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Rentokil Initial

Support Services Administrator

Concord, ON, Canada

$45,000 to $45,700 CAD / year · Full-time

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Job details

Pay: $45,000 to $45,700 CAD / year
Job type: Full-time
Apply by: Apr 18, 2027
Posting language: English
Posted: Oct 20, 2026

Original job description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified technicians use innovative technologies to protect millions of homes and businesses throughout Canada. This role supports our commercial and residential customers while providing World Class customer service.

Role Designation: Hybrid (3 days/week)

Location: 99 Locke Street, Unit #1, Concord ON L4K 0J2

Salary: $45,700 annually

Job Responsibilities

Various portal management, including receiving and closing work orders and dispatching as appropriate
Supporting Sales Team on RFPs (Requests for Proposals)
Pest Pac (internal system) management, including scheduling, creating accounts and managing recurring set-ups
Re-scheduling any services that may not have been completed
Creating consolidated invoice set ups
Organizing and storing all associated contract files in one consolidated client folder
Creating consolidated invoice set ups as per Province
Reviewing all completed orders in branches and sending invoices to respective contacts for payment
Following-up with Operations Mangers to gather any missing service reports
Responding to any invoicing corrections, disputes or inquiries
Other duties as may be assigned from time to time
Assist with A/R for the National accounts

Requirements

Undergraduate degree or College diploma from any related field
Excellent interpersonal and customer relations skills
Demonstrated strength in verbal and written communications
Strong attention to detail
Previous experience working with RFPs (Requests for Proposals) preferred, but not mandatory
Ability to multi-task effectively
Strong team player with a positive attitude

Benefits

Why Choose Rentokil-Terminix?

A Career With Rentokil-Terminix Is Exactly That - a Professional Trajectory Filled With Opportunity. We Pride Ourselves On Being a World Class Team That Rewards High Performance. We Offer Competitive Pay On a Bi-weekly Pay Schedule And Many Of Our Roles Offer Incentives Based On Performance And Providing Exceptional Customer Experience. You Will Receive Some Great Benefits (if Eligible) During Your Tenure With Us:

You are paid during your training!
Great benefits - Medical, Dental, and Vision
Employer-matched RRSP program up to 3.5% of your base salary per year
Paid sick and vacation days
Short and long-term disability
Life Insurance
Ability to make commission bonus's (after 3-month probation)!
Competitive compensation

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

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More about this job

Responsibilities

Manage customer portals and work orders, schedule and reschedule services, maintain accounts and contract files, and support the Sales Team with RFPs. Review completed orders, coordinate missing service reports with Operations, handle invoice inquiries and corrections, and assist with accounts receivable for national accounts.

Requirements

A related undergraduate degree or college diploma is required, along with strong interpersonal, customer relations, and verbal and written communication skills. Candidates should have strong attention to detail, be able to multitask and work well in a team; prior RFP experience is preferred but not mandatory.

Skills

Customer Service
Customer Relations
Verbal Communication
Written Communication
Attention To Detail
RFP Support
Portal Management
Work Order Management
Scheduling
Account Management
Invoice Setup
Invoice Review
Accounts Receivable
File Organization
Multitasking
Teamwork

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employer-Matched RRSP
Paid Sick Days
Paid Vacation Days
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Commission Bonuses
Paid Training

Visa sponsorship

Not detected in the job text

Keywords

Pest Control
Customer Service
Commercial Customers
Residential Customers
Portal Management
Work Orders
Dispatching
RFPs
Requests For Proposals
Pest Pac
Scheduling
Account Setup
Recurring Services
Consolidated Invoices
Contract Files
Service Reports
Invoice Disputes
Accounts Receivable
National Accounts
Sales Support
Operations Coordination
Property Management

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