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Added 40 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 1 hour ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
Maintain close day-to-day collaboration with the Regional Manager of Redux Services, Beyond Oil Sales Representatives and WCRL operations teams
Added 3 hours ago
OR
Samsung Sales Associate - Bramalea City Centre - Part-Time
OSL Retail Services Inc
Brampton, ON
- Part-time
- Other
Reporting to the Store Manager, the Sales Associate will generate and promote sales of wireless devices, tablets, wearables, home automation and televisions, accessories and services, while…
Added 5 hours ago
Production Mechanical Technician
Apotex
Brantford, ON
…and consumer health products. Headquartered in Toronto, with regional offices globally, including in the United States, Mexico and India, we are the largest Canadian-based pharmaceutical…
Added 6 hours ago
FV
Infant/Child Development Consultant
Fraser Valley Child Development Centre
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- Part-time
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Maintain professional knowledge by attending education workshops; reviewing professional publications; establishing personal networks and participating in regional training opportunities.
Added 6 hours ago
SE
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Calgary, AB · Montreal, QC
- Full-time
…alongside Schneider Electric's global Supply Chain, Category and Regional organizations to address cost, quality, innovation, supply resilience and…
Added 8 hours ago
S
Regional Sales Manager, Nuclear
Shawflex
Concord, ON
- Full-time
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 8 hours ago
S
Regional Sales Manager, Nuclear
Shawflex
Toronto, ON · Etobicoke, ON
- Full-time
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 9 hours ago
Regional Sales Manager, Nuclear
Mattr
Toronto, ON · Vaughan, ON · Etobicoke, ON
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 15 hours ago
KD
Operations Associate II
Keurig Dr Pepper Canada
Saskatoon, SK
- $45,700 to $59,488 CAD / year
- Full-time
This list is not exhaustive. Any other related duties as may be assigned by the line manager.
Added 17 hours ago
IH
Medical Leadership - Urgent and Primary Care Centre
Interior Health Authority
Vernon, BC
- Full-time
Participates in quality improvement, patient safety, and program evaluation activities to support high-quality care and service delivery.
Added 17 hours ago
Equipment Service Support - Harvesting Heads
Tigercat | MacDonald Steel
Prince George, BC · Williams Lake, BC · Kamloops, BC · BC
Service Manager and Regional Service Managers
Added 17 hours ago
AL
Laboratory Quality Assurance Specialist - St. John's
AGAT Laboratories
St. John's, NL
- Full-time
Assist in the management of the external calibration program and laboratory proficiency testing activities
Added 18 hours ago
DC
Cook
Destination Cape Breton
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Monitor food supplies during preparation and notify the kitchen manager or chef when ingredients or supplies need to be replenished
Added 20 hours ago
NB
Wealth Associate
National Bank of Canada
London, ON
- Full-time
…than 400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and…
Added 20 hours ago
NB
Wealth Associate
National Bank of Canada
Ottawa, ON
- Full-time
…than 400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and…
Added 20 hours ago
A
Plastic Surgery Specialist - (12 Months Contract) Montreal and Surrounding Areas
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Montreal, QC
- Full-time
Reporting to National Sales Manager-PSRM, the successful candidate will be responsible for managing the regional sales efforts focusing on the Plastic Surgeon community by increasing…
Added 21 hours ago
WR
Nurse 2 -Home Care
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Under the general supervision of the Manager Health Services and while demonstrating a commitment to the mission, vision and values of the WRHA, the Registered Nurse (RN) provides nursing…
Added 21 hours ago
SH
General Duty Nurse (N2) - Child Health - CK3 Surgery
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 21 hours ago
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Registered Psychiatric Nurse/Nurse (N2) - SMHC
Shared Health-Soins Communs
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Under the general supervision of the Manager Health Services or designate, the Registered Psychiatric Nurse (RPN)/ Registered Nurse (RN) is responsible for providing professional registered…
Added 21 hours ago
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Winnipeg, MB
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Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 21 hours ago
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Nursing Assistant
Shared Health-Soins Communs
Winnipeg, MB
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Working as part of a multidisciplinary team under the supervision of the Manager Health Services or Nurse in Charge, the incumbent:
Added 23 hours ago
AH
Physiotherapist I
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…and seating needs. This position is based out of the Red Deer Regional Hospital Centre and supports clients across multiple communities within the Central Zone. The successful candidate…
Added 23 hours ago
AH
Radiation Therapist II (ACB)
Alberta Health Services
Red Deer, AB
- Full-time
…join our patient focused and collaborative Radiation Therapy program here in Red Deer. Reporting to the manager, the RT II will join an incredible team of Radiation Therapists,…
Added 23 hours ago
TH
Merchandising Execution Associate Part Time - 7119 Skyview
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Closed listing

Relief International

MEAL Officer- National

Aden, AB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Archived listing. The details below describe a past opening.

Context

About Relief International

Relief International is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing.

Currently, RI work in 16 countries around the world, including some of the most fragile: Afghanistan, Iran, Iraq, Jordan, Lebanon, Myanmar, Pakistan, Philippines, South Sudan, Sudan, Syria, Turkey, Yemen and now OPT, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience.

We do this by working with local actors to develop safe and inclusive local programming that is evidence based, conflict sensitive, climate smart, and reaches those in need.

About Our Country Program/ Regional Programs

RI in the Middle East has programs in seven countries - Iraq, Jordan, Lebanon, Syria, Türkiye, Yemen, and now OPT with a focus on the 4 main RI sectors: WASH, Health and Nutrition, Education and Livelihoods. Relief International has been providing humanitarian aid in Yemen since 2010, offering various services like health, nutrition, water, sanitation, livelihoods, and protection across the country. They focus on helping vulnerable people, including internally displaced persons, returnees, and host communities. RI also provides reproductive health, protection, and gender-based violence responses in specific areas.

Job Profile

The MEAL Officer will be responsible for supporting and implementing Monitoring, Evaluation, Accountability, and Learning (MEAL) activities, Health Information Management (HIM), and project accountability systems. The role will ensure effective management of the Feedback and Complaint Response Mechanism (FCRM), including hotline follow-up, documentation, referral, and closure of feedback and complaints, while also collecting, analyzing, and managing health and project data to support timely reporting, learning, and decision-making. The MEAL Officer will report directly to the PRO MEAL Coordinator and work closely with program staff, field teams, health facility staff, community representatives, and relevant stakeholders.

Key responsibilities

Context Background

The MEAL Officer will play a critical role in supporting the implementation of MEAL activities, managing Health Information Management (HIM) functions, and leading day-to-day accountability processes for the PRO project. Working closely with the PRO MEAL Coordinator, program staff, and field teams, the Officer will ensure the collection, analysis, and reporting of project data across health, nutrition, and other sectors, while ensuring that communities have safe, accessible, and responsive channels to provide feedback and complaints.

This role includes direct responsibility for implementing and strengthening the Feedback and Complaint Response Mechanism (FCRM), managing hotline-related follow-up, ensuring timely recording and referral of complaints, and promoting accountability to affected populations. The MEAL Officer will ensure compliance with organizational and donor standards, maintain high-quality data management practices, and foster collaboration between field staff, health facility workers, community members, and other stakeholders to enhance data quality, reporting systems, and accountability practices.

Monitoring, Evaluation, Accountability, Learning, FCRM, and Hotline Management

Lead the day-to-day implementation of the Feedback and Complaint Response Mechanism (FCRM), ensuring that feedback and complaints are received, documented, categorized, referred, followed up, and closed in line with RI procedures and timelines.
Manage and follow up hotline-related feedback and complaints, including receiving calls, recording cases accurately, escalating sensitive or urgent issues through the appropriate channels, and maintaining confidentiality.
Maintain and regularly update the FCRM tracker, hotline log, feedback box records, referral records, and closure documentation, ensuring accurate, complete, and timely data entry.
Ensure the placement, visibility, and functionality of FCRM tools, including posters, banners, feedback boxes, flyers, and hotline information at health facilities, distribution sites, and community locations.
Conduct community awareness sessions during field visits on project services, available feedback and complaint channels, the hotline, confidentiality, and expected response timelines.
Compile and share regular accountability and FCRM summaries, including feedback trends, complaint types, response status, lessons learned, and recommendations for program improvement.
Coordinate with program, support, and field teams to ensure timely response to community feedback and complaints and to integrate accountability findings into project planning and implementation.
Archive and maintain MEAL, accountability, and HIM-related documents following RI’s filing system and confidentiality requirements.
Provide training and technical support to field staff and community-facing teams on MEAL, HIM, accountability principles, FCRM procedures, hotline handling, and safe complaint referral pathways.

Health Information Management (HIM)

Collect, compile, and analyze health data, ensuring accuracy and timely reporting.
Regularly review and update the project’s database, including the Indicator Performance Tracking Table (IPTT).
Oversee data entry and maintain digital and physical data archives securely.
Regularly conduct data cleaning, quality control, and prepare visual reports to support program learning.
Maintain correct and up-to-date project data and relevant records in soft and hard-copy files, ensuring the security, integrity, and confidentiality of the data and records.
Ensure that the data collection system matches donor-reporting needs (regular review for changes/ adaptations) and facilitate reporting (including photos/ examples/ case studies and databases).
Ensure technical support and correction of data during field and country-level data reflection sessions.
Support the design and validation of data collection tools (forms, questionnaires, etc.) and processes (assessment, monitoring, evaluation), and related data analysis plans.
Support data quality through participation in reviews, assessments, internal audits, and verifications, as well as through regular on-site field visits.
Provide feedback on data errors and recommend corrective actions on a weekly basis.
Implement data validity and quality control measures, including random phone calls and site visits.
Administer, develop, and implement the data warehouse system. Perform data warehouse maintenance such as data backups and enforcing data security.
Provide technical assistance to field teams and supervisors regarding data collection and reporting.

Relationships Management and Accountability Coordination

Work closely with field teams, program teams, support departments, health facility staff, and community representatives to ensure smooth implementation of MEAL, HIM, accountability, FCRM, and hotline activities.
Coordinate with health facility staff, field teams, and community representatives to strengthen data collection, reporting systems, feedback channels, and community awareness of available complaint mechanisms.
Build strong relationships with stakeholders to facilitate MEAL and HIM activities, promote accountability to affected populations, obtain necessary permissions, and resolve operational challenges related to data collection, FCRM tools, and hotline follow-up.

Key Deliverables

Follow up with the authorities at the field level to secure permits for MEAL, HIM, FCRM, hotline awareness, and accountability activities.
Submit high-quality monthly accountability, FCRM, and hotline reports for internal use and donor submission, adhering to reporting timelines and standards.
Troubleshoot data submission errors and implement quality control measures, such as random verification calls, hotline follow-up checks, case verification, and site visits.
Maintain updated FCRM and hotline databases, ensuring that all feedback and complaints are recorded, referred, followed up, closed, and documented according to RI procedures.
Document and share limitations, challenges, trends, and recommendations for improvement in implementing MEAL, HIM, and accountability activities with the line manager.
Carry out additional tasks assigned by the line manager to support the effective implementation of MEAL, HIM, FCRM, hotline, and accountability activities.

Behavior and conduct

Ensure that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies.
Act with integrity and holds themselves accountable for being respectful, inclusive and professional.
Report any concerns.

Person Specification

Essential criteria

Bachelor’s degree in information technology, Statistics, Public Health, or a related field.
At least 3 years of experience in health data management, MEAL activities, accountability systems, FCRM, hotline management, or community feedback mechanisms, preferably in an INGO setting.
Strong skills in data analysis and the use of statistical tools for health and nutrition projects.
Proficiency in Microsoft Office, particularly Excel, and familiarity with data visualization tools.
Excellent communication skills, both verbal and written, in English and local languages.
Proven ability to work under pressure and meet deadlines in challenging environments.

Desirable Criteria

Background in health and nutrition programs is preferred.

RI Values

Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:

Integrity
Adaptability
Collaboration
Inclusivity
Sustainability

About employer

More about this job

Responsibilities

Implement MEAL, health information management, and accountability activities, including managing feedback and complaints, hotline follow-up, data collection, analysis, quality control, and reporting. Coordinate with program and field teams, health facility staff, and communities to strengthen data systems, ensure safe and responsive feedback channels, and use findings to improve programming.

Requirements

A bachelor’s degree in information technology, statistics, public health, or a related field and at least three years of relevant experience are required. Candidates should have strong data analysis skills, proficiency in Microsoft Office - particularly Excel - and data visualization familiarity, along with excellent communication skills in English and local languages.

Skills

Monitoring, Evaluation, Accountability, And Learning
Health Information Management
Feedback And Complaint Response Mechanism Management
Hotline Management
Health Data Management
Data Analysis
Data Quality Control
Data Visualization
Database Management
Data Security And Confidentiality
Reporting
Community Engagement
Accountability To Affected Populations
Microsoft Excel
Training And Technical Support
Stakeholder Coordination

Visa sponsorship

Not detected in the job text

Keywords

Monitoring, Evaluation, Accountability, And Learning
Health Information Management
Feedback And Complaint Response Mechanism
Hotline
Health Data
Nutrition Data
Data Collection
Data Analysis
Data Cleaning
Data Quality Control
Indicator Performance Tracking Table
Database Management
Data Warehouse
Data Security
Data Visualization
Microsoft Office
Microsoft Excel
Donor Reporting
Community Feedback
Accountability To Affected Populations
Referral Pathways
Safeguarding
Health Programs
Nutrition Programs
Field Visits
Random Verification Calls
Assessments
Internal Audits
Humanitarian Programming

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