonstrated ability to meet sales quotas would be an asset.
Demonstrated results in driving process control, and productivity/quality improvement.
Excellent communication (written, verbal and presentation), and interpersonal skills along with innovative thinking and problem-solving skills.
Highly motivated to succeed with the ability to build team spirit, motivate team members, and encourage collaboration.
Professional negotiation skills with the ability to influence and drive change.
Strong initiative to drive results with speed of implementation.
Strong ability to develop effective relationships with team, internal and external stakeholders.
Ability to challenge the status quo and help drive change.
Experience in a management role within a unionized environment is an asset.

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance.

This posting is for a new vacancy.

We use AI‑enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

#OPS_IND

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More about this job

Responsibilities

The Operations Manager will collaborate with local managers to plan, budget, and deliver on P&L targets while ensuring staffing plans maximize customer service. They are also responsible for coaching a team of technical professionals and managing relationships with 3rd party HVAC installation contractors to drive operational excellence.

Requirements

Candidates must have 3-5 years of progressive experience overseeing a field operations team and possess technical knowledge within the HVAC or water heater industry. Strong leadership, negotiation, and communication skills are required, along with a growth mindset and the ability to drive process and quality improvements.

Skills

Operations management
P&L management
Staffing forecasting
Team leadership
HVAC industry knowledge
Vendor management
Negotiation
Process control
Quality improvement
Performance coaching
Customer service
Strategic planning
Budgeting
Communication
Problem-solving
Relationship building

Benefits

Competitive base pay
Performance-based incentives
Health benefits plan
Career advancement paths
President’s Club trip
Training and development programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
P&L
HVAC
Water Heater
Gas Fitter 2
313d License
Field Operations
Vendor Management
Budgeting
Forecasting
Process Control
Quality Improvement
Performance Management
Customer Satisfaction
Strategic Planning
Leadership
Negotiation
Coaching
Stakeholder Management
Sustainability
Safety
Productivity Metrics
Installation
Sales Quotas
Team Building
Problem Solving
Communication
Interpersonal Skills
Growth Mindset
Unionized Environment

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