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Added 13 mins ago
RM
Caretaker Supervisor - Administrative Assistant 3 (AESES)
Recreation Manitoba
Winnipeg, MB
- Full-time
Assist the Manager, Caretaking Services in gathering and analyzing data and identifying, planning, directing and implementing Long Term Strategic Planning for the department.
Added 28 mins ago
T
Yorkdale- Associate Manager PT Under 20 hours
Tumi
Toronto, ON
- Part-time
As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong…
Added 28 mins ago
B
Tenant Services Coordinator
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 43 mins ago
H
Strategic Communications Team Lead, Western Canada
HDR
Vancouver, BC
- Full-time
Provide Indigenous engagement leadership and expertise to clients and project teams, including Indigenous consultation, relationship-building, Indigenous rights and interests, and the…
Added 43 mins ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
…provided a great product. Overall, I am very happy with the relationship that has developed between Giffin and PJ Dick on the PNC jobs and I look forward to many successful projects…
Added 43 mins ago
B
Territory Manager - Vancouver North
BAT
Vancouver, BC
- Full-time
Imperial Tobacco Canada - A member of the BRITISH AMERICAN TOBACCO GROUP has an exciting opportunity for a Territory Manager – Vancouver.
Added 43 mins ago
NB
Banking Advisor
National Bank of Canada
Kitchener, ON
- Full-time
…availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in investment, credit,…
Added 43 mins ago
M
CRM Project Manager
Monks
Toronto, ON
- Full-time
…We are seeking a highly motivated and organized CRM Project Manager to join our NAMER team focused on delivering CRM Platform Implementations and Managed Services solutions to our global…
Added 1 hour ago
AH
Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…environment? Emergency Health Services – Alberta (EHS) is seeking a Manager, Emergency Health Services to join our team. In this pivotal role, you will lead EHS operations, guide workforce…
Added 1 hour ago
S
Seasonal Retail Sales Consultant - Part Time - Metrotown, BC
Swarovski
Burnaby, BC
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 1 hour ago
S
Seasonal Retail Sales Consultant - Part Time - Masonville Place, ON
Swarovski
London, ON
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 1 hour ago
S
Seasonal Retail Sales Consultant - Part time - Toronto Eaton Centre, ON
Swarovski
Toronto, ON
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 1 hour ago
C
Bilingual Senior HR Business Partner – Corporate Groups
CBC/Radio-Canada
Ottawa, ON
- Full-time
Reporting to the Senior Manager, HR, you will be a key member of the People & Culture team, providing strategic Human Resources and Industrial Relations (HR/IR) consultation and operational…
Added 1 hour ago
T
Customer Experience Associate
TD
Maple Ridge, BC
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help…
Added 1 hour ago
T
Personal Banking Associate Trainee - Repentigny
TD
Repentigny, QC
- Full-time
Added 1 hour ago
CM
Development Officer
Coal Mine Theatre
Toronto, ON
- Full-time
Works closely with: General Manager, Board of Directors
Added 2 hours ago
Registered Practical Nurse
Indwell
London, ON
Position Description: Reporting to the Program Manager, as the RPN, you will work to your full scope of practice in collaboration with Registered Nurses across the organization and with…
Added 2 hours ago
T
Senior New Business Account Executive
Tailscale
Toronto, ON
- Full-time
…you, please don’t just apply on the website. Find the hiring manager, prospect thoughtfully, and tell us why you’re the best candidate for this…
Added 2 hours ago
CL
Client Service Associate, Insurance and Investments
Canada Life
Winnipeg, MB
- Full-time
Reporting to the Manager, Operations the Client Service Associate, Insurance and Investments, will be the ‘glue’ that binds all client relationships together. You will be the first voice…
Added 2 hours ago
C
Bilingual Senior HR Business Partner – Corporate Groups
CBC/Radio-Canada
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Reporting to the Senior Manager, HR, you will be a key member of the People & Culture team, providing strategic Human Resources and Industrial Relations (HR/IR) consultation and operational…
Added 2 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 2 hours ago
T&
Project Manager - Real Estate
Turner & Townsend
AB · Edmonton, Canada
- Full-time
You are an exceptional Project Manager with 7-10 years of post-graduate experience, demonstrating a strong track record of delivering complex industrial, manufacturing, logistics,…
Added 3 hours ago
B
Global Relationship Manager- 3
BrightClaim
ON
- Full-time
Automation Technology, Business Consulting, Customer Relationship Management (CRM), DevOps, Digital Business Strategy, Financial Analysis Reporting, Global Business Strategies, Sales, Sales…
Added 3 hours ago
A
Brand Advocate West
Acosta
BC · West Vancouver, BC
- Full-time
…excellence. The Brand Advocate reports directly to the National Field…
Added 3 hours ago
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Mining Potash Lead
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Toronto, ON · Saskatoon, SK · Vancouver, BC
- Full-time

Reliance Home Comfort

Service Manager, Operations

Richmond Hill, ON, Canada

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Service Manager-Operations

Find Your Limitless with Reliance

By joining Reliance as an Operations Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

Learn and grow as an important part of a team that cares about Reliance and its customers.
Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets.
Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments.
Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis.
Lead and support the development that drives customer satisfaction and future business growth.
Coach and manage a team of technical professionals to maximize their performance, engagement and achievement of objectives.
Identify opportunities for establishing relationships with Independent HVAC Contractors.
Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance’s strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards.
Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews.
Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance.
Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard.
Deliver prompt and efficient resolution to customer inquiries/complaints.
Ensure we are exceeding HVAC gross margin.

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

A great benefits plan for you / your family
Career paths so you can advance in the company
A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance.
You are a determined self-starter with a high degree of integrity, sense of urgency, passion for high performance and attention to detail who thrives working individually and in a team environment.
Preferred supervisory or managerial experience overseeing a field operations team.
Knowledge and technical experience within the HVAC and/or water heater industry is required.
Gas B ticket would be an asset.
Demonstrated results in driving process control, productivity/quality improvement.
Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem-solving skills.
Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration.
Professional negotiation skills with the ability to influence.
Strong initiative to drive results with speed of implementation.
Strong ability to develop effective relationships with team, internal and external stakeholders.
Ability to challenge the status quo and help drive change.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

Vacancy Type: This posting is for an existing vacancy

Use of Artificial Intelligence (AI):

We use AI‑enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

#OPS_IND

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More about this job

Responsibilities

The Service Manager will oversee field operations, manage P&L targets, and lead a team of technical professionals to ensure service excellence. They are also responsible for managing relationships with third-party HVAC contractors and driving operational metrics to meet business goals.

Requirements

Candidates should have supervisory experience in field operations and technical knowledge within the HVAC or water heater industry. A Gas B ticket is considered an asset, along with strong leadership, negotiation, and process improvement skills.

Skills

Operations management
Budgeting
P&L management
Staffing forecasting
Performance coaching
Vendor management
Negotiation
Customer satisfaction
Process control
Quality improvement
HVAC industry knowledge
Communication
Problem-solving
Leadership
Relationship building
Change management

Benefits

Competitive base pay
Performance-based incentives
Health benefits plan
Training and development programs
Career advancement paths
President’s Club trip

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
HVAC
Water Heater
P&L
Budgeting
Field Operations
Gas B Ticket
Vendor Management
Customer Service
Performance Metrics
Process Control
Quality Improvement
Leadership
Coaching
Negotiation
Sustainability
Safety
Home Services
Energy Efficient Solutions
Team Management

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