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Added 9 mins ago
OC
Fund Development Officer, Monthly Giving (Acquisition)
Oxfam Canada
Ottawa, ON
- Full-time
Provide excellent, courteous and timely customer service – over the phone or through electronic communication – to all donors, potential donors and agency partners.
Added 9 mins ago
SC
Assistant Manager-6 Month Contract
Staples Canada
Burnaby, BC
- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 9 mins ago
CS
Team/VIP Attendant
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
…Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you! This is a part-time, hourly…
Added 9 mins ago
FC
Meat Cutter (FT)
Federated Co-operatives Limited
Ste. Anne, MB
- Full-time
Respond to customer needs and service satisfaction levels and ensure customer issues are addressed in a timely manner.
Added 9 mins ago
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BOH Supervisor
Co-op
Prince Albert, SK
- Full-time
Your Purpose: Your role as Back of House Supervisor acts as direct support to the Kitchen Manager. You are responsible for overseeing kitchen staff performance, ensuring consistency, and…
Added 24 mins ago
FH
Portfolio Manager
Fraser Health
Surrey, BC
- Full-time
We are looking for a Portfolio Manager who can see the big picture and lead the Enablement, Readiness and Activation (ERA) team through safe and successful go-lives as well as consistent…
Added 24 mins ago
Operations Advisor
Independent Electricity System Operator
Canada
…Management Framework bring greater rigour, accountability, and customer focus to the connection process. This shift is about more than executing a process, it’s about supporting customers,…
Added 24 mins ago
Store Manager | Park Place Shopping Centre
TELUS
Lethbridge, AB
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven…
Added 24 mins ago
Senior Financial Analyst
Livingston International
Toronto, ON
…expertise in the complex and evolving world of trade. Learn how you can make an impact at…
Added 24 mins ago
KB
Department Manager - Inside LBM/Kitchens/Bath/Flooring/Paint/Household/Decor
Kent Building Supplies
Saint John, NB
- Full-time
Leads department by demonstrating the highest standards of safety, customer service and merchandising
Added 24 mins ago
GL
Specialist, Document Production Services
Goodmans LLP
Toronto, ON
- Full-time
Ability to successfully manage multiple projects with competing demands while maintaining a high level of customer service
Added 24 mins ago
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Personal Banking Associate (Full time)- Cap- Rouge
TD
Quebec, QC · Cap-Rouge, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 24 mins ago
MH
Pharmacy Manager
Mint Health + Drugs
Langdon, AB
- Full-time
As we continue to grow, we are looking for a Pharmacy Manager to join our team and help us deliver the Mint experience - thoughtful service, strong collaboration, and care that puts people…
Added 40 mins ago
Nuclear Services Technologist
ATS Automation
Cambridge, ON
…1000 skilled employees around the world, we design, build and service mission-critical automated assembly and test solutions for mobility, nuclear and specialty automation. Our customers…
Added 40 mins ago
AL
Assistant Property Manager
Avenue Living Residential
Saskatoon, SK
- Full-time
Create a best-in-class customer experience by providing prompt and courteous service to prospective and current residents.
Added 40 mins ago
BC
Class 5 Driver
Bunzl Can
Richmond, BC
- Full-time
The Class 5 Driver delivers products safely and professionally to customer locations while upholding Bunzl’s high service standards.
Added 40 mins ago
A
Senior Technical Account Manager
Airbyte
Remote, Canada
- $185,000 to $222,000 CAD / year
- Full-time
- Remote
As an Airbyte Senior Technical Account Manager, you will have a unique opportunity to elevate your career and make an immediate impact in the rapidly growing data infrastructure sector. In…
Added 40 mins ago
Z
Client Account Manager
ZayZoon
Remote, Canada
- $67,000 to $106,000 CAD / year
- Full-time
- Remote
As a Client Account Manager at ZayZoon, you’ll be the trusted partner for some of our largest and most complex clients. You’ll get to know their business, their people, and what success…
Added 40 mins ago
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Field Support Engineer II
''
Toronto, ON
- Full-time
…visible representative of Digital Technology. Reporting to the Manager, Regional Service Delivery, you will provide end-to-end technology support for more than 200 users across a corporate…
Added 40 mins ago
Barista: Calgary Part Time | 3 days a week | Tues to Thursday 7am to 3pm
Sodexo Canada Ltd
Calgary, AB
As an experienced Barista, you will be responsible for delivering exceptional customer service in a fast-paced café environment. Your key duties will include:
Added 40 mins ago
S
Scale Desk Administrator
SECURE
Fox Creek, AB
- Other
As Scale Desk Administrator, you will provide administrative support to the Landfill Operators and Facility Manager while supporting the day-to-day operations of the facility. You will be a…
Added 54 mins ago
O
Transportation Clerk
OPENLANE
Ayr, ON · Kitchener, ON · CAN - ON - Ayr (Kitchener)
- Full-time
…drivers, arranging for sublet transportation carriers, and customer…
Added 54 mins ago
F
Fairgrounds Public Racket Club - Experience Creator
Fairgrounds
Toronto, ON
- $18 to $20 CAD / hour
- Part-time
Working closely with the Site Manager, you’ll help maintain daily operations, foster community, and uphold the energy and service standards that define the Fairgrounds experience. This role…
Added 55 mins ago
NF
Grocery Department Manager Full Time Day
No Frills
Paradise, NL
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 55 mins ago
DG
BDC Appointment Coordinator
Dilawri Group of Companies
Regina, SK
- Full-time
The BDC Appointment Coordinator is based in Regina, Saskatchewan and reports directly to the BDC Manager. This role is a key member of the Business Development Centre (BDC) team, providing…

Resolver

Account Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. This role is hybrid requiring in office presence as needed.

As an Account Manager, you play a critical role in the sales engine of Resolver's GRC solutions. You’ll focus primarily on growing our existing customers’ engagements through cross-selling, expansion and upselling. You’ll combine consultative selling with a solutions-based approach, solving problems, and building relationships while keeping our customers' business objectives in mind.

Did we mention you’ll also be part of an amazing team? We have a collaborative team of Account Executives, Sales Engineers, Customer Success, and Product who are committed to helping organizations protect what matters.

About Resolver: Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row!

Your day to day:

Consultative and Conceptual Selling (60%)

Measures of Success: Win Rate, Recurring Revenue, User Licenses, Gross Revenue, Lead to Opportunity Conversions, Demos and Discovery calls.

Sales generation: you’ll up-sell and cross-sell to existing customer accounts while meeting customer retention targets.
Building: you’ll work with Resolverites to reach customer and company goals throughout the sales cycle.
You’ll encourage real and transparent conversations with customers about their needs and challenges. You’re trying to find a customer-centric solution for key business needs.

Strategic Sales Planning (20%)

Measures of Success: Building business cases, knowledge of market/industry, connecting with internal stakeholders, and working with existing customer references.

Develop account plans for growth by combining commercial acumen with local relationships.
You’re great at forming relationships – you will be the point of contact for assigned customers and will ensure they receive requested products and services quickly.
You’ll collaborate with your colleagues to ensure consistent service and on-board new customers.

Forecasting & Documentation (20%)

Measures of Success: Forecasting accuracy, accurate and up- to-date CRM data, mapping of decision makers and stakeholders, defining a quantitative 'new reality', and call to action.

Forecast and track customer account metrics.
Maintain records of customer transactions – you’re organized!
Monitor and analyze customer’s usage of our product.

People who Excel:

2-5 years related sales experience within a SaaS company
Exposure or knowledge within GRC is a plus!
Experience in a high initiative, high autonomy environment is critical for success; you are a resourceful problem-solver!
Passionate about solving business problems with technology
You know the value of customer loyalty and can effectively anticipate needs, establish clear goals, and facilitate rapport
Experience with marketing automation tools an asset

What we’ll give you in return

Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. We have a comprehensive rewards package to show our team our appreciation for everything they do:

Health and Wellness Benefits: 100% paid by us for health, dental and vision from day one.
Professional development: we have an external learning budget to help you grow and develop.  We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer career development opportunities to help you build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year
Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
RRSP: Matching up to 2.5%
Flexibility & trust – While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
In the Office – You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote!
The salary range for this role is $90-100k + commission

Interested?!

If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click below to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at careers@resolver.com

Apply About employer

More about this job

Responsibilities

Grow existing customer accounts through cross-selling, upselling, and expansion while meeting retention and revenue targets. Develop strategic account plans, build customer relationships, monitor product usage, and maintain accurate forecasts and CRM records.

Requirements

Candidates should have 2–5 years of related sales experience in a SaaS company; GRC knowledge is an advantage. Success requires initiative, autonomy, problem-solving, technology-driven business acumen, customer relationship skills, and ideally experience with marketing automation tools.

Skills

Consultative Selling
Account Management
Cross-Selling
Upselling
Customer Retention
Strategic Sales Planning
Relationship Building
Sales Forecasting
CRM Documentation
Account Planning
Business Case Development
Product Usage Analysis
Problem-Solving
Customer Needs Analysis
Marketing Automation

Benefits

Health, Dental, And Vision Insurance
Professional Development Budget
Career Development Opportunities
Open Vacation
Paid Parental Leave
RRSP Matching
Flexible Work Arrangements
Office Snacks And Beverages
Team Social Events

Visa sponsorship

Not detected in the job text

Keywords

SaaS
GRC
Risk Management
Risk Intelligence
Account Management
Consultative Selling
Cross-Selling
Upselling
Customer Retention
Recurring Revenue
User Licenses
Lead Conversion
Sales Demos
Discovery Calls
Strategic Sales Planning
Account Plans
Business Cases
Forecasting
CRM
Stakeholder Mapping
Product Usage Analysis
Marketing Automation
Customer Success
Sales Engineering
No-Code Platform

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