Jobs in Canada

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Added 9 mins ago
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Regional Sales Manager - Utilities-EN
Noramco
Mississauga, ON
- Full-time
Ensure superior customer service is the objective during each customer interface;
Added 9 mins ago
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Method Technician - Finishing
Safran
Mirabel, QC
- Full-time
A comprehensive group insurance program fully paid by the employer (medical/dental/vision, short and long-term disability, travel)
Added 9 mins ago
GA
Payroll Specialist
GDI Ainsworth
Mississauga, ON
- $55,000 to $75,000 CAD / year
- Full-time
…support for Payroll functions. This role delivers superior customer service to all employees, liaises with external suppliers and provides support to organization's payroll and HR function.…
Added 9 mins ago
CI
Commis d'entrepôt - Warehouse Clerk
Christie Innomed
Saint-Eustache, QC
- Full-time
Added 10 mins ago
IS
Wealth Services Assistant
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Victoria, BC
- $49,100 to $66,000 CAD / year
- Full-time
Sales and Service Strategy: Answers and responds to routine member phone calls and/or emails; proactively contacts members and assists with updates to member information; schedules member…
Added 10 mins ago
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Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
…above market retirement savings plan and market competitive group…
Added 10 mins ago
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Toronto, ON
- Full-time
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Sales Associate
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Red Deer, AB
1+ years experience in retail or customer service
Added 10 mins ago
Business Sustainment Production Engineer
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Toronto, ON
…Services Limited. Operating in Toronto, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that…
Added 25 mins ago
RM
Onboard Host - Vancouver (Seasonal Full Time, March to October)
Rocky Mountaineer
Vancouver, BC
- Full-time
Professional, polished, and energetic presence with a commitment to service excellence.
Added 25 mins ago
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Inside Technical Sales - Measurement & Analytical
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Calgary, AB
- Full-time
Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet…
Added 25 mins ago
EG
Senior Finance Analyst, Cruise
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Vancouver, BC · Canada - British Columbia - Vancouver
- Full-time
Work onsite in our Vancouver office 3 days per week, in alignment with Expedia Group’s hybrid office model
Added 25 mins ago
A
Warehouse Workforce Manager
Aerotek
Calgary, AB
- Other
Perform various customer service related activities.
Added 25 mins ago
Pre-Construction Manager, GES NA, Design and Construction
Amazon
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- Contribute to the selection of external vendor partners and manage vendor procurement; oversee professional service providers to ensure their skills and competencies meet project…
Added 25 mins ago
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Salesperson - Sherwood Park Hyundai
AutoCanada
Sherwood Park, AB
- $50,000 to $100,000 CAD / year
- Other
Greet and assist customers entering the showroom floor, presenting a professional environment that supports automotive sales while ensuring customer satisfaction
Added 25 mins ago
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Parts Advisor - Northland Hyundai
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Prince George, BC
- $23 to $25 CAD / hour
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Must possess a valid Ontario driver's license and have a safe driving history
Added 25 mins ago
A
Lot attendant - Dodge City
AutoCanada
Saskatoon, SK
- $18 to $22 CAD / hour
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Assist with service write-ups and tagging of customer cars and trucks
Added 26 mins ago
UO
Residence Life Coordinator, AVP Strategy Enterprise Comm
University of Calgary
Calgary, AB
- Full-time
Attend and participate in regular departmental meetings (CA meetings, Residence Students¿ Association meetings, Working Group meetings, staff meetings).
Added 26 mins ago
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Market Leader - Financial Planning
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Halifax, NS
- Full-time
Provides financial and investment planning and advice to deliver a solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed…
Added 26 mins ago
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Rental Sales Management Trainee
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- Full-time
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada
Added 26 mins ago
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Lot attendant - Northland Volkswagen
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Calgary, AB
- $17 to $23 CAD / hour
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Assist with service write-ups and tagging of customer cars and trucks
Added 26 mins ago
B
Wealth Planning Advisor
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Burnaby, BC
- Full-time
Work Arrangement: Hybrid role (4 days in office, 1 day remote)
Added 41 mins ago
Facilities Team Member
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Ottawa, ON
The What...As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey!No two shifts are the same, you may be welcoming customers at reception,…
Added 41 mins ago
Kitchen Team Leader
Hollywood Bowl Group
Ottawa, ON
The What...As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey!No two shifts are the same, you may be welcoming customers at reception,…
Added 41 mins ago
Kitchen Team Member
Hollywood Bowl Group
Ottawa, ON
The What...As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey!No two shifts are the same, you may be welcoming customers at reception,…

Resolver

Customer Success Manager

Toronto, ON, Canada

The base salary range for this role is $90,000-110,000. · Full-time

Apply on jobs.jobvite.com About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this role is $90,000-110,000.
Job type: Full-time
Experience: 2–5 years of relevant SaaS experience, ideally in customer success or solution delivery.
Posting language: English
Posted: Nov 10, 2026

Original job description

Resolver operates as a hybrid workforce with a mix of both at home and in office work. For this role we are looking for someone who wants to hang out with us in real life 2 times per week with our awesome team.

As a Customer Success Manager at Resolver, you'll help customers turn their investment in our platform into results that matter to their business. You'll learn what their teams are trying to accomplish, build relationships with the people driving those goals, and help them make Resolver an effective part of how they work.

You'll have responsibility for a portfolio of customers and the opportunity to influence their experience throughout the relationship. That means helping customers adopt the platform, making their progress visible, addressing concerns early and recognizing where Resolver could support their next business priority.

Your success will come from combining customer understanding with business acumen. You'll know when to offer guidance, when to challenge an assumption and when to bring in a colleague with the expertise to help.

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform fives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work six years in a row.

What you’ll be doing:

Customer Health and Value Realization (35%)

Measures of Success: You maintain actionable health assessments and customer-aligned success plans that guide progress.

Build a working understanding of each customer's business priorities, stakeholders and expectations.
Own the customer success plan, agreeing achievable milestones and evidence of value with the customer.
Lead business reviews that help customers assess their progress and decide what deserves attention next. Build relationships with users, champions and executive sponsors so your understanding of the account extends beyond a single contact.
Maintain evidence-based customer health assessments, facilitate feedback and follow through on what you learn. Use Salesforce to give the account team a useful, accurate picture of the relationship.

Retention and Risk Management (25%)

Measures of Success: You contribute to retaining existing customer revenue through proactive value, adoption and risk management.

Identify concerns before they become renewal surprises. Understand how adoption gaps, stakeholder changes and unresolved issues affect the customer's confidence in Resolver.
Bring the right people together around a recovery plan, maintain clear customer communication and follow through on commitments.
Own renewal readiness across your portfolio. Ahead of each renewal, confirm the value customers are receiving, understand their priorities and renewal intentions, and address open concerns. Provide evidence-based renewal likelihood and risk inputs to the AM, who owns pricing, procurement, negotiation, signature and the commercial forecast. Support and Services retain ownership of technical resolution and delivery.

Expansion Opportunity Discovery (10%)

Measures of Success: You identify high-intent expansion opportunities that meet agreed qualification criteria, with a customer need, relevant stakeholders, potential value and an agreed next step for AM follow-up.

Stay curious about the customer's changing business. Identify situations where additional products, teams or use cases could help them achieve a meaningful outcome.
Explore the need, stakeholders and potential value before introducing an opportunity to the Account Manager. Make the handoff useful by sharing what you have learned and confirming an appropriate next step with the customer.
Continue contributing customer context and value evidence while the Account Manager leads the sales process, proposal and negotiation.

Customer Advocacy (5%)

Measures of Success: You facilitate feedback and coordinate appropriate responses to customer concerns.

Build relationships with customers who are willing to share their experience. Partner with Marketing on references, success stories and relevant customer programs.
Represent customer feedback internally with enough business context for Product and other teams to understand the need. Keep customers informed about the response and next steps.

What you will bring:

2–5 years of relevant SaaS experience, ideally in customer success or solution delivery.
Experience helping customers adopt software, achieve business goals and navigate challenges that affect the relationship.
Confidence using customer data and CRM tools to manage a portfolio and prepare for meaningful customer conversations.
Experience in Security and Investigations or GRC is a plus.

What we’ll give you in return:

Health and Wellness Benefits: 100% paid by us for health, dental and vision from day 1!
Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer career development opportunities to help you build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year
RRSP: We'll match 100% of your contributions up to 2.5%
Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
In The Office When you come into the office to work, you will have access to snacks and beverages and in-office games like ping-pong, group lunches, and karaoke. We also offer up lots of opportunity for team socials too, including the folks who are remote!
The base salary range for this role is $90,000-110,000.

Interested?

If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at careers@resolver.com

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

Manage a portfolio of customers by supporting platform adoption, tracking customer health and value, leading success planning and business reviews, and proactively addressing retention risks. Identify qualified expansion opportunities, coordinate useful handoffs to Account Managers, and represent customer feedback and advocacy needs internally.

Requirements

Candidates should have 2–5 years of relevant SaaS experience, ideally in customer success or solution delivery, and experience helping customers adopt software and achieve business goals. Confidence using customer data and CRM tools to manage a portfolio is expected; experience in Security and Investigations or GRC is a plus.

Skills

Customer Success
SaaS
Software Adoption
Business Acumen
Customer Health Assessment
Success Planning
Value Realization
Retention Management
Risk Management
Renewal Readiness
Expansion Opportunity Discovery
Stakeholder Management
Business Reviews
Salesforce
Customer Advocacy

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Professional Development Budget
Open Vacation
RRSP Matching
Paid Parental Leave
In-Office Snacks and Beverages
Team Social Events

Visa sponsorship

Not detected in the job text

Keywords

SaaS
No-Code Platform
Customer Success
Customer Adoption
Customer Health
Success Plans
Value Realization
Business Reviews
Customer Retention
Risk Management
Renewal Readiness
Expansion Opportunities
Account Management
Salesforce
Customer Advocacy
Stakeholder Management
Security
Investigations
GRC
Risk Intelligence
Customer Feedback
Recovery Plans
Portfolio Management

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Work requirements

Jobs in Canada