Executive Assistant and Business Operations Manager

Compensation is competitive and commensurate with experience. We offer a comprehensive benefits package and opportunities for professional growth and development.

At Resolve Sleep Health, we believe that better sleep leads to a better life - and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.

We are currently seeking an Executive Assistant and Business Operations Manager to join our team, based in Oakville, Ontario.

Reports to: CEO

Position Summary

The Executive Assistant and Business Operations Manager provides high-level, confidential administrative and organizational support to our CEO and executives. This position acts as a trusted partner to leadership, helping to manage competing priorities, calendars, meetings, communications, information flow, and follow-up activities.

This position is a full-time in office role, 5 days per week at the Resolve office in Oakville, Ontario.

The successful candidate will demonstrate exceptional judgment, discretion, organization, professionalism, and the ability to anticipate the needs of executives in a fast-paced environment. This role requires someone who can work independently, manage sensitive information, and ensure leadership priorities are effectively coordinated and executed.

Key Responsibilities

Executive & Leadership Support

• Provide direct administrative support to the CEO and Executive team as assigned.
• Maintain an understanding of leadership priorities and proactively identify upcoming deadlines, conflicts, and requirements.
• Anticipate executive needs and take action before issues arise.
• Coordinate multiple priorities and deadlines with minimal supervision.
• Manage and lead organization of complex calendars, including scheduling, rescheduling, prioritizing, and coordinating competing commitments.
• Coordinate internal and external meetings, including agendas, meeting materials, technology, logistics, and follow-up.
• Coordinate travel arrangements, accommodations, itineraries, and related logistics as required.
• Manage confidential and sensitive information with a high degree of discretion.
• Screen, prioritize, and appropriately route correspondence, requests, and communications.
• Act as a professional point of contact between executives and internal/external stakeholders.

Communications, Meetings & Governance Support

• Prepare executives for meetings by ensuring relevant documents, information, and briefing materials are available in advance.
• Maintain an executive level, professional and consistent communication style on behalf of leadership.
• Track action items, deadlines, commitments, and follow-up activities arising from leadership meetings.
• Assist with preparation of presentations, reports, briefing notes, correspondence, and other executive-level materials.
• Coordinate executive leadership meetings and ensure timely creation of agendas, meeting packages, minutes, and action-item trackers as required.
• Assist with board, governance, or senior leadership activities where applicable.
• Coordinate confidential communications and ensure information is shared appropriately.
• Liaise with departments and stakeholders to obtain information required by executives.

Special Projects

• Support executives with strategic and operational projects.
• Conduct research, compile information, prepare summaries, and organize data.
• Coordinate project timelines and deliverables.
• Take ownership of administrative components of special projects from initiation through completion.
• Provide administrative support during organizational initiatives, acquisitions, events, or other major projects as required.

Skills & Qualifications

• Post-secondary education in Business Administration, Office Administration, Executive Administration, or a related field is preferred.
• 5+ years of progressive experience providing Executive Administration to C-suite
• Demonstrate flexibility and adaptability with the ability to manage multiple tasks and changing priorities.
• Excellent written and verbal communication skills.
• Strong proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
• Exceptional organizational and time-management skills.
• Strong attention to detail and follow-through.
• Ability to handle confidential and sensitive information appropriately.
• Strong interpersonal skills and the ability to interact professionally with executives, employees, clients, and external stakeholders.
• Ability to exercise sound judgment and work independently.

Compensation and benefits

• Salary Range: $80,000 - $100,000, commensurate with experience
• RRSP matching program
• Comprehensive health and dental benefits package
• 15 vacation days and 5 wellness days
• Professional development opportunities

This is more than a job - it’s a chance to make a real difference. Learn more about us at www.resolvesleep.com. Click on Apply to submit your application.

We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.