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Rentokil Initial

Support Services Administrator

  • Concord, ON, Canada

$45,000 to $45,700 CAD / year · Full-time

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Job details

Pay
$45,000 to $45,700 CAD / year
Job type
Full-time
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Posting language
English
Posted

Original job description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified technicians use innovative technologies to protect millions of homes and businesses throughout Canada. This role supports our commercial and residential customers while providing World Class customer service.

Role Designation: Hybrid (3 days/week)

Location: 99 Locke Street, Unit #1, Concord ON L4K 0J2

Salary: $45,700 annually

Job Responsibilities

  • Various portal management, including receiving and closing work orders and dispatching as appropriate
  • Supporting Sales Team on RFPs (Requests for Proposals)
  • Pest Pac (internal system) management, including scheduling, creating accounts and managing recurring set-ups
  • Re-scheduling any services that may not have been completed
  • Creating consolidated invoice set ups
  • Organizing and storing all associated contract files in one consolidated client folder
  • Creating consolidated invoice set ups as per Province
  • Reviewing all completed orders in branches and sending invoices to respective contacts for payment
  • Following-up with Operations Mangers to gather any missing service reports
  • Responding to any invoicing corrections, disputes or inquiries
  • Other duties as may be assigned from time to time
  • Assist with A/R for the National accounts

Requirements

  • Undergraduate degree or College diploma from any related field
  • Excellent interpersonal and customer relations skills
  • Demonstrated strength in verbal and written communications
  • Strong attention to detail
  • Previous experience working with RFPs (Requests for Proposals) preferred, but not mandatory
  • Ability to multi-task effectively
  • Strong team player with a positive attitude

Benefits

Why Choose Rentokil-Terminix?

A Career With Rentokil-Terminix Is Exactly That - a Professional Trajectory Filled With Opportunity. We Pride Ourselves On Being a World Class Team That Rewards High Performance. We Offer Competitive Pay On a Bi-weekly Pay Schedule And Many Of Our Roles Offer Incentives Based On Performance And Providing Exceptional Customer Experience. You Will Receive Some Great Benefits (if Eligible) During Your Tenure With Us:

  • You are paid during your training!
  • Great benefits - Medical, Dental, and Vision
  • Employer-matched RRSP program up to 3.5% of your base salary per year
  • Paid sick and vacation days
  • Short and long-term disability
  • Life Insurance
  • Ability to make commission bonus's (after 3-month probation)!
  • Competitive compensation

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
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More about this job

Responsibilities

Manage customer portals and work orders, schedule and reschedule services, maintain accounts and contract files, and support the Sales Team with RFPs. Review completed orders, coordinate missing service reports with Operations, handle invoice inquiries and corrections, and assist with accounts receivable for national accounts.

Requirements

A related undergraduate degree or college diploma is required, along with strong interpersonal, customer relations, and verbal and written communication skills. Candidates should have strong attention to detail, be able to multitask and work well in a team; prior RFP experience is preferred but not mandatory.

Skills

  • Customer Service
  • Customer Relations
  • Verbal Communication
  • Written Communication
  • Attention To Detail
  • RFP Support
  • Portal Management
  • Work Order Management
  • Scheduling
  • Account Management
  • Invoice Setup
  • Invoice Review
  • Accounts Receivable
  • File Organization
  • Multitasking
  • Teamwork

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Employer-Matched RRSP
  • Paid Sick Days
  • Paid Vacation Days
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Life Insurance
  • Commission Bonuses
  • Paid Training

Visa sponsorship

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Categories

  • Administrative
  • Customer Service & Support
  • Finance & Accounting
  • Environmental & Sustainability
  • Sales

Keywords

  • Pest Control
  • Customer Service
  • Commercial Customers
  • Residential Customers
  • Portal Management
  • Work Orders
  • Dispatching
  • RFPs
  • Requests For Proposals
  • Pest Pac
  • Scheduling
  • Account Setup
  • Recurring Services
  • Consolidated Invoices
  • Contract Files
  • Service Reports
  • Invoice Disputes
  • Accounts Receivable
  • National Accounts
  • Sales Support
  • Operations Coordination
  • Property Management

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