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Added 36 mins ago
Senior Interaction Designer [AQ-19190]
Aquent
Toronto, ON
Contract
…impactful digital experiences that resonate deeply. You will lead design initiatives from strategy to execution, ensuring every interaction is intuitive, inclusive, and highly effective,…
Added 36 mins ago
Interaction/Visual Designer - Expert [AQ-19214]
Aquent
Toronto, ON
$60 to $63 CAD / hour
Contract
…contributions will span several key areas, allowing you to lead, innovate, and collaborate across teams, directly shaping user…
Added 36 mins ago
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Senior / Principal Geotechnical Engineer
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Senior Program Manager
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Technical Sales Intern- Mississauga
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Added 3 hours ago
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Director - AI, Automation, & Digital Experience
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Added 4 hours ago
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Rennaï

Operations Supervisor

Mont-Royal, QC, H4P 2N2, Canada

Job type: Full-time
Experience: 5+ years of experience in operations management, logistics, or a related field.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Discover Rennaï, the beauty and modern self-care destination of the future.

At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery.

Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

POSITION OVERVIEW

We are seeking a highly motivated and experienced Operations Supervisor to lead a team of advisors and operations specialists in ensuring the seamless execution of shipping, receiving, e-commerce fulfillment, and backroom operations. This role is critical to maintaining inventory accuracy, operational efficiency, and a smooth client experience.

The successful candidate will possess strong inventory management and organizational skills and will play a key role in streamlining processes, maintaining inventory accuracy, and contributing to the overall success of the team and client experience.

Reporting to the Senior Director, Sales & Operations, the Operations Supervisor will lead a team of dedicated employees. This position includes a comprehensive benefits package.

RESPONSIBILITIES

Leadership & Team Management

Supervise warehouse associates and backroom staff, providing guidance, support, and performance feedback while fostering a culture of accountability, empathy, and self-awareness.
Develop and implement efficient workflows, training employees on inventory management and logistics best practices.
Promote collaboration and a positive working environment between retail and back-of-house teams to optimize product availability.

Shipping, Receiving & Logistics Management

Manage all shipping activities, including the receiving, verification, and processing of incoming and outgoing merchandise.
Oversee inbound shipments, ensuring accurate documentation and timely processing while adhering to safety guidelines and regulatory requirements.
Manage relationships with vendors and logistics partners to optimize shipping processes, improve delivery timelines, and reduce costs.
Monitor and track shipments while maintaining clear communication with internal stakeholders and clients regarding order status.
Implement efficient receiving and distribution processes to ensure inventory is available when needed.
Manage returns, damaged goods, and inventory transfers in accordance with store policies.

Inventory Management & Control

Oversee stock replenishment (products, tools, and hygiene supplies), inventory control, cleanliness/organization, and product allocation to ensure optimal inventory levels and visual presentation at all times.
Conduct regular inventory audits and cycle counts to maintain accurate inventory records and minimize discrepancies.
Utilize inventory management systems to track stock movements and improve inventory accuracy.

Process Improvement & Reporting

Provide feedback on operational processes, collaborate with business partners, and drive continuous improvement initiatives to enhance efficiency and accuracy.
Monitor key performance indicators (KPIs) related to shipping and inventory management, analyze data, and implement corrective actions when necessary.
Streamline workflows and improve space utilization.
Analyze sales trends and inventory data to improve efficiency and reduce losses.
Generate regular reports on inventory levels, fulfillment rates, and operational effectiveness.
Work closely with store management to align back-of-house operations with overall business objectives.

Warehouse & Back-of-House Operations

Ensure the warehouse/backroom is organized, clean, and operating efficiently.
Implement best practices for inventory storage, labeling, and retrieval to enhance workflow efficiency.
Ensure compliance with safety regulations and store operational guidelines.
Maintain warehouse equipment and ensure staff are properly trained in its use.

Operational Management, Compliance & Team Support

Ensure the effective execution of tester and RTV (Return to Vendor) processes across all brands, making sure activities are completed monthly and within allocated budgets.
Monitor and analyze Trouble Logs and Financial Logs in collaboration with Buying and Finance teams to ensure optimal product availability on the sales floor at all times.
Work closely with the Front of House (FOH) team to ensure continuous merchandise replenishment and sufficient inventory levels to meet client demand.
Support and oversee logistics and e-commerce operations, ensuring daily order fulfillment and maintaining a 100% order completion rate within established timelines.
Prepare and manage team schedules to ensure optimal resource planning and operational support.
Mentor, support, and coach team members by identifying the tools, resources, and training needed for their success and professional development.
Ensure weekly Cycle Counts are completed and compliant to maintain a high level of inventory accuracy.
Plan, coordinate, and support full-store physical inventories twice annually in collaboration with FOH teams.
Ensure compliance with client return processes, including daily management of return bins and adherence to established procedures.
Train and onboard new employees on all Back of House (BOH) operational processes and procedures.
Ensure compliance with company operational policies and procedures while promoting a culture of continuous improvement.

SKILLS & EXPERIENCE REQUIRED

High school diploma or equivalent.
5+ years of experience in operations management, logistics, or a related field.
Strong leadership skills with proven experience managing teams.
Excellent organizational and time-management skills, with the ability to prioritize effectively.
Strong understanding of inventory management principles, inventory control, and shipping/receiving processes.
Proficiency with inventory management software, the Microsoft Office Suite, and other relevant technologies.
Ability to analyze data, identify trends, and make data-driven decisions.
Exceptional communication and interpersonal skills with the ability to collaborate across functions and with external partners.
Strong attention to detail and commitment to accuracy and quality.
Professional appearance and demeanor.

BONUS POINTS IF YOU HAVE

Degree or certification in Operations Management, Logistics, or a related field.
Experience with e-commerce platforms and order management systems.
Bilingual in French and English.
Strong knowledge of the luxury beauty market, including emerging trends and client preferences.
Passionate advocate for self-care and wellness.

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our clients’ lives.

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More about this job

Responsibilities

Lead back-of-house staff and oversee shipping, receiving, e-commerce fulfillment, inventory control, and warehouse operations. Improve workflows, monitor operational performance, ensure compliance and accurate inventory, and coordinate with store teams and business partners to support product availability and client experience.

Requirements

Requires a high school diploma or equivalent and at least five years of experience in operations management, logistics, or a related field. Candidates should have team leadership experience, strong inventory and shipping/receiving knowledge, proficiency with inventory software and Microsoft Office, and excellent organizational, analytical, communication, and attention-to-detail skills.

Skills

Team Leadership
Inventory Management
Inventory Control
Shipping And Receiving
Logistics Management
E-Commerce Fulfillment
Workflow Optimization
Data Analysis
KPI Monitoring
Vendor Management
Scheduling
Microsoft Office
Inventory Management Software
Communication
Training And Coaching
Safety Compliance

Visa sponsorship

Not detected in the job text

Keywords

Inventory Management
Inventory Control
Shipping
Receiving
Logistics
E-Commerce Fulfillment
Order Management Systems
Inventory Management Software
Microsoft Office Suite
Cycle Counts
Physical Inventory
Stock Replenishment
Product Allocation
Returns Management
Return To Vendor
Trouble Logs
Financial Logs
Key Performance Indicators
Data Analysis
Workflow Optimization
Space Utilization
Vendor Management
Warehouse Operations
Back-Of-House Operations
Safety Compliance
Team Scheduling
Employee Training
Luxury Beauty
Wellness

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