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Added 10 mins ago
CD
Early Childhood Assistant (PT 18 Months Contract - Fraser Mustard)
Child Development Institute
Toronto, ON
- Part-time
…are working with. The Child Care and Early Years Act (CCEYA) Toronto Children’s Service- Assessment for Quality Improvement (AQI), Toronto Public Health (TPH) and ‘How Does Learning…
Added 10 mins ago
T
Senior Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team.
Added 10 mins ago
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Market Risk Specialist, xVA (5113)
TD
Toronto, ON
- Full-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…
Added 10 mins ago
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Senior Actuarial Analyst
TD
Toronto, ON
- Full-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…
Added 10 mins ago
J&
IM Transcend-Program Manager, Signavio
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
We are searching for the best talent for a Transcend: Signavio Program Manager! This hybrid position will be located in Latina, Italy. Alternate hybrid locations may be considered in…
Added 25 mins ago
FB
Income Verifier
Fairstone Bank
Vancouver, BC
- Full-time
Join Eden Park as an Income Verifier, reporting to a manager, and be part of our talented and growing team!
Added 55 mins ago
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Manager, Project Delivery
Metrolinx
Toronto, ON
- Full-time
…Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the…
Added 55 mins ago
AN
Youth Development & Program Coordinator
Albion Neighbourhood Services
Toronto, ON
- Full-time
Location: Etobicoke, Toronto; assigned program sites
Added 55 mins ago
Youth Program Coordinator
Albion Neighbourhood Services
Toronto, ON
Location: Etobicoke, Toronto; assigned program sites
Added 56 mins ago
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RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Location: 525 University Avenue, Toronto, Ontario, Canada
Added 56 mins ago
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Interim Chief Information Security Officer
LHH Knightsbridge
Toronto, ON
- Contract
Maintain continuity, succession, and cross-training plans for disrupted operations.
Added 56 mins ago
TD
Professional Learning Leader (Permanent)
Toronto District School Board
Toronto, ON
- $98,343 to $117,999 CAD / year
- Full-time
Reporting to the Manager, Professional Learning, Training and Leadership Development, the Professional Learning Leader will contribute to the strategic planning and implementation of…
Added 56 mins ago
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Construction Project Manager
Asco Construction Ltd
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $145,000 CAD / year
- Full-time
ASCO’s Project Manager provides and is accountable for the overall planning, organization, direction, and control of each project assigned to him/her. He/she successfully completes each of…
Added 1 hour ago
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Senior Compliance Testing Analyst, Compliance Monitoring & Testing (5641)
TD
Toronto, ON
- Full-time
Added 1 hour ago
TC
Tax Supervisor (FATCA/CRS/Chapter 3)
The Citco Group Limited
Toronto, ON
- Full-time
…be responsible for supervision of the central AEOI team in Toronto and for servicing AEOI clients globally. Reporting to the Manager, AEOI, the AEOI Supervisor will be responsible for…
Added 1 hour ago
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Health And Safety Manager
Stelumar
Mississauga, ON
- Full-time
…With state-of-the-art manufacturing facilities in the Greater Toronto Area, Stelumar is focused on accelerating construction timelines, improving consistency and making housing more…
Added 1 hour ago
PROJECT LEAD TRANSPORTATION SERVICES
City of Toronto
Toronto, ON
Reporting to the Senior Project Manager of Streetlighting, the Project Lead is accountable for the delivery of the Street Lighting Agreement and Pedestrian Scale Lighting operations and…
Added 1 hour ago
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Senior Accounts Payable Specialist - 10 Month Contract
Vaco
Toronto, ON
- $75,000 to $95,000 CAD / year
- Contract
Serve as a subject matter expert for AP processes and systems, including TAC/TAP, JDE EnterpriseOne, and Concur; provide troubleshooting, guidance, and training.
Added 2 hours ago
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Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Added 2 hours ago
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Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
Added 2 hours ago
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IT Audit Manager II (ATH 1162)
TD
Toronto, ON
- Full-time
As an Audit Manager II, you’ll provide oversight to complex audits and ensure completion for multiple business groups. You will be managing associated working relationships with business…
Added 2 hours ago
T
KYC Specialist
TD
Toronto, ON
- Full-time
Added 2 hours ago
T
Manager, LTC Workforce Strategy & BOT Fulfillment
TD
Toronto, ON
- Full-time
manager translates approved demand into hiring, onboarding, governance, and delivery outcomes, coordinating business stakeholders, hiring managers, HR, vendors, procurement, and TD India…
Added 2 hours ago
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Cost Assurance Specialist/ Cost Manager
Gleeds
Toronto, ON
- Full-time
We are seeking a Cost Assurance Specialist/Cost Manager to support one of our major infrastructure projects in Canada. This role will provide commercial, financial, cost management and cost…
Added 3 hours ago
T
Senior Manager, North American Marketing Strategic Initiatives
TD
Toronto, ON
- Full-time
The Senior Manager, North American Marketing Strategic Initiatives will lead complex, high-priority initiatives that advance Marketing’s strategy and operating agenda across Canada and the…

Reliance Home Comfort

Operations Support Specialist-Optimization (6-month contract)

Cambridge, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 13, 2026
Experience: 5-10 years’ experience in HVAC consumer services, or at least 3 years’ experience in a similar intermediate to senior role
Posting language: English
Posted: Oct 14, 2026

Original job description

Find Your Limitless with Reliance

By joining Reliance as an Operations Support Specialist-Optimization, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

Note: This is a 6-month contract role.

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
A great benefits plan for you / your family
Career paths so you can advance in the company
Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

Champion Continuous Process improvement change culture and quality service delivery across Operations
Lead and execute various projects / initiatives, which are based on the framework of Business Process Improvement and Operational Excellence
Responsible for efficient execution and effective implementation of all process re-engineering, change and quality projects across operations
Conduct process reviews to eliminate duplication of activities and reduction in cost
Assess and correct existing challenges and gaps across operational processes and align efforts across all branches
Understand business needs/expectations
Ensure all process/practices are in compliance with regulatory requirements and Reliance’s policies and procedures to minimize risk exposure
Compile and prepare reports, presentations and other documents as instructed by the Manager, Operational Excellence
Build effective relationships, influence and motivate operations units to ensure their wholehearted commitment to the achievement of operational excellence
Reinforce strategic change, through effective and receptive communication and various tools
Perform diagnostics/audits on identified areas of business to establish the area of improvement, define problems, propose and drive solutions
Perform change management planning and develop necessary steps to ensure business/operational alignment utilizing tools such as change plan, communication plan, stakeholder list and other tools that may be required to accomplish a change project
Monitor progress towards established goals
Collaborate with colleagues across various departments to ensure that potential operating efficiencies and synergies are recognized and reflected in process design and development, and that processes are workable on implementation and will meet operational needs
Provide coaching to Operations Managers on key KPIs, process and procedures
Identify opportunities for cost reductions and service quality improvements
Evaluate data and/or work with WFP Reporting & Analytics to perform statistical analysis to identify improvement opportunities as well as associated issues and risks
Audit operational processes at defined intervals to identify risk, plug the gaps, Rapidly implement short and long-term fixes on process issues
Update/develop procedures and share best practices to actively participate in the improvement of overall operations
Ensure operational processes are in compliance with established policies as well as regulatory standards
Assist in the development and implementation of business measurement tools
Explore and drive the change to create automation of process/ reports across all existing processes as well as service delivery procedures
Assist in the development and implementation of communication processes and training programs to support business process change
Perform any other duties or responsibilities consistent with the role as assigned by the Manager, Operational Excellence

What do you bring?

Bachelor’s degree/qualification in Business, Business Process Management, Project Management or like discipline is preferred
High proficiency in MS Office applications
Specialization in Lean Six Sigma/ TQM and the like - preferred
Formal Lean certification required (Green Belt or higher)
5-10 years’ experience in HVAC consumer services, or at least 3 years’ experience in a similar intermediate to senior role
Strong understanding/experience with Operational Excellence and Continuous Improvement principles and methodologies
Solid understanding of the HVAC consumer services industry
Technical aptitude and curious mindset
Ability to lead, plan and manage change
Strong Lean Six Sigma & Project Management Backgrounds
Ability to select and apply appropriate Lean tools
Strong communication & presentation skills
Knowledge of various statistical tools and use of pivot tables
Willing to travel between Reliance branches & facilities
Valid Ontario driver’s license with access to a vehicle
Experience with AI tools like Microsoft Copilot

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for an existing vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

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More about this job

Responsibilities

Lead operational excellence and process improvement projects, including process reviews, audits, change management, and implementation of process fixes and automation. Analyze performance and operational data, coach managers on KPIs and procedures, and collaborate across departments to improve efficiency, reduce costs, and maintain compliance.

Requirements

A bachelor’s degree in business, business process management, project management, or a related discipline is preferred, along with formal Lean certification at Green Belt level or higher. Candidates should have 5–10 years of HVAC consumer services experience or at least 3 years in a similar intermediate-to-senior role, strong Lean Six Sigma and project management experience, proficiency in Microsoft Office, a valid Ontario driver’s license with vehicle access, and willingness to travel between branches and facilities.

Skills

Operational Excellence
Lean Six Sigma
Project Management
Change Management
Process Re-engineering
Process Auditing
Statistical Analysis
Data Analysis
KPI Coaching
Cost Reduction
Quality Improvement
Communication
Presentation Skills
Microsoft Office
Microsoft Copilot

Benefits

Training And Development Programs
Competitive Base Pay
Benefits Plan
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Continuous Improvement
Lean Six Sigma
Green Belt Certification
Total Quality Management
Business Process Improvement
Business Process Management
Project Management
Change Management
Process Re-engineering
Process Audits
Statistical Analysis
Pivot Tables
Microsoft Office
Microsoft Copilot
Workforce Planning Reporting And Analytics
Key Performance Indicators
Cost Reduction
Service Quality
Process Automation
Regulatory Compliance
HVAC Consumer Services
Operations
Communication Planning
Stakeholder Management
Training Programs
Ontario Driver’s License

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