Reservations Sales Agent | Luxury Villa Rentals

About you:

You're an ambitious, organized, customer focused individual with a passion for luxury travel, interested in developing your sales career. You're eager to be a part of a young and dynamic team in one of the hottest segments in the travel industry. You have sales and travel destination knowledge, and are motivated by qualifying customer needs into recommendations that will provide them with a magnificent vacation experience.

What you'll do:

Rental Escapes is one of the biggest Villa Wholesalers in the world, and your job will be to rent our luxury properties to high net worth travellers around the world. You'll pair product knowledge with superior customer service skills to deliver VIP service to all of our guests. In doing so, you will optimize the customer experience and encourage repeat purchase behaviour. You will be asked to manage existing customer relationships and/or direct inquiries. You will interact with customers over the phone and through email.

Key responsibilities:

• Interface with clients and suppliers from the client’s initial contact with Rental Escapes through to the time of villa reservation (booking). This includes finding an appropriate villa, responding to client questions, preparing the initial contract, collecting payment, and following up with the client post-travel.
• Provide sound knowledge of our villas and destinations to customers. Qualify customer needs and provide solutions.
• Meet and/or exceed key sales performance indicators.
• Provide an exceptionally high level of customer service.
• Develop relationships with new and existing customers and travel partners. Follow-up on a timely basis regarding inquiries, sale and satisfaction levels.

Desired Skills and Experience

What you'll need to know/have/be:

• Passionate and well versed in travelling. Travel destination knowledge is preferred.
• Experienced agents will bring 2+ years of travel industry specific sales experience and destination knowledge.
• B to C (business to customer) inbound lead qualification and sales.
• Proven solution selling skills, with the natural ability to overcome objections. An overriding sense of urgency and a competitive spirit towards achievement of targets.
• Proven organizational skills which are reflected in effective prioritizing, multitasking, follow-up, and ultimate delivery upon commitments.
• Ability to function in a predominantly English speaking environment; therefore, excellent oral and written communication skills in English are required.
• Sound computer proficiency and strength with MS office tools required.
• Professional demeanor, maturity, and natural business acumen with exceptionally high level of customer service.
• Excellent interpersonal and communication skills. Adept at asking questions and actively listening.
• University degree in Business Administration or related field preferred; Travel related diploma considered an asset.

Job Types: Full-time, Permanent

Pay: $40,000.00-$250,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Education:

• Bachelor's Degree (preferred)

Experience:

• sales: 1 year (preferred)

Work Location: Hybrid remote in Montréal, QC