Jobs in Canada

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Added 5 mins ago
TC
Sr Manager Financial Analysis
Travelers Canada
Toronto, ON
- Full-time
What is a Must Have
Added 5 mins ago
DH
Operations Manager
Dessert Holdings
London, ON
- Full-time
We are seeking an Operations Manager to lead Plant production operations in London, Ontario. This role is accountable for safely and consistently delivering the production plan while…
Added 5 mins ago
RM
Onboard Host - Vancouver (Seasonal Full Time, March to October)
Rocky Mountaineer
Vancouver, BC
- Full-time
Reporting to the Guest Services Manager, the Onboard Host delivers exceptional onboard hospitality that creates memorable guest experiences. Through outstanding service, engaging…
Added 5 mins ago
VF
Branch Manager
Valley First
Kamloops, BC
- $100,800 to $129,200 CAD / year
- Full-time
Mutual fund license required depending on region
Added 5 mins ago
RB
Manager, Productivity and Efficiency
Royal Bank of Canada
Toronto, ON
- Full-time
The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency…
Added 5 mins ago
OH
Legal Assistant - Labour & Employment
Osler, Hoskin & Harcourt LLP
BC · Vancouver, BC
- Full-time
Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in…
Added 5 mins ago
B
Product Manager MDS, Hypodermics and Anesthesia
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- $85,000 to $135,000 CAD / year
- Full-time
The Product Manager MDS, Hypodermics and Anesthesia will lead the national marketing plan for the assigned MDS portfolio. The role will report to the Marketing Director for MDS, and, in…
Added 5 mins ago
C
Data Partnerships Manager (1-year contract)
Cohere
Remote, Canada
- Contract
- Remote
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
Added 5 mins ago
MM
IT Support Engineer
Monarch Money
Remote, Canada
- Full-time
- Remote
…during a period of rapid growth. Reporting directly to the IT Manager, you’ll be a primary point of contact for employee IT support and help keep our fully remote, Mac-based environment…
Added 5 mins ago
Pre-Construction Manager, GES NA, Design and Construction
Amazon
Toronto, ON
As a Preconstruction Manager within Global Engineering Services (GES) North America (NA) Design & Construction (D&C), you are Amazon's owner's representative during the preconstruction…
Added 5 mins ago
GD
DYNAMITE - Sales Associate PT - Toronto Eaton Centre
Groupe Dynamite, Inc Garage
Toronto, ON
- Part-time
Reporting to the Store Manager, your main focus as Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each customer.…
Added 5 mins ago
VC
Vans: Sales Lead - Crossiron Mills
VF Corporation
AB
- $18 to $24.42 CAD / hour
- Part-time
As a dedicated and passionate Sales Lead, you will support the store leadership team by ensuring the highest level of customer engagement and sales results are achieved. You model the voice…
Added 5 mins ago
V
Vans: Sales Lead - Crossiron Mills
Vans
AB
- $18 to $24.42 CAD / hour
- Part-time
As a dedicated and passionate Sales Lead, you will support the store leadership team by ensuring the highest level of customer engagement and sales results are achieved. You model the voice…
Added 5 mins ago
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Senior Analyst GWO Business Risk Management, Toronto
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Global Banking and Markets (GBM) conducts the Bank’s wholesale banking and capital markets business with corporate, government and institutional investor clients. GBM is a full-service…
Added 5 mins ago
E
Customer Success Manager
ecobee
Toronto, ON
- Full-time
We are looking for a Customer Success Manager to join our energy team who believes in a cleaner energy future and wants to play a role in advancing that vision. You will work with a…
Added 5 mins ago
T
Sr. Angular Engineer
Telna
ON · Ontario, Canada
- Full-time
…search-visible, performance-sensitive and tightly connected to payments, customer data and marketing analytics, so this role covers far more than building…
Added 5 mins ago
S
In Store Bakery - Clerk Department Second Bakery
Sobeys
Marystown, NL
- Full-time
…the Bakery Department and staff in the absence of the Bakery Manager. Actively contribute to an environment of employee and customer…
Added 5 mins ago
SH
Acting Store Manager Mayfair Shopping Centre
Sunglass Hut
Victoria, BC
- Full-time
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
Added 5 mins ago
S
Interim Manager Front End -FreshCo Coliseum
Sobeys
AB · Edmonton, AB
- Temporary
The Interim Front-End Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an…
Added 5 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Barrie, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 mins ago
S
Front End - Supervisor Front End II
Sobeys
Saskatoon, SK
- Full-time
The Front-End Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the…
Added 6 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Mississauga, ON
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 6 mins ago
LC
Merchandiser, Hourly Part Time Evening
Loblaw Companies Limited
London, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Woodstock, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 mins ago
B
Market Leader - Financial Planning
BMO
Halifax, NS
- Full-time
Provides financial and investment planning and advice to deliver a solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed…

Resolver

Customer Success Manager

Toronto, ON, Canada

The base salary range for this role is $90,000-110,000. · Full-time

Apply on jobs.jobvite.com About employer

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Job details

Pay: The base salary range for this role is $90,000-110,000.
Job type: Full-time
Experience: 2–5 years of relevant SaaS experience, ideally in customer success or solution delivery.
Posting language: English
Posted: Nov 10, 2026

Original job description

Resolver operates as a hybrid workforce with a mix of both at home and in office work. For this role we are looking for someone who wants to hang out with us in real life 2 times per week with our awesome team.

As a Customer Success Manager at Resolver, you'll help customers turn their investment in our platform into results that matter to their business. You'll learn what their teams are trying to accomplish, build relationships with the people driving those goals, and help them make Resolver an effective part of how they work.

You'll have responsibility for a portfolio of customers and the opportunity to influence their experience throughout the relationship. That means helping customers adopt the platform, making their progress visible, addressing concerns early and recognizing where Resolver could support their next business priority.

Your success will come from combining customer understanding with business acumen. You'll know when to offer guidance, when to challenge an assumption and when to bring in a colleague with the expertise to help.

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform fives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work six years in a row.

What you’ll be doing:

Customer Health and Value Realization (35%)

Measures of Success: You maintain actionable health assessments and customer-aligned success plans that guide progress.

Build a working understanding of each customer's business priorities, stakeholders and expectations.
Own the customer success plan, agreeing achievable milestones and evidence of value with the customer.
Lead business reviews that help customers assess their progress and decide what deserves attention next. Build relationships with users, champions and executive sponsors so your understanding of the account extends beyond a single contact.
Maintain evidence-based customer health assessments, facilitate feedback and follow through on what you learn. Use Salesforce to give the account team a useful, accurate picture of the relationship.

Retention and Risk Management (25%)

Measures of Success: You contribute to retaining existing customer revenue through proactive value, adoption and risk management.

Identify concerns before they become renewal surprises. Understand how adoption gaps, stakeholder changes and unresolved issues affect the customer's confidence in Resolver.
Bring the right people together around a recovery plan, maintain clear customer communication and follow through on commitments.
Own renewal readiness across your portfolio. Ahead of each renewal, confirm the value customers are receiving, understand their priorities and renewal intentions, and address open concerns. Provide evidence-based renewal likelihood and risk inputs to the AM, who owns pricing, procurement, negotiation, signature and the commercial forecast. Support and Services retain ownership of technical resolution and delivery.

Expansion Opportunity Discovery (10%)

Measures of Success: You identify high-intent expansion opportunities that meet agreed qualification criteria, with a customer need, relevant stakeholders, potential value and an agreed next step for AM follow-up.

Stay curious about the customer's changing business. Identify situations where additional products, teams or use cases could help them achieve a meaningful outcome.
Explore the need, stakeholders and potential value before introducing an opportunity to the Account Manager. Make the handoff useful by sharing what you have learned and confirming an appropriate next step with the customer.
Continue contributing customer context and value evidence while the Account Manager leads the sales process, proposal and negotiation.

Customer Advocacy (5%)

Measures of Success: You facilitate feedback and coordinate appropriate responses to customer concerns.

Build relationships with customers who are willing to share their experience. Partner with Marketing on references, success stories and relevant customer programs.
Represent customer feedback internally with enough business context for Product and other teams to understand the need. Keep customers informed about the response and next steps.

What you will bring:

2–5 years of relevant SaaS experience, ideally in customer success or solution delivery.
Experience helping customers adopt software, achieve business goals and navigate challenges that affect the relationship.
Confidence using customer data and CRM tools to manage a portfolio and prepare for meaningful customer conversations.
Experience in Security and Investigations or GRC is a plus.

What we’ll give you in return:

Health and Wellness Benefits: 100% paid by us for health, dental and vision from day 1!
Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer career development opportunities to help you build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year
RRSP: We'll match 100% of your contributions up to 2.5%
Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
In The Office When you come into the office to work, you will have access to snacks and beverages and in-office games like ping-pong, group lunches, and karaoke. We also offer up lots of opportunity for team socials too, including the folks who are remote!
The base salary range for this role is $90,000-110,000.

Interested?

If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at careers@resolver.com

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

Manage a portfolio of customers by supporting platform adoption, tracking customer health and value, leading success planning and business reviews, and proactively addressing retention risks. Identify qualified expansion opportunities, coordinate useful handoffs to Account Managers, and represent customer feedback and advocacy needs internally.

Requirements

Candidates should have 2–5 years of relevant SaaS experience, ideally in customer success or solution delivery, and experience helping customers adopt software and achieve business goals. Confidence using customer data and CRM tools to manage a portfolio is expected; experience in Security and Investigations or GRC is a plus.

Skills

Customer Success
SaaS
Software Adoption
Business Acumen
Customer Health Assessment
Success Planning
Value Realization
Retention Management
Risk Management
Renewal Readiness
Expansion Opportunity Discovery
Stakeholder Management
Business Reviews
Salesforce
Customer Advocacy

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Professional Development Budget
Open Vacation
RRSP Matching
Paid Parental Leave
In-Office Snacks and Beverages
Team Social Events

Visa sponsorship

Not detected in the job text

Keywords

SaaS
No-Code Platform
Customer Success
Customer Adoption
Customer Health
Success Plans
Value Realization
Business Reviews
Customer Retention
Risk Management
Renewal Readiness
Expansion Opportunities
Account Management
Salesforce
Customer Advocacy
Stakeholder Management
Security
Investigations
GRC
Risk Intelligence
Customer Feedback
Recovery Plans
Portfolio Management

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Work requirements

Jobs in Canada