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Added 3 mins ago
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Project Manager - AJISS Performance Management
Thales
Ottawa, ON
- Full-time
Thales has a vacancy for a Project Manager (PM) who will be responsible and accountable for the delivery of the assigned project, its business rhythm and all associated governance aspects…
Added 3 mins ago
T
Senior IT Developer
TD
Toronto, ON
- Full-time
Ability to research application and service logs to troubleshoot application issues.
Added 3 mins ago
T
Scrum Master I
TD
Toronto, ON
- Full-time
…Family), supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of…
Added 3 mins ago
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Data Engineer Intern/Co-op (Winter 2027)
TD
Toronto, ON
- Full-time
…group, specifically working on TD’s big data platform (Data-as-a-service or DaaS). Job responsibilities for a Data Engineer Intern/Co-op may vary by area. They may include, but are not…
Added 3 mins ago
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Seller Experience Manager
RBGlobal
Burnaby, BC
- Full-time
This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross-functional…
Added 3 mins ago
HR
Beauty Advisor - La Mer
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Vancouver, BC
- Full-time
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Core Software Developer
Circle Cardiovascular Imaging
Calgary, AB
- Full-time
The Software Developer will report to the Software Development Manager.
Added 3 mins ago
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Manager - Supply Chain
MineSense
Vancouver, BC
- Full-time
The Manager, Supply Chain leads the planning, inventory, logistics, shipping and receiving activities that keep MineSense's manufacturing operations, field services, and customer…
Added 3 mins ago
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People & Culture (Hybrid)
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Vancouver, BC
- Full-time
Working closely with our Manager, People & Culture, with oversight from our VP, Marketing & People, you’ll play an important role in supporting our employees and maintaining a welcoming,…
Added 3 mins ago
CO
Manager of Operations Administration
City of St. Catharines
St. Catharines, ON
- Full-time
Provide customer service and documentation for public enquiries and complaints, relating to activities and services of the Operations division to support timely resolution.
Added 3 mins ago
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Department Manager, Hardgoods, Duncan Mall
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Duncan, BC
- Full-time
As a Department Sales Manager of Hardgoods, you have a passion for sports and live an active lifestyle.
Added 3 mins ago
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Department Manager, Clothing, Chinook Womens
Canadian Tire Corporation
Calgary, AB
- Full-time
As a Department Sales Manager of Clothing, you have a passion for sports and live an active lifestyle.
Added 3 mins ago
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Director, T&O Operational Risk Officer - Capital Markets & Commercial Banking
BMO
Toronto, ON · FCP
- Full-time
Added 3 mins ago
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Strategic Change Manager
BMO
AB · BC · Toronto, ON · BMOPLACE
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 3 mins ago
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Private Banking Officer
BMO
London, ON
- Full-time
…superior level of courteous, knowledgeable and professional service to all existing and potential clients displaying a comprehensive knowledge of products. Recognizes the appropriate time…
Added 3 mins ago
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Retail Store Manager and Assistant Store Manager
Best Buy Canada
Burnaby, BC · Richmond, BC · Robson, BC · Vancouver, BC · BC
- Full-time
Retail store manager (which we call store leader)
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Generalist, People & Culture - Canem Systems
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- Full-time
Canem Systems is a leading full-service electrical and mechanical contractor, offering comprehensive services across Canada. Our expertise spans design assistance, pre-construction,…
Added 3 mins ago
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Member Experience Supervisor
Movati
Ottawa, ON
- Full-time
Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share your experience and knowledge to assist the team…
Added 3 mins ago
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Levi's Sales Associate - Conestoga mall
Levi Strauss & Co.
Canada
- Part-time
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Added 15 mins ago
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Automotive service manager
POWER TOWING & RECOVERY LTD
Edmonton, AB
- From $45 CAD / hour
- Full-time
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Added 17 mins ago
MR
Shift manager - fast food restaurant
McDonalds Restaurant
Canmore, AB
- From $18.5 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 17 mins ago
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Shift manager - fast food restaurant
KFC
Québec, QC
- From $18.75 CAD / hour
- Full-time
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Added 18 mins ago
Manager, Underwriting - Programs & Operations - WSI
Wawanesa Insurance
Toronto, ON · North York - Toronto, ON (Hybr, ON
The Manager, Underwriting – Programs & Operations leads underwriting, portfolio management, reinsurance coordination and operations for the Programs division. The role ensures business…
Added 18 mins ago
Team Lead -Business Banking - Greater Ottawa
Scotiabank
Ottawa, ON
…coaches their team to do the same. The Team Lead is a direct manager, player coach and the centre of SB expertise for their assigned territory and has shared accountabilities with Branch…
Added 18 mins ago
JR
Private Events Manager - JOEY South Common
JOEY Restaurants
AB · Edmonton, Alberta
- Full-time
…a focus on private event coordination. As the Private Event Manager, you are skilled in sales-building, meeting quotas, cold calling, and booking events (though prior knowledge of event…

Remitly

Senior Software Development Engineer, Customer Success Engineering

Burnaby, BC, Canada

The starting base salary range for this position is $152,000 to $190,000 CAD. · Full-time

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Job details

Pay: The starting base salary range for this position is $152,000 to $190,000 CAD.
Job type: Full-time
Experience: 6+ years of experience in software engineering in a team environment
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money - we're here to move our global customers forward.
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career - we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role

The Customer Success Technologies Engineering team is dedicated to providing a seamless support experience for Remitly customers worldwide. We empower our global operations teams to ensure customers get the help they need, whenever they need it. As a member of this team, you will be directly responsible for enhancing both the customer and agent experience, ensuring frictionless access to support.

As a Senior Software Development Engineer, you will focus on driving innovation and expanding our new, next-generation Customer Success platform by architecting new workflows and launching entirely new, high-impact capabilities. You will build rich, intuitive user experiences that empower our agents and customers alike, while capitalizing on unique opportunities to integrate Agentic AI for inbound contact handling and back-office automation. This is a high-visibility role, perfect for someone passionate about making a significant impact, eager to take on ownership, and driven to learn. You will be responsible for workflows that immediately impact our core user experiences while working in tandem with world-class Product and cross-functional engineering teams.

You Will:

Lead the technical strategy and systems of the Customer Success Technology engineering team.
Contribute to the architecture and technical roadmap of our software systems, balancing short-term goals with long-term scalability and maintainability.
Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter.
Collaborate with product managers, designers, and fellow engineers to understand requirements and translate them into scalable, high-quality software solutions.
Architect and implement solutions for complex, ambiguous problems encompassing frontend interfaces, backend systems, and agentic AI applications to deliver rich user experiences, optimized contact handling, and back-office automation.
Troubleshoot and debug issues, perform root cause analysis, and implement solutions to ensure the reliability and performance of our applications
Report directly to an Engineering Manager within the Customer Success Technology organization.

You Have:

Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience.
6+ years of experience in software engineering in a team environment
Experience as a lead, working on both the frontend, backend, and anything it takes and delight users both internally and externally
Experience leading other engineers on large features in collaboration with Product Management and other partners.
Exposure to DevOps practices and CI/CD pipelines
Hands-on experience leveraging modern AI development tools (such as Claude Code, GitHub Copilot, or Cursor) to accelerate development, debugging, and code optimization.
Experience or exposure to AI engineering applications is a nice to have!

Compensation Details. The starting base salary range for this position is $152,000 to $190,000 CAD. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

4 weeks' vacation
Health, dental, and vision + RRSP plan with company matching
Paid parental, medical, military and family care leave
Mental Health & Family Forming Benefits
Employee Stock Purchase Plan (ESPP)
Continuing education and travel benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. Under the Company's current hybrid-work expectations, employees in this position work onsite Tuesday through Thursday each week. Additional onsite attendance may be required based on business needs, and the Company may modify its hybrid-work expectations from time to time. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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More about this job

Responsibilities

Lead the technical strategy and architecture for the Customer Success Technology engineering team to enhance customer and agent experiences. Develop scalable software solutions, including frontend, backend, and agentic AI applications, while collaborating with cross-functional teams.

Requirements

Requires a bachelor's degree in Computer Science or related field and at least 6 years of software engineering experience. Candidates must have experience leading large features and working with both frontend and backend systems.

Skills

Software engineering
System architecture
Frontend development
Backend development
Agentic AI
DevOps
CI/CD pipelines
Technical strategy
Debugging
Root cause analysis
Scalability
Maintainability
GitHub Copilot
Claude Code
Cursor

Benefits

4 weeks' vacation
Health insurance
Dental insurance
Vision insurance
RRSP plan with company matching
Paid parental leave
Paid medical leave
Paid military leave
Paid family care leave
Mental health benefits
Family forming benefits
Employee stock purchase plan
Continuing education benefits
Travel benefits

Visa sponsorship

Not detected in the job text

Keywords

Software Development Engineer
Customer Success
Engineering
System Architecture
Frontend
Backend
Agentic AI
DevOps
CI/CD
Scalability
Maintainability
Technical Roadmap
Automation
Financial Services
Remitly
Claude Code
GitHub Copilot
Cursor
Product Management
User Experience
Debugging
Root Cause Analysis
Hybrid Work
Software Engineering
Technology

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