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Added 6 mins ago
C
Food Service Supervisor Full Time
Cook
Timmins, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 6 mins ago
P
Cage Manager (Cashier Services) / Gestionnaire de Cage (services de caissier)
Playground
Kahnawake 14 Réserve Indienne, QC
- $65,000 to $75,000 CAD / year
- Full-time
We are currently in search of an experienced and dynamic Cage Manager (cashier services) to oversee financial transactions within our gaming facility. This pivotal role involves managing…
Added 6 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 6 mins ago
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Store Manager- Heartland Town Centre
GEOX
Mississauga, ON
- Full-time
We are seeking an enthusiastic and experienced Store Manager to oversee all aspects of our store operations. As a Store Manager, you will play a key role in driving sales, ensuring…
Added 6 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 6 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Beamsville, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 6 mins ago
W
(CAN) Overnight Lead Department Manager
Walmart
Camrose, AB
- Full-time
Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and…
Added 6 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Calgary, AB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 6 mins ago
SC
shift supervisor - Store# 54228, 8656 YONGE STREET
Starbucks Coffee Company
Richmond Hill, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 6 mins ago
LC
Meat Assistant Department Manager Full Time Day
Loblaw Companies Limited
Sussex, NB
- Full-time
…deals our team members are there to give excellent customer service and memorable experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to providing…
Added 6 mins ago
B
Global Relationship Manager- 3
BrightClaim
ON
- Full-time
…opportunities for automation and process improvement to enhance service delivery. Promote Genpact’s products/services by addressing or predicting clients' objectives, ensuring alignment…
Added 6 mins ago
A
Brand Advocate West
Acosta
BC · West Vancouver, BC
- Full-time
…excellence. The Brand Advocate reports directly to the National Field…
Added 20 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
…including an autoclave. A great office staff including Office Manager, 2 MOA’s and a Receptionist will help you settle in, and support your administrative…
Added 20 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
Our clinic is well-staffed and has an Office manager and 3 MOA’s. Each physician will have 1 dedicated office space plus 2 exam rooms. Our clinic is very spacious with recent renovations.…
Added 20 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Full-time
…including an autoclave. A great office staff including Office Manager, 2 MOA’s and a Receptionist will help you settle in, and support your administrative…
Added 20 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
Our clinic is well-staffed and has an Office manager and 3 MOA’s. Each physician will have 1 dedicated office space plus 2 exam rooms. Our clinic is very spacious with recent renovations.…
Added 21 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…medical office assistants (MOAs), and a dedicated operational…
Added 21 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Comprehensive Support: Our clinic provides well-trained staff, an experienced clinic manager, and optional urgent care services with on-site resources.
Added 21 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Existing team- 10 FP all sites; 10 MOA across all sites, 1 Office Manager, 1 PCN Nurse in each office
Added 21 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Full administrative support from an experienced Clinic Manager and MOA team
Added 21 mins ago
TV
Social Media Manager
The Vancouver Aesthetician
Vancouver, BC
- Full-time
If a community manager and a content creator had a child, this would be it. We’re looking for someone who gets our brand on a gut level, down to every little detail, and knows how to…
Added 21 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
This Family Practice is a group of family physicians and nurses providing full service primary medical care for all ages in beautiful Fort Langley. We work together as a cohesive healthcare…
Added 21 mins ago
GE
Operations Manager, Waste
GFL Environmental Inc.
Saint John, NB
- Full-time
The Operations Manager oversees the business for the assigned division. This includes, but is not limited to, the customer service, safety, operational efficiencies and overall personnel…
Added 35 mins ago
CC
Banquet Server Part Time Seasonal at Assiniboine Park
Compass Canada
Winnipeg, MB
- Part-time
Reporting to the General Manager Banquets & Catering, the Banquet Server will work with the Food Services Team to deliver great service and quality products to ensure our guests have a…
Added 35 mins ago
CC
Barista Part Time at Assiniboine Park Conservancy
Compass Canada
Winnipeg, MB
- Part-time
Reporting to the General Manager, Gather Craft Kitchen & Bar, the Leaf Coffee Bar Barista will have the main objective to prepare and present expertly-crafted menu items while displaying…

Reliance Home Comfort

Service Manager, Operations

Richmond Hill, ON, Canada

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Service Manager-Operations

Find Your Limitless with Reliance

By joining Reliance as an Operations Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

Learn and grow as an important part of a team that cares about Reliance and its customers.
Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets.
Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments.
Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis.
Lead and support the development that drives customer satisfaction and future business growth.
Coach and manage a team of technical professionals to maximize their performance, engagement and achievement of objectives.
Identify opportunities for establishing relationships with Independent HVAC Contractors.
Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance’s strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards.
Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews.
Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance.
Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard.
Deliver prompt and efficient resolution to customer inquiries/complaints.
Ensure we are exceeding HVAC gross margin.

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs
A successful and knowledgeable team to be part of and learn from
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

A great benefits plan for you / your family
Career paths so you can advance in the company
A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance.
You are a determined self-starter with a high degree of integrity, sense of urgency, passion for high performance and attention to detail who thrives working individually and in a team environment.
Preferred supervisory or managerial experience overseeing a field operations team.
Knowledge and technical experience within the HVAC and/or water heater industry is required.
Gas B ticket would be an asset.
Demonstrated results in driving process control, productivity/quality improvement.
Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem-solving skills.
Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration.
Professional negotiation skills with the ability to influence.
Strong initiative to drive results with speed of implementation.
Strong ability to develop effective relationships with team, internal and external stakeholders.
Ability to challenge the status quo and help drive change.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

Vacancy Type: This posting is for an existing vacancy

Use of Artificial Intelligence (AI):

We use AI‑enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

#OPS_IND

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More about this job

Responsibilities

The Service Manager will oversee field operations, manage P&L targets, and lead a team of technical professionals to ensure service excellence. They are also responsible for managing relationships with third-party HVAC contractors and driving operational metrics to meet business goals.

Requirements

Candidates should have supervisory experience in field operations and technical knowledge within the HVAC or water heater industry. A Gas B ticket is considered an asset, along with strong leadership, negotiation, and process improvement skills.

Skills

Operations management
Budgeting
P&L management
Staffing forecasting
Performance coaching
Vendor management
Negotiation
Customer satisfaction
Process control
Quality improvement
HVAC industry knowledge
Communication
Problem-solving
Leadership
Relationship building
Change management

Benefits

Competitive base pay
Performance-based incentives
Health benefits plan
Training and development programs
Career advancement paths
President’s Club trip

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
HVAC
Water Heater
P&L
Budgeting
Field Operations
Gas B Ticket
Vendor Management
Customer Service
Performance Metrics
Process Control
Quality Improvement
Leadership
Coaching
Negotiation
Sustainability
Safety
Home Services
Energy Efficient Solutions
Team Management

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