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Added 3 mins ago
WC
Director, Program Management
Walmart Canada
Mississauga, ON
- Full-time
…capabilities. This role provides overall direction by analyzing business objectives and customer needs, developing and implementing business strategies, and evaluating operational…
Added 3 mins ago
KR
Cost Accountant
Kassen Recruitment
Tillsonburg, ON
- Full-time
Reporting to a senior finance leader, you will combine accounting expertise with advanced data analysis to support cost management, inventory reporting, financial planning, and operational…
Added 3 mins ago
KR
Financial Analyst
Kassen Recruitment
Toronto, ON
- Full-time
Reporting to a senior finance leader, the Financial Analyst will support the accounting, reporting, tax, and administrative requirements of a portfolio of investment-related entities.…
Added 3 mins ago
AA
Ingénieur principal ou ingénieure principale en assurance qualité des logiciels/Senior Software Quality Assurance Engineer (ALQ)
Aviya Aerospace Systems
Longueuil, QC
- Full-time
Aviya Aerospace Systems is a leader in engineering services and solutions for mission critical Aerospace and Defense applications. Aviya provides expertise in program management, systems,…
Added 3 mins ago
BS
Quality Systems Analyst I
Boston Scientific
Ottawa, ON
- Full-time
Assist with the development, coordination, and maintenance of quality system training materials and records.
Added 3 mins ago
M
Directeur principal, Exploitation du commerce de détail – Québec
MEC
Montreal, QC
- Full-time
This is a high-impact senior leadership role responsible for owning and accelerating MEC’s Québec retail business. As Senior Director, Retail – Québec, you operate as the regional business…
Added 3 mins ago
ZA
Detailer - Newmarket Nissan Infiniti - (26330)
Zanchin Automotive Group
Newmarket, ON
- Full-time
You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.
Added 3 mins ago
Assistant Manager
Lammle's Western Wear
Saskatoon, SK
You are motivated by achieving results, exceeding business objectives and goals, and delivering exceptional customer service in a retail environment. As a leader, you foster an environment…
Added 3 mins ago
Assistant Manager
Lammle's Western Wear
Edmonton, AB
You are motivated by achieving results, exceeding business objectives and goals, and delivering exceptional customer service in a retail environment. As a leader, you foster an environment…
Added 3 mins ago
C
Senior Engineering and Delivery Lead
Citi
Mississauga, ON
- Full-time
…and reporting pipelines, and proactive engagement with senior business, operations, compliance, and technology stakeholders. The candidate must possess deep technical expertise in modern…
Added 3 mins ago
BB
Retail Store Manager
Best Buy Canada
Abbotsford, BC · Coquitlam, BC · Langley (District), BC · Surrey, BC
- Full-time
Grow your career in development roles (flagship store leader, district leader).
Added 19 mins ago
RB
Branch Manager, Bayview & Wellington Branch
Royal Bank of Canada
ON · AURORA, Ontario
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 19 mins ago
TT
Energy Services Project Developer
trane technologies
Calgary, AB · AB · Burnaby, BC · ON · Markham, Ontario · Edmonton, Alberta
- Full-time
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the…
Added 33 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
This is an opportunity for a leader who combines strong people management skills with technical aptitude, problem-solving, and an interest in optimizing scheduling systems and workforce…
Added 33 mins ago
B
Facility Supervisor
BGIS
Lethbridge, AB
- Full-time
Excellent business management/development skills.
Added 33 mins ago
M
Toronto Health Office Practice Leader
Marsh
Toronto, ON
- Full-time
The Marsh Toronto Office Practice Leader for Health and Benefits will lead the Toronto office within the Canadian Health and Benefits business, overseeing strategic direction, budgeting,…
Added 33 mins ago
F
Director, Measurement & Analytics
Flywheel
Toronto, ON
- Full-time
…reporting, and insights that transforms data into actionable business strategies. As a hands-on leader, you will collaborate with cross functional teams, manage client engagements for the…
Added 33 mins ago
B
Facility Manager III
BGIS
Mississauga, ON
- Full-time
Excellent business management/development skills.
Added 33 mins ago
M
Oracle EPM Analyst
Marsh
Toronto, ON
- Full-time
We are seeking a talented individual to join our IT Product Development team at Marsh as an Oracle EPM Analyst .This role will be based in Toronto. This is a hybrid role that has a…
Added 33 mins ago
MM
Head of People
Martell Media
Kelowna, BC
- Full-time
If you are a people leader who believes exceptional companies are built by exceptional teams, and you know how to create the systems, standards, and culture that allow those teams to…
Added 48 mins ago
SL
Engineering Manager
Strescon Limited
Saint John, NB
- Full-time
…Engineering team. This role is ideal for an experienced engineering leader who is passionate about developing high-performing teams, driving continuous improvement, leading complex…
Added 49 mins ago
FH
Senior Leader, Design - Redevelopment & Major Projects
Fraser Health
New Westminster, BC
- Full-time
We are recruiting for three Senior Leader, Design - Redevelopment & Major Projects vacancies to oversee and manage non-clinical facility-related activities supporting facility development…
Added 1 hour ago
AC
Allstate Sales Agent
Allstate Canada
Thunder Bay, ON
- Full-time
…strengthening your impact in the community. With coaching, development opportunities, and a team that supports your success, you’ll continue to grow your skills and your…
Added 1 hour ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…

Reliance Home Comfort

Service Manager, Operations

Richmond Hill, ON, Canada

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Service Manager-Operations

Find Your Limitless with Reliance

By joining Reliance as an Operations Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

Learn and grow as an important part of a team that cares about Reliance and its customers.
Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets.
Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments.
Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis.
Lead and support the development that drives customer satisfaction and future business growth.
Coach and manage a team of technical professionals to maximize their performance, engagement and achievement of objectives.
Identify opportunities for establishing relationships with Independent HVAC Contractors.
Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance’s strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards.
Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews.
Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance.
Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard.
Deliver prompt and efficient resolution to customer inquiries/complaints.
Ensure we are exceeding HVAC gross margin.

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

A great benefits plan for you / your family
Career paths so you can advance in the company
A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance.
You are a determined self-starter with a high degree of integrity, sense of urgency, passion for high performance and attention to detail who thrives working individually and in a team environment.
Preferred supervisory or managerial experience overseeing a field operations team.
Knowledge and technical experience within the HVAC and/or water heater industry is required.
Gas B ticket would be an asset.
Demonstrated results in driving process control, productivity/quality improvement.
Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem-solving skills.
Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration.
Professional negotiation skills with the ability to influence.
Strong initiative to drive results with speed of implementation.
Strong ability to develop effective relationships with team, internal and external stakeholders.
Ability to challenge the status quo and help drive change.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

Vacancy Type: This posting is for an existing vacancy

Use of Artificial Intelligence (AI):

We use AI‑enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

#OPS_IND

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More about this job

Responsibilities

The Service Manager will oversee field operations, manage P&L targets, and lead a team of technical professionals to ensure service excellence. They are also responsible for managing relationships with third-party HVAC contractors and driving operational metrics to meet business goals.

Requirements

Candidates should have supervisory experience in field operations and technical knowledge within the HVAC or water heater industry. A Gas B ticket is considered an asset, along with strong leadership, negotiation, and process improvement skills.

Skills

Operations management
Budgeting
P&L management
Staffing forecasting
Performance coaching
Vendor management
Negotiation
Customer satisfaction
Process control
Quality improvement
HVAC industry knowledge
Communication
Problem-solving
Leadership
Relationship building
Change management

Benefits

Competitive base pay
Performance-based incentives
Health benefits plan
Training and development programs
Career advancement paths
President’s Club trip

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
HVAC
Water Heater
P&L
Budgeting
Field Operations
Gas B Ticket
Vendor Management
Customer Service
Performance Metrics
Process Control
Quality Improvement
Leadership
Coaching
Negotiation
Sustainability
Safety
Home Services
Energy Efficient Solutions
Team Management

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