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Rennaï

Operations Advisors

Mont-Royal, QC, H4P 2N2, Canada

Part-time

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Job details

Job type: Part-time
Posting language: English
Posted: Nov 3, 2026

Original job description

OPERATIONS ADVISOR

RETAIL

Discover Rennaï, the beauty and modern self-care destination of the future.

At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery.

Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

POSITION OVERVIEW

We are seeking talented and meticulous Operations Advisors entrusted with advancing the success of our business through exceptional customer service.

The successful candidates will ensure all shipments are well received, labeled, and merchandised, and play a critical role in creating a smooth and efficient customer experience by maintaining a well-organized and clean store environment.

Reporting to the Operations Manager, the Operations Advisor will be trained and will provide exceptional service to our valued clientele, helping them discover and embrace their individual beauty.

This position includes a comprehensive benefits package.

RESPONSIBILITIES

Customer Experience

Greet customers with warmth and empathy, and aid with their inquiries, addressing concerns, resolving complaints, and escalating issues when necessary, in order to ensure a positive and consistent shopping experience.
Assist customers with product selection, offer recommendations, and process sales transactions while providing up-to-date information on product features, promotions, and pricing.

Inventory Management

Receive, inspect, and process incoming merchandise shipments.
Unpack and organize products and ensure they are properly labeled and priced, according to company guidelines.

Perform regular inventory counts as well as monitor stock levels, reconciling discrepancies with the store’s inventory management system, and communicating with the store manager or purchasing department to reorder merchandise.

Store Operations

Restock and arrange merchandise (products, tools, and hygiene), inventory control, cleanliness/organization, and product allocation to ensure adequate stock levels and visual presentation at all times.
Monitor and report any maintenance or safety issues to the appropriate personnel.
Operate cash registers and handle financial transactions accurately, including cash, credit cards, and other forms of payment, as needed.
Follow opening and closing procedures, including cash reconciliation, and securing the store premises.

Team Collaboration

Collaborate and communicate effectively with team members by sharing information, feedback, and ideas, to foster trust and accountability and achieve store goals and objectives.
Support team members by assisting in training new employees on store operations, policies, and procedures, and helping during busy periods or when assistance is required.

Adherence to Policies

Adhere to company policies and procedures, including but not limited to, those related to safety, security, and cash handling.
Comply with applicable laws and regulations, such as those related to customer privacy and product handling.
Stay updated on product knowledge and industry trends through training sessions and informational materials.

THE FIRST SIX MONTHS

Months 1 – 6

Training, merchandising, and overall store opening, and operations.

SKILLS AND EXPERIENCE YOU WILL NEED

High school diploma and/or entry-level retail experience.
Excellent interpersonal and communication skills; ideally bilingual in French and English.
Professional appearance and demeanor.
Solid organizational and multitasking abilities.
Attention to detail and accuracy in handling inventory and transactions.
Basic math skills for cash handling and inventory calculations.
Ability to work in a fast-paced environment.
Ability to lift up to 20 kg.
Flexibility to work early mornings, late evenings, weekends, holidays, and overnight shifts.

BONUS POINTS IF YOU

Have previous experience in a retail or customer service environment.
Have in-depth knowledge of the luxury beauty market, including emerging trends and customer preferences.
Are a self-care and wellness ambassador.

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our customers’ lives.

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More about this job

Responsibilities

The Operations Advisor is responsible for managing inventory, including receiving and merchandising shipments, while maintaining a clean and organized store environment. They also provide exceptional customer service by assisting with product selection, processing transactions, and addressing customer inquiries.

Requirements

Candidates should have a high school diploma or entry-level retail experience, along with strong organizational and communication skills. The role requires the ability to lift up to 20 kg and flexibility to work various shifts including weekends and holidays.

Skills

Customer service
Inventory management
Merchandising
Cash handling
Communication
Interpersonal skills
Multitasking
Attention to detail
Product knowledge
Sales transactions
Organization
Problem solving
Team collaboration
Safety compliance
Math skills

Visa sponsorship

Not detected in the job text

Keywords

Retail
Operations
Inventory Management
Customer Experience
Merchandising
Cash Handling
Beauty Industry
Wellness
Self-care
Stock Control
Point of Sale
Visual Presentation
Safety Procedures
Teamwork
Product Knowledge

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