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Added 26 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Camrose, AB
- Part-time
…reassuring way and escalate cash or technical issues to the Customer Service…
Added 26 mins ago
W
(CAN) Asset Protection Associate
Walmart
Surrey, BC
- Full-time
The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and vendors. By following…
Added 4 hours ago
TH
Hardware Department Supervisor Full Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 4 hours ago
TH
Head Cashier Part-Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Part-time
…through scheduling and providing first level of escalation for customer…
Added 4 hours ago
TH
SUPERVISEUR 25
The Home Depot Canada
Grande Prairie, AB
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 4 hours ago
W
(CAN) Cashier
Walmart
Burnaby, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 4 hours ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
Map every decision-maker, from the owner and asset manager to facilities, operations, procurement and risk.
Added 5 hours ago
WC
(CAN) Cashier
Walmart Canada
Nelson, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 5 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
North Bay, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 5 hours ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Pointe-Claire, QC
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 5 hours ago
WC
(CAN) Consumables Associate
Walmart Canada
New Westminster, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 5 hours ago
W
(CAN) Consumables Associate
Walmart
New Westminster, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 5 hours ago
W
(CAN) Cashier
Walmart
Nelson, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 7 hours ago
W
(CAN) Front End Checkout Team Associate
Walmart
North Bay, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 7 hours ago
TH
Hardware Department Supervisor Full Time - 7175 Grande Prairie
The Home Depot
Grande Prairie, AB
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 8 hours ago
AC
Clinical Dietitian
Aramark Canada
Calgary, AB
- Volunteer
Recommends to the Food Service Manager, programs or services that will improve and/or maintain Resident care and/or departmental operations and cost effectiveness
Added 8 hours ago
TH
Technology Partnership Navigator
The Hospital for Sick Children
Toronto, ON
- Full-time
This is a hybrid role with weekly onsite expectations. Reports to the Senior Manager, Research IT Infrastructure with direction from Program Manager, Research Information Risk.
Added 8 hours ago
Director, Talent Acquisition and Employee Success
Tigera
Vancouver, BC
…infrastructure, Tigera delivers the deep visibility, runtime protection, and eBPF-driven enforcement control required to secure the next generation of…
Added 10 hours ago
W
(CAN) Associé, équipe de l’aire des caisses
Walmart
Pointe-Claire, QC
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 11 hours ago
W
(CAN) Front End Checkout Team Associate
Walmart
Calgary, AB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 11 hours ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Port Elgin, ON
- Full-time
…reassuring way and escalate cash or technical issues to the Customer Service…
Added 11 hours ago
(CAN) Part-Time Self Checkout Attendant
Walmart Canada
Stratford, ON
…reassuring way and escalate cash or technical issues to the Customer Service…
Added 11 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Calgary, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 14 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Niagara Falls, ON
- $52,500 CAD / year
- Full-time
You won’t just observe - you’ll own projects, manage accounts, build customer relationships, and make real business decisions, all with the guidance of experienced leaders across the…
Added 14 hours ago
W
(CAN) Part-Time Self Checkout Attendant
Walmart
Stratford, ON
- Part-time
…reassuring way and escalate cash or technical issues to the Customer Service…

Reliance Home Comfort

Product Manager

Toronto, ON, Canada

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Job details

Experience: 7+ years’ experience in product/category management in Water Purification, Plumbing, Home Services or adjacent industries
Posting language: English
Posted: Oct 14, 2026

Original job description

Find Your Limitless with Reliance

By joining Reliance as a Product Manager, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

A great benefits plan for you / your family
Career paths so you can advance in the company
Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

Business Growth & Portfolio Ownership:
- Own the P&L for the Water Purification portfolio, including revenue growth, margin, and customer base health
- Lead strategies to grow new customer acquisition
- Identify and execute opportunities to expand product offerings, vendor partnerships, and packages
- Execute annual price increase strategies while balancing retention and competitiveness
- Partner with Sales, Marketing, Field, and Call Centre teams to drive growth and execution excellence
Customer Retention & Lifecycle Management:
- Develop and execute retention strategies to manage and reduce customer churn
- Segment customers by churn likelihood and deploy targeted retention initiatives
- Partner with Call Centre and Field teams to improve customer experience and save rates
- Lead loyalty, upgrade, and cross-sell initiatives to increase customer lifetime value
Strategic Planning & Product Roadmap:
- Build and maintain a 2-year roadmap for Water Purification products and services
- Identify opportunities for innovation (e.g., filtration technology, service models, sustainability)
- Drive new product introductions and go-to-market strategies
- Support Supply Chain with forecasting and inventory planning
Cross-Functional Leadership:
- Collaborate closely with Marketing to develop effective campaigns and value propositions
- Align with Finance, Legal, Procurement and Operations on pricing, promotions, and governance
- Ensure CRM accuracy for pricing, products, and packages

What do you bring?

7+ years’ experience in product/category management in Water Purification, Plumbing, Home Services or adjacent industries
Excellent cross-functional leadership and stakeholder management skills
Strong analytical and financial modeling skills
Experience managing RMR (recurring monthly revenue) portfolios
Strong understanding of retention, pricing strategy, and lifecycle management
Proven ability to drive profitable growth through product strategy and execution
Advanced MS Excel skills
MBA or technical background considered an asset

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for a new vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

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More about this job

Responsibilities

The Product Manager will own the P&L for the Water Purification portfolio, driving revenue growth, margin health, and new customer acquisition. They will also lead retention strategies, product roadmap development, and cross-functional collaboration to ensure execution excellence.

Requirements

Candidates must have 7+ years of experience in product or category management within relevant industries and possess strong analytical and financial modeling skills. An MBA or technical background is considered an asset for this role.

Skills

Product management
Category management
P&L management
Strategic planning
Customer retention
Lifecycle management
Cross-functional leadership
Stakeholder management
Financial modeling
Data analysis
Pricing strategy
Go-to-market strategy
Inventory planning
CRM
MS Excel

Benefits

Competitive base pay
Performance-based incentives
Benefits plan
Training and development programs
Career advancement paths

Visa sponsorship

Not detected in the job text

Keywords

Product Management
Water Purification
P&L
Revenue Growth
Customer Acquisition
Retention Strategy
Churn Reduction
Lifecycle Management
Product Roadmap
Go-to-market
Supply Chain
Inventory Planning
Cross-functional Leadership
Stakeholder Management
Financial Modeling
Pricing Strategy
CRM
MS Excel
Home Services
Sustainability
Market Analysis
Vendor Partnerships
Business Growth
Customer Experience
Loyalty Initiatives

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