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Added 3 hours ago
SF
Senior AI Engineer
Safe Fleet
Coquitlam, BC
- Full-time
We are looking for a hands-on Senior AI Engineer to build the platform that makes that possible - the shared services, agent framework, standards and tooling that allow every engineer on…
Added 20 hours ago
R
Senior Software Development Engineer, Customer Success Engineering
Remitly
Burnaby, BC
- Full-time
As a Senior Software Development Engineer, you will focus on driving innovation and expanding our new, next-generation Customer Success platform by architecting new workflows and launching…
Added 1 day ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 2 days ago
M
Staff Software Engineer, AI
Maple
Toronto, ON
- Full-time
This is a hands-on, senior individual contributor role for an engineer who has spent the last few years actively building AI into real products - not just experimenting with models or…
Added 3 days ago
M
Front-End Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
We are seeking a self-motivated Front-End Engineer to help build the components, tooling, documentation, and AI capabilities that thousands of Manulife engineers depend on daily. This is a…
Added 5 days ago
SF
Senior Application Security Engineer III
Spring Financial Inc.
Vancouver, BC
- Full-time
Since launching in 2014, Spring has grown into one of Canada’s largest fintechs, with over 250,000+ product originations across credit-building products, personal lending, and mortgage…
Added 5 days ago
SF
Senior Application Security Engineer III
Spring Financial
Vancouver, BC
- Full-time
Since launching in 2014, Spring has grown into one of Canada’s largest fintechs, with over 250,000+ product originations across credit-building products, personal lending, and mortgage…
Added 5 days ago
AE
Campus Graduate Masters Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Toronto, Ontario, CN
American Express
Toronto, ON
- Full-time
Currently enrolled in a full-time Master’s degree program in Computer Science, Artificial Intelligence, Machine Learning, Cybersecurity, Computer Engineering, Software Engineering, Data…
Added 5 days ago
PC
Staff Product Engineer
Priority Commerce
Waterloo, ON
- $116,000 to $157,000 CAD / year
- Full-time
The Innovation Lab is a strategic engineering and product hub focused on the future of commerce, payments, and agentic product development here in the Waterloo region. We operate as an…
Added 6 days ago
Senior Software Engineer II - Agentic SDLC
Prenuvo
Canada
This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current…
Added 6 days ago
Senior Software Engineer
Electronic Arts
Vancouver, BC
For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you…
Added 6 days ago
Senior Agentic AI Software Backend & Platform Engineer
Siemens
Kitchener, ON
We are seeking a Senior Backend & AI Engineer for Siemens Digital Industries Operations Software, to lead the development and scaling of our Agentic AI platform. The role focuses on strong…
Added 6 days ago
Senior Agentic AI DevOps Engineer
Siemens
Kitchener, ON
About Siemens Digital Industries Operations Software: It is a suite of integrated digital solutions to engineer, simulate and operate manufacturing operations across industries. Operations…
Added 7 days ago
BR
Go-to-Market (GTM) Engineer
Brodie Rec League
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
Brodie Growth fills the leagues for Brodie Rec. League: 12-week seasons, four times a year, across 35+ cities in Canada and the US, with 20 more cities on the calendar for 2027 and a seed…
Added 7 days ago
Lead Data Engineer
Gore Mutual Insurance
Toronto, ON · Cambridge, ON
Effective January 1, 2026, Gore has joined Beneva - the country’s largest mutual insurance company - as part of its Property & Casualty operations in Ontario and Western Canada. During…
Added 7 days ago
E
Machine Learning Engineer
EvenUp
Toronto, ON
- $130,000 to $205,000 USD / year
- Full-time
(Please note the above benefits & perks are for full-time employees)
Added 7 days ago
Agentic AI Software Backend & Platform Engineer
Siemens
Kitchener, ON
Siemens Digital Industries Operations Software is a suite of integrated digital solutions to engineer, simulate and operate manufacturing operations across industries. Operations Software…
Added 8 days ago
E
Frontend Engineer, Growth & Agents
EvenUp
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior and Mid Level Frontend Engineer to join our Agents engineering pod, part of a combined Growth & Agents organization building the next generation of AI-powered…
Added 8 days ago
C(
AI Builder
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
You will work alongside a senior engineer as part of a small, high-impact team, embedded at the intersection of technology and business. Your work will directly shape how ~180 people work,…
Added 8 days ago
C
AI Builder
Clarity
Vancouver, BC
- $85,000 to $185,000 CAD / year
- Full-time
You will work alongside a senior engineer as part of a small, high-impact team, embedded at the intersection of technology and business. Your work will directly shape how ~180 people work,…
Added 8 days ago
C
AI Builder
Clarity
Vancouver, BC
- $85,000 to $185,000 CAD / year
- Full-time
You will work alongside a senior engineer as part of a small, high-impact team, embedded at the intersection of technology and business. Your work will directly shape how ~180 people work,…
Added 12 days ago
Product Engineer II
Zafin
Ottawa, ON · Toronto, ON
We are looking for a Product Engineer II to join our Banking Platform organization. In this role, you will design, build, and maintain full stack features for a core banking platform…
Added 13 days ago
Q
AI Agent Engineer
Qlik
Ottawa, ON
- $92,700 to $116,000 CAD / year
- Full-time
Lead the “Delight Audit” - reviewing human and agent interactions across the full account base to surface product, support, and experience improvement opportunities
Added 13 days ago
AI Developer
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Canada Life is one of Canada’s leading insurance carriers and part of a strong and mature global financial company. Canada Life has embarked on a transformation that is changing the way we…
Added 19 days ago
LLM Engineer
ZS
Toronto, ON
…that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal…

Remitly

Senior Software Development Engineer, Customer Success Engineering

Burnaby, BC, Canada

The starting base salary range for this position is $152,000 to $190,000 CAD. · Full-time

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Job details

Pay: The starting base salary range for this position is $152,000 to $190,000 CAD.
Job type: Full-time
Experience: 6+ years of experience in software engineering in a team environment
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money - we're here to move our global customers forward.
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career - we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role

The Customer Success Technologies Engineering team is dedicated to providing a seamless support experience for Remitly customers worldwide. We empower our global operations teams to ensure customers get the help they need, whenever they need it. As a member of this team, you will be directly responsible for enhancing both the customer and agent experience, ensuring frictionless access to support.

As a Senior Software Development Engineer, you will focus on driving innovation and expanding our new, next-generation Customer Success platform by architecting new workflows and launching entirely new, high-impact capabilities. You will build rich, intuitive user experiences that empower our agents and customers alike, while capitalizing on unique opportunities to integrate Agentic AI for inbound contact handling and back-office automation. This is a high-visibility role, perfect for someone passionate about making a significant impact, eager to take on ownership, and driven to learn. You will be responsible for workflows that immediately impact our core user experiences while working in tandem with world-class Product and cross-functional engineering teams.

You Will:

Lead the technical strategy and systems of the Customer Success Technology engineering team.
Contribute to the architecture and technical roadmap of our software systems, balancing short-term goals with long-term scalability and maintainability.
Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter.
Collaborate with product managers, designers, and fellow engineers to understand requirements and translate them into scalable, high-quality software solutions.
Architect and implement solutions for complex, ambiguous problems encompassing frontend interfaces, backend systems, and agentic AI applications to deliver rich user experiences, optimized contact handling, and back-office automation.
Troubleshoot and debug issues, perform root cause analysis, and implement solutions to ensure the reliability and performance of our applications
Report directly to an Engineering Manager within the Customer Success Technology organization.

You Have:

Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience.
6+ years of experience in software engineering in a team environment
Experience as a lead, working on both the frontend, backend, and anything it takes and delight users both internally and externally
Experience leading other engineers on large features in collaboration with Product Management and other partners.
Exposure to DevOps practices and CI/CD pipelines
Hands-on experience leveraging modern AI development tools (such as Claude Code, GitHub Copilot, or Cursor) to accelerate development, debugging, and code optimization.
Experience or exposure to AI engineering applications is a nice to have!

Compensation Details. The starting base salary range for this position is $152,000 to $190,000 CAD. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

4 weeks' vacation
Health, dental, and vision + RRSP plan with company matching
Paid parental, medical, military and family care leave
Mental Health & Family Forming Benefits
Employee Stock Purchase Plan (ESPP)
Continuing education and travel benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. Under the Company's current hybrid-work expectations, employees in this position work onsite Tuesday through Thursday each week. Additional onsite attendance may be required based on business needs, and the Company may modify its hybrid-work expectations from time to time. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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More about this job

Responsibilities

Lead the technical strategy and architecture for the Customer Success Technology engineering team to enhance customer and agent experiences. Develop scalable software solutions, including frontend, backend, and agentic AI applications, while collaborating with cross-functional teams.

Requirements

Requires a bachelor's degree in Computer Science or related field and at least 6 years of software engineering experience. Candidates must have experience leading large features and working with both frontend and backend systems.

Skills

Software engineering
System architecture
Frontend development
Backend development
Agentic AI
DevOps
CI/CD pipelines
Technical strategy
Debugging
Root cause analysis
Scalability
Maintainability
GitHub Copilot
Claude Code
Cursor

Benefits

4 weeks' vacation
Health insurance
Dental insurance
Vision insurance
RRSP plan with company matching
Paid parental leave
Paid medical leave
Paid military leave
Paid family care leave
Mental health benefits
Family forming benefits
Employee stock purchase plan
Continuing education benefits
Travel benefits

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Success
Engineering
System Architecture
Frontend
Backend
Agentic AI
DevOps
CI/CD
Scalability
Maintainability
Technical Roadmap
Automation
Financial Services
Remitly
Claude Code
GitHub Copilot
Cursor
Product Management
User Experience
Debugging
Root Cause Analysis
Hybrid Work
Software Engineering
Technology

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