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Added 25 mins ago
T
Associate Vice President, Agentic Software Development
TD
Toronto, ON
- Full-time
Serve as the senior enterprise authority and escalation point for AI engineering capability decisions, providing recommendations and challenge to CIO, Architecture, Cybersecurity, Risk and…
Added 25 mins ago
D
Manager, M&A Execution, Human Capital
Deloitte
Toronto, ON
- Full-time
As a Manager within Deloitte’s M&A Execution, Human Capital team, you will lead the delivery of Human Capital workstreams across mergers, acquisitions, divestitures, carve-outs,…
Added 39 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
The role partners closely with Operations leaders, Technology, Risk, Compliance, Transformation, Data and external providers to implement sustainable solutions within Meridian standards and…
Added 55 mins ago
A
Cyber Security Health Industry Lead
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Our security practice is currently looking for a Senior Manager to focus on helping our health industry clients mitigate cyber security risks using our range of end-to-end security services.
Added 55 mins ago
S
Senior Construction Contract Administrator
Stantec
Calgary, AB
- Full-time
As a Senior Construction Contract Administrator, you will work as part of an integrated, multidisciplinary team delivering complex projects in Alberta. You will coordinate and administer…
Added 55 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON
- Full-time
The role partners closely with Operations leaders, Technology, Risk, Compliance, Transformation, Data and external providers to implement sustainable solutions within Meridian standards and…
Added 55 mins ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
…and contribute to projects that shape the future of digital…
Added 55 mins ago
O
Manager, Software Development
OpenText
Richmond Hill, ON
- Full-time
…and contribute to projects that shape the future of digital…
Added 55 mins ago
O
Sr. Manager, Corporate Communications
OpenText
Waterloo, ON
- Full-time
OpenText is everywhere. Our technology quietly powers the systems the world runs on, from the supply chains that stock store shelves to the data that keeps banks, hospitals and governments…
Added 1 hour ago
BS
Senior Project Manager
Blackline Safety
Calgary, AB
- Full-time
Blackline Safety is seeking an experienced Senior Project Manager to join our Business Information Technology (BIT) team. This role is responsible for leading a diverse portfolio of…
Added 2 hours ago
R
Senior Software Development Engineer, Customer Success Engineering
Remitly
Burnaby, BC
- Full-time
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most…
Added 2 hours ago
M
Sr. Manager, Workforce Readiness
McKesson
Mississauga, ON
- Full-time
The Workforce Readiness team is seeking a Senior Manager of Workforce Readiness to accelerate adoption, alignment, and engagement across the McKesson Technology Acceleration Program (MTAP).…
Added 2 hours ago
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation – Toronto, ON
Added 2 hours ago
Senior Manager, Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
Senior Manager, Product Manager, Global Capital Markets (GCM) Transformation – Toronto, ON
Added 2 hours ago
EC
Senior Customer Success Manager
Esri Canada
Vancouver, BC
- $102,600 to $128,200 CAD / year
- Full-time
A day in the life of a Customer Success Manager at Esri Canada:
Added 2 hours ago
RT
Sr. Software Developer - Full Stack
Russell Tobin
Toronto, ON
- $90 to $95 CAD / hour
- Contract
…standards and provincial services, including the Hospital Report Manager (HRM) Standard, Provider Registry, Client Registry, and eReferral, covering message transformation, validation,…
Added 3 hours ago
ST
Senior Product Manager
S4S Tech LLC
ON · Ontario, Canada
- Contract
We are seeking an experienced Senior Product Manager with a strong background in IT and digital services, product strategy, and enterprise digital transformation.
Added 3 hours ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
As a Senior Manager Cyber Generalist, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 3 hours ago
MM
IAM RBAC Business Solution Analyst Lead
Marsh McLennan
Toronto, ON
- Full-time
…enterprise capability. You will work across IAM, Cybersecurity, HR, Technology, and business teams to improve access governance, strengthen security, and make access management more…
Added 3 hours ago
MU
Senior Functional Business Analyst
McGill University
Sherbrooke, QC
- Full-time
The Senior Functional Business Analyst will be fully dedicated to the University's ERP Modernization Program, with a focus on the Student Information Systems (SIS) project. This…
Added 4 hours ago
Manager - Non-Financial Risk and Controls (French bilingual)
EY
Montreal, QC
As a Manager in the NFR and Controls team, you will lead comprehensive risk engagements and provide strategic, outsourcing, and industry-specific recommendations. You will help Financial…
Added 4 hours ago
GE
Senior Manager of Information Technology and Digital Transformation
Grand Erie District School Board
Brantford, ON
- Full-time
Reporting to the Superintendent of Education, the Senior Manager of Information Technology and Digital Transformation is a visionary leader responsible for driving digital transformation…
Added 4 hours ago
P
Senior Manager Cyber Generalist
PwC
Toronto, ON
- Full-time
As a Senior Manager Cyber Generalist, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 4 hours ago
HS
Project Manager (Emergency Management)
H2 Safety
Calgary, AB
- Full-time
…emergency management services, emergency response training, and technology services to companies throughout Canada, North America, and around the world. By continuously investing in our…
Added 5 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the…

Remitly

Senior Software Development Engineer, Customer Success Engineering

Burnaby, BC, Canada

The starting base salary range for this position is $152,000 to $190,000 CAD. · Full-time

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Job details

Pay: The starting base salary range for this position is $152,000 to $190,000 CAD.
Job type: Full-time
Experience: 6+ years of experience in software engineering in a team environment
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money - we're here to move our global customers forward.
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career - we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role

The Customer Success Technologies Engineering team is dedicated to providing a seamless support experience for Remitly customers worldwide. We empower our global operations teams to ensure customers get the help they need, whenever they need it. As a member of this team, you will be directly responsible for enhancing both the customer and agent experience, ensuring frictionless access to support.

As a Senior Software Development Engineer, you will focus on driving innovation and expanding our new, next-generation Customer Success platform by architecting new workflows and launching entirely new, high-impact capabilities. You will build rich, intuitive user experiences that empower our agents and customers alike, while capitalizing on unique opportunities to integrate Agentic AI for inbound contact handling and back-office automation. This is a high-visibility role, perfect for someone passionate about making a significant impact, eager to take on ownership, and driven to learn. You will be responsible for workflows that immediately impact our core user experiences while working in tandem with world-class Product and cross-functional engineering teams.

You Will:

Lead the technical strategy and systems of the Customer Success Technology engineering team.
Contribute to the architecture and technical roadmap of our software systems, balancing short-term goals with long-term scalability and maintainability.
Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter.
Collaborate with product managers, designers, and fellow engineers to understand requirements and translate them into scalable, high-quality software solutions.
Architect and implement solutions for complex, ambiguous problems encompassing frontend interfaces, backend systems, and agentic AI applications to deliver rich user experiences, optimized contact handling, and back-office automation.
Troubleshoot and debug issues, perform root cause analysis, and implement solutions to ensure the reliability and performance of our applications
Report directly to an Engineering Manager within the Customer Success Technology organization.

You Have:

Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience.
6+ years of experience in software engineering in a team environment
Experience as a lead, working on both the frontend, backend, and anything it takes and delight users both internally and externally
Experience leading other engineers on large features in collaboration with Product Management and other partners.
Exposure to DevOps practices and CI/CD pipelines
Hands-on experience leveraging modern AI development tools (such as Claude Code, GitHub Copilot, or Cursor) to accelerate development, debugging, and code optimization.
Experience or exposure to AI engineering applications is a nice to have!

Compensation Details. The starting base salary range for this position is $152,000 to $190,000 CAD. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

4 weeks' vacation
Health, dental, and vision + RRSP plan with company matching
Paid parental, medical, military and family care leave
Mental Health & Family Forming Benefits
Employee Stock Purchase Plan (ESPP)
Continuing education and travel benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. Under the Company's current hybrid-work expectations, employees in this position work onsite Tuesday through Thursday each week. Additional onsite attendance may be required based on business needs, and the Company may modify its hybrid-work expectations from time to time. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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More about this job

Responsibilities

Lead the technical strategy and architecture for the Customer Success Technology engineering team to enhance customer and agent experiences. Develop scalable software solutions, including frontend, backend, and agentic AI applications, while collaborating with cross-functional teams.

Requirements

Requires a bachelor's degree in Computer Science or related field and at least 6 years of software engineering experience. Candidates must have experience leading large features and working with both frontend and backend systems.

Skills

Software engineering
System architecture
Frontend development
Backend development
Agentic AI
DevOps
CI/CD pipelines
Technical strategy
Debugging
Root cause analysis
Scalability
Maintainability
GitHub Copilot
Claude Code
Cursor

Benefits

4 weeks' vacation
Health insurance
Dental insurance
Vision insurance
RRSP plan with company matching
Paid parental leave
Paid medical leave
Paid military leave
Paid family care leave
Mental health benefits
Family forming benefits
Employee stock purchase plan
Continuing education benefits
Travel benefits

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Success
Engineering
System Architecture
Frontend
Backend
Agentic AI
DevOps
CI/CD
Scalability
Maintainability
Technical Roadmap
Automation
Financial Services
Remitly
Claude Code
GitHub Copilot
Cursor
Product Management
User Experience
Debugging
Root Cause Analysis
Hybrid Work
Software Engineering
Technology

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