Supervisor, Events & Visual Presentation (Maternity Leave Replacement)

About Rennaï

Discover Rennaï, the beauty and modern self-care destination of the future.

At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery.

Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

POSITION OVERVIEW

The Supervisor, Events & Visual Presentation plays a critical role in bringing Rennaï’s brand to life on the floor every day. Responsible for coordinating and executing in-store events, services, and visual presentation, this role ensures that every initiative designed by the Store Resource Team is flawlessly implemented in-store.

Reporting to the Senior Director, Sales & Operations, this role is the bridge between planning and execution, ensuring the sales and service teams have the tools, materials, and environment they need to drive results. They also play a hands-on role in day-of-event execution, service experience support, and maintaining the overall visual and experiential standards of the store.

This position includes a comprehensive benefits package.

RESPONSIBILITIES

Event, Marketing & Service Coordination

• Coordinate and execute all in-store marketing events, brand-led activations, social media events, and experiential retail programs in collaboration with the Store Resource Team, Brand Partners, Marketing Team, and Store Leadership Team.
• Support and execute omni-channel activations designed to drive traffic, client engagement, conversion, and brand awareness.
• Lead the planning, coordination, and execution of 360° activation strategies, ensuring alignment between marketing, merchandising, store operations, services, and brand objectives.
• Build and maintain strong partnerships with vendors and brand representatives, including negotiating activation support, event participation, sampling opportunities, and promotional programs.
• Collaborate with Carbon Leo and other external partners to support store activations, events, and marketing initiatives.
• Coordinate all Out-of-Store (OOS) and mall-wide activations, ensuring seamless execution and alignment with brand standards.
• Partner closely with Front-of-House leadership teams to support all in-store events, services, client experience initiatives, and brand activations.
• Participate in weekly cross-functional meetings with Operations, Merchandising, Marketing, and Store Leadership teams to align priorities and execution plans.

Retreat Experience Management

• Oversee and coordinate all activation and utilization of the Retreat space to maximize client engagement and business opportunities.
• Manage the operational and experiential standards of the Retreat Bar in partnership with the two Baristas.
• Develop strategies to increase Retreat utilization, event participation, service bookings, and client conversion.
• Coordinate all Retreat-related events, services, and brand experiences to ensure operational readiness and exceptional execution.
• Ensure all supplies, inventory, equipment, and presentation standards within the Retreat space are maintained and replenished.

Visual Merchandising Execution

• Oversee daily, seasonal, and promotional visual merchandising standards across the entire store.
• Ensure all brand merchandising standards, displays, campaigns, and planograms are current and accurately executed.
• Coordinate all product launches, brand updates, assortment changes, product removals, and display modifications.
• Ensure all visual merchandising displays, fixtures, testers, and graphics remain clean, maintained, and optimized to drive sales.
• Regularly review product placement strategies and update merchandising based on sales performance, client flow, and sell-through opportunities.
• Partner with Merchandising and Front-of-House teams to ensure displays maximize both client experience and commercial results.
• Execute visual directives from the Store Resource Team while adapting to store-specific opportunities and requirements.
• Coordinate repairs, maintenance requests, fixture updates, and visual presentation issues with Facilities and Loss Prevention teams as required.

Day-of Event Execution & Troubleshooting

• Act as the lead on event, activation, and service days, coordinating set-up, execution, and troubleshooting of on-site issues.
• Ensure service providers, vendors, influencers, social media partners, staff, and brand partners are properly briefed, equipped, and supported.
• Support Front-of-House teams in delivering a seamless luxury client experience during all events and activations.
• Monitor event performance and client engagement throughout activations, making adjustments as required to maximize results.

Product Placement & Commercial Optimization

• Own and manage the impulse merchandising program at cash wrap locations.
• Analyze sell-through results and identify opportunities for assortment changes, new product introductions, and improved placement strategies.
• Maintain and update all tracking files related to impulse sales, product performance, and merchandising opportunities.
• Recommend and implement product placement adjustments to maximize visibility, conversion, and sales productivity.

Tester, Sampling & Brand Support Management

• Partner with Operations to support daily tester management needs while ensuring compliance with approved tester budgets.
• Coordinate tester requirements for new brand launches, visual updates, seasonal campaigns, and promotional activations.
• Manage and maintain the Gift-With-Purchase (GWP) and Sampling Programs, including inventory monitoring, replenishment, forecasting, and execution.
• Ensure sampling inventory remains accurate and available to support brand objectives, promotional initiatives, and client acquisition strategies.
• Collaborate with Brand Partners to secure additional tester support, sampling opportunities, and promotional assets.

Collaboration & Client Experience

• Collaborate with Front-of-House Managers to support client experience strategies and service excellence initiatives.
• Support the implementation, maintenance, and continuous improvement of client experience SOPs.
• Partner with Operations, Merchandising, Marketing, Facilities, and Loss Prevention teams to ensure seamless execution of business priorities.
• Provide ongoing feedback and recommendations to leadership regarding operational efficiencies, event effectiveness, visual standards, and client engagement opportunities.

Post-Event Reporting & Business Performance

• Collect, analyze, and report on event and activation KPIs, including traffic, profile capture, service bookings, sales performance, conversion, client acquisition, and ROI.
• Monitor performance of marketing activations, sampling programs, GWPs, and Retreat utilization initiatives.
• Provide detailed feedback and recommendations to the Store Resource Team and Leadership Team regarding future activations and optimization opportunities.
• Maintain accurate inventories of event materials, supplies, samples, visual merchandising assets, promotional collateral, and service tools, ensuring timely replenishment when required.

SKILLS AND EXPERIENCE YOU WILL NEED

• Proven experience in visual merchandising, in-store event execution, preferably in the luxury, beauty, or retail industry.
• Solid sense of visual aesthetics, with the ability to translate brand guidelines into impactful in-store presentations and experiences.
• Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills to effectively handle relationships and collaborate with cross-functional teams, store associates, and vendors.
• Flexibility to work evenings, weekends, and holidays as required.

BONUS POINTS IF YOU

• Have a degree in visual merchandising, fashion, design, or a related field.
• Are a confident leader with experience supervising small teams or coordinating cross-functional collaboration.
• Have in-depth knowledge of the luxury beauty market, including emerging trends and client preferences.

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our clients’ lives.