Visual & Events Advisor

About Rennaï

Rennaï is a fast‑growing retail beauty and modern self‑care brand on a mission to make 360° self‑care simple, inspiring, and accessible. Our retail ecosystem combines curated global beauty products with personalized wellness services that nurture the mind, body, and soul.

POSITION OVERVIEW

We are seeking an experienced and engaging candidate who will deliver a warm, elevated, and memorable in‑store experience through exceptional beverage service and proactive client engagement but also with a creative eye, entrusted with overseeing the execution of captivating visual displays to create a unique and inspiring shopping experience for our customers. The successful candidate will have an artistic vision, attention to detail and a deep understanding of our brand image to effectively execute and maintain exceptional visual merchandising standards and event setups.

Reporting to the Events and Visual Presentation Supervisor, the advisor plays a key role in positioning the bar as a dynamic and experiential touchpoint within the store. Beyond executing daily operations, this role focuses on building genuine connections with clients, confidently initiating interactions, supporting activations, and contributing to the overall energy and visibility of the space.

This is a part‑time position, including mandatory weekend availability.

RESPONSIBILITIES

• Craft and serve a wide variety of coffee and tea beverages, including espressos, cappuccinos, lattes, and specialty drinks, following standard recipes and presentation guidelines.
• Ensure consistent quality in beverage preparation, taste, and appearance, maintaining the highest standards of luxury and excellence.
• Provide exceptional client service by greeting and engaging clients in a friendly and professional manner, actively listening to their needs, assisting them in their beverage selections, and addressing any inquiries or concerns.
• Support daily service operations by offering clients beverages appropriate to their service experience, in collaboration with the Front of House (FOH) team.
• Coordinate and execute beverage service for events and activations held within the Retreat, ensuring an elevated guest experience.

• Support the Events & Visual Presentation team with the setup, execution, maintenance, and teardown of visual displays, activations, brand events, masterclasses, and client experiences as needed.

• Assist with the setup, maintenance, and teardown of in-store events, brand activations, masterclasses, and client experiences.
• Help prepare event materials, signage, samples, gift-with-purchase items, and hospitality elements to ensure event readiness.
• Maintain the organization and cleanliness of visual merchandising and event-related materials, including props, display elements, event supplies, and collateral.
• Support the implementation of visual merchandising updates, seasonal presentations, promotional displays, and campaign launches under the direction of the Events & Visual Presentation Supervisor.
• Conduct regular walkthroughs of the store to identify opportunities related to presentation standards, cleanliness, product displays, signage, and overall guest experience, escalating observations as appropriate.
• Assist in creating engaging client moments and activations that encourage product discovery and enhance the in-store experience.
• Support external events and community activations as required, assisting with logistics, setup, hospitality, and guest experience.
• Ensure all guest-facing areas remain visually appealing, organized, and aligned with Rennaï's luxury presentation standards.
• Maintain the cleanliness, organization, and presentation of the bar and Retreat areas at all times, ensuring a luxury environment for clients.
• Monitor inventory levels and maintain adequate stock of beverages, bar supplies, consumables, and event-related materials; place orders as required.
• Maintain a clean and organized coffee bar area, including brewing equipment, utensils, and service areas, adhering to sanitation and hygiene standards.
• Keep track of inventory and supplies, ensuring the availability of necessary ingredients, coffee beans, and other beverage-related items.
• Operate and maintain coffee brewing equipment, espresso machines, and other beverage equipment, troubleshooting minor issues and reporting major malfunctions through the appropriate channels.
• Stay updated on current coffee and tea trends, including new brewing techniques, flavor profiles, and industry developments, to enhance client experience and provide knowledgeable recommendations.
• Take a hands-on and creative approach to maintaining and enhancing the visual appeal of the bar, contributing to a space that feels inviting, elevated, and engaging.
• Support in-store activations and events by delivering an engaging and elevated bar experience, contributing to brand storytelling and guest interaction.
• Collaborate with store staff to create promotions and offerings that integrate coffee and beverage services with beauty products, enhancing the overall client experience.
• Handle cash transactions accurately and efficiently, using the point-of-sale system and following cash-handling procedures.
• During quieter periods, provide support across the store floor to ensure a seamless client experience.
• Uphold a professional and polished appearance, adhering to the store’s dress code and grooming guidelines.

SKILLS AND EXPERIENCE YOU WILL NEED

• Previous experience as a barista, or within a hospitality/bar environment, with sufficient beverage knowledge to prepare drinks confidently.
• Knowledge of coffee brewing techniques, including espresso preparation, milk steaming, latte art, and various brewing methods.
• Excellent client service and communication skills, with the ability to engage and connect with clients in a personalized manner.
• Strong organizational skills with the ability to support events, manage inventory, and maintain operational excellence.
• Interest in visual presentation, experiential retail, events, or hospitality.
• Ability to follow visual merchandising direction and execute presentation standards with attention to detail.
• Comfortable supporting event setup, guest experiences, and activation logistics in a fast-paced retail environment.
• Outstanding attention to detail and commitment to delivering consistently high-quality beverages and experiences.
• Ability to multitask and work efficiently in a fast-paced environment while maintaining a calm and composed demeanor.
• Familiarity with point-of-sale systems and cash-handling procedures.
• Basic knowledge of hygiene and safety standards related to food and beverage preparation.
• Professional appearance and demeanor.
• Ability to collaborate effectively with Front of House, Visual Merchandising, and Retail teams.
• Flexibility to work evenings, weekends, holidays, and special events as required.

BONUS POINTS IF YOU

• Have experience in a luxury retail environment or an upscale hospitality setting.
• Are a self-care and wellness ambassador.

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our clients’ lives.