Jobs in Canada

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Added 5 mins ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Montreal, QC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 5 mins ago
FH
Overnight Public Spaces Supervisor
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Day Shifts: $24.72 per hour
Added 5 mins ago
KB
Flow Crew Associate
Kent Building Supplies
Saint John, NB
- Part-time
Must have a means of transportation
Added 5 mins ago
NP
Utility Solar Technician II - Sarnia, ON Canada
NovaSource Power Services
Sarnia, ON
- $48 to $55 CAD / hour
- Full-time
Must have a strong safety background with experience in Lockout Tag Out and Job Hazard Analysis
Added 5 mins ago
FR
Area Manager
FirstService Residential Canada
Mississauga, ON
- Full-time
FirstService Residential is seeking a proactive, people-focused Service Manager to lead operations across an assigned portfolio of condominium properties. This field-based leadership role…
Added 6 mins ago
FR
Condominium Manager
FirstService Residential Canada
Vaughan, ON
- Full-time
Excellent organization, motivation, leadership, management, interpersonal and customer service skills
Added 6 mins ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
Excellent organization, motivation, leadership, management, interpersonal and customer service skills
Added 6 mins ago
TA
QC - SALES ASSOCIATE – PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Laval, QC
- Part-time
Style-driven and ready to level up? Discover how finding your fit at the ALDO Group can spark your passion for fashion and inspire your next chapter.
Added 6 mins ago
TA
QC - STOCK COORDINATOR - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Laval, QC
- Part-time
Style-driven and ready to level up? Discover how finding your fit at the ALDO Group can spark your passion for fashion and inspire your next chapter.
Added 6 mins ago
TA
Sales Associate - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Pickering, ON
- Part-time
Style-driven and ready to level up? Discover how finding your fit at the ALDO Group can spark your passion for fashion and inspire your next chapter.
Added 6 mins ago
TA
SALES LEAD - FULL TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Winnipeg, MB
- Full-time
Reporting to the Store Manager, the Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates, and making…
Added 6 mins ago
VH
Administrative Receptionist – Malton Clinic- Permanent Part-Time
VHA Home HealthCare
Mississauga, ON · Malton Clinic
- Part-time
Work experience in customer service of a healthcare organization/agency is an asset
Added 6 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Vaughan, ON
- Full-time
…team player. They are a key member in the delivery of superior customer…
Added 6 mins ago
W
(CAN) Cashier
Walmart
Kitchener, ON
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 21 mins ago
GN
Rituals Artisan - Full Time
Groupe Nordik
Chelsea, QC
- Full-time
…welcoming and our guests truly appreciate it. We do everything we can to provide excellent customer care and ensure the well-being of our employees, our…
Added 21 mins ago
IP
Branch Manager (Montreal, QC)
Insight Pest Canada
Montreal, QC
- $60,000 CAD / year
- Full-time
Insight Pest Solutions is currently looking for a Branch Manager to join our team! On a daily basis, your strong sense of leadership will guide a team of technicians, sales, and…
Added 21 mins ago
VF
Branch Manager
Valley First
Kamloops, BC
- $100,800 to $129,200 CAD / year
- Full-time
Mutual fund license required depending on region
Added 21 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Royalmount, QC
SWAROVSKI
Mont-Royal, QC
- Part-time
Deliver outstanding customer service and create emotional connections through storytelling
Added 21 mins ago
S
Retail Sales Consultant - Part Time - Toronto Premium Outlets - Halton Hills, ON
SWAROVSKI
Toronto, ON
- Part-time
Deliver outstanding customer service and create emotional connections through storytelling
Added 21 mins ago
MM
IT Support Engineer
Monarch Money
Remote, Canada
- Full-time
- Remote
A customer-service mindset, strong problem-solving skills, and the ability to balance support requests with project work across shifting priorities
Added 21 mins ago
Pre-Construction Manager, GES NA, Design and Construction
Amazon
Toronto, ON
As a Preconstruction Manager within Global Engineering Services (GES) North America (NA) Design & Construction (D&C), you are Amazon's owner's representative during the preconstruction…
Added 21 mins ago
VC
Vans: Sales Lead - Crossiron Mills
VF Corporation
AB
- $18 to $24.42 CAD / hour
- Part-time
Regularly interact with consumers within the store, providing a high level of customer service.
Added 21 mins ago
V
Vans: Sales Lead - Crossiron Mills
Vans
AB
- $18 to $24.42 CAD / hour
- Part-time
Regularly interact with consumers within the store, providing a high level of customer service.
Added 21 mins ago
S-
Senior Analyst GWO Business Risk Management, Toronto
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…government and institutional investor clients. GBM is a full-service wholesale bank and investment dealer in Canada and Mexico and offers a range of products and services in the U.S., Latin…
Added 21 mins ago
E
Customer Success Manager
ecobee
Toronto, ON
- Full-time
We are looking for a Customer Success Manager to join our energy team who believes in a cleaner energy future and wants to play a role in advancing that vision. You will work with a…

Resolver

Customer Success Manager

Toronto, ON, Canada

The base salary range for this role is $90,000-110,000. · Full-time

Apply on jobs.jobvite.com About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this role is $90,000-110,000.
Job type: Full-time
Experience: 2–5 years of relevant SaaS experience, ideally in customer success or solution delivery.
Posting language: English
Posted: Nov 10, 2026

Original job description

Resolver operates as a hybrid workforce with a mix of both at home and in office work. For this role we are looking for someone who wants to hang out with us in real life 2 times per week with our awesome team.

As a Customer Success Manager at Resolver, you'll help customers turn their investment in our platform into results that matter to their business. You'll learn what their teams are trying to accomplish, build relationships with the people driving those goals, and help them make Resolver an effective part of how they work.

You'll have responsibility for a portfolio of customers and the opportunity to influence their experience throughout the relationship. That means helping customers adopt the platform, making their progress visible, addressing concerns early and recognizing where Resolver could support their next business priority.

Your success will come from combining customer understanding with business acumen. You'll know when to offer guidance, when to challenge an assumption and when to bring in a colleague with the expertise to help.

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform fives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work six years in a row.

What you’ll be doing:

Customer Health and Value Realization (35%)

Measures of Success: You maintain actionable health assessments and customer-aligned success plans that guide progress.

Build a working understanding of each customer's business priorities, stakeholders and expectations.
Own the customer success plan, agreeing achievable milestones and evidence of value with the customer.
Lead business reviews that help customers assess their progress and decide what deserves attention next. Build relationships with users, champions and executive sponsors so your understanding of the account extends beyond a single contact.
Maintain evidence-based customer health assessments, facilitate feedback and follow through on what you learn. Use Salesforce to give the account team a useful, accurate picture of the relationship.

Retention and Risk Management (25%)

Measures of Success: You contribute to retaining existing customer revenue through proactive value, adoption and risk management.

Identify concerns before they become renewal surprises. Understand how adoption gaps, stakeholder changes and unresolved issues affect the customer's confidence in Resolver.
Bring the right people together around a recovery plan, maintain clear customer communication and follow through on commitments.
Own renewal readiness across your portfolio. Ahead of each renewal, confirm the value customers are receiving, understand their priorities and renewal intentions, and address open concerns. Provide evidence-based renewal likelihood and risk inputs to the AM, who owns pricing, procurement, negotiation, signature and the commercial forecast. Support and Services retain ownership of technical resolution and delivery.

Expansion Opportunity Discovery (10%)

Measures of Success: You identify high-intent expansion opportunities that meet agreed qualification criteria, with a customer need, relevant stakeholders, potential value and an agreed next step for AM follow-up.

Stay curious about the customer's changing business. Identify situations where additional products, teams or use cases could help them achieve a meaningful outcome.
Explore the need, stakeholders and potential value before introducing an opportunity to the Account Manager. Make the handoff useful by sharing what you have learned and confirming an appropriate next step with the customer.
Continue contributing customer context and value evidence while the Account Manager leads the sales process, proposal and negotiation.

Customer Advocacy (5%)

Measures of Success: You facilitate feedback and coordinate appropriate responses to customer concerns.

Build relationships with customers who are willing to share their experience. Partner with Marketing on references, success stories and relevant customer programs.
Represent customer feedback internally with enough business context for Product and other teams to understand the need. Keep customers informed about the response and next steps.

What you will bring:

2–5 years of relevant SaaS experience, ideally in customer success or solution delivery.
Experience helping customers adopt software, achieve business goals and navigate challenges that affect the relationship.
Confidence using customer data and CRM tools to manage a portfolio and prepare for meaningful customer conversations.
Experience in Security and Investigations or GRC is a plus.

What we’ll give you in return:

Health and Wellness Benefits: 100% paid by us for health, dental and vision from day 1!
Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer career development opportunities to help you build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year
RRSP: We'll match 100% of your contributions up to 2.5%
Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
In The Office When you come into the office to work, you will have access to snacks and beverages and in-office games like ping-pong, group lunches, and karaoke. We also offer up lots of opportunity for team socials too, including the folks who are remote!
The base salary range for this role is $90,000-110,000.

Interested?

If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at careers@resolver.com

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

Manage a portfolio of customers by supporting platform adoption, tracking customer health and value, leading success planning and business reviews, and proactively addressing retention risks. Identify qualified expansion opportunities, coordinate useful handoffs to Account Managers, and represent customer feedback and advocacy needs internally.

Requirements

Candidates should have 2–5 years of relevant SaaS experience, ideally in customer success or solution delivery, and experience helping customers adopt software and achieve business goals. Confidence using customer data and CRM tools to manage a portfolio is expected; experience in Security and Investigations or GRC is a plus.

Skills

Customer Success
SaaS
Software Adoption
Business Acumen
Customer Health Assessment
Success Planning
Value Realization
Retention Management
Risk Management
Renewal Readiness
Expansion Opportunity Discovery
Stakeholder Management
Business Reviews
Salesforce
Customer Advocacy

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Professional Development Budget
Open Vacation
RRSP Matching
Paid Parental Leave
In-Office Snacks and Beverages
Team Social Events

Visa sponsorship

Not detected in the job text

Keywords

SaaS
No-Code Platform
Customer Success
Customer Adoption
Customer Health
Success Plans
Value Realization
Business Reviews
Customer Retention
Risk Management
Renewal Readiness
Expansion Opportunities
Account Management
Salesforce
Customer Advocacy
Stakeholder Management
Security
Investigations
GRC
Risk Intelligence
Customer Feedback
Recovery Plans
Portfolio Management

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Work requirements

Jobs in Canada