Jobs in Canada

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Added 14 mins ago
SC
Field Supervisor
Saskatchewan Crop Insurance Corporation (SCIC)
Turtleford, SK
- Full-time
Must possess a valid driver's license and a suitable vehicle to carry out responsibilities
Added 14 mins ago
C
Office Clerks (Sales Audit, Temporary) - Red Deer - Central Alberta Co-op
Co-op
Red Deer, AB
- Full-time
Provide exceptional internal customer service to team members and team leaders
Added 14 mins ago
CS
Building Manager
Cleantech Service Group
Vancouver, BC
- $24 to $25 CAD / hour
- Full-time
We are currently seeking a Building Manager for a high-rise residential building with 233 units located in Vancouver. This is a full-time position where the Building Manager will serve as…
Added 14 mins ago
AU
Load Builder
Alsco Uniforms
Edmonton, AB
- Full-time
Vous effectuerez des tâches physiques tout au long du quart de travail
Added 14 mins ago
TR
Assistant Manager, Fixed Assets and Maintenance 2026-005 (1 Vacancy)
The Regina Exhibition Association Limited
Regina, SK
- Full-time
May be required to answer calls outside of regular business hours and provide guidance to evening shift staff
Added 14 mins ago
NF
Operational Readiness Manager
New Flyer
Winnipeg, MB
- Full-time
…infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is…
Added 14 mins ago
KT
Regional Account Manager
Kal Tire
Edmonton, AB
- Full-time
Reporting to the Regional Sales Manager, the Regional Account Manager is responsible for growing and strengthening relationships with commercial tire customers across an assigned territory…
Added 14 mins ago
R
Customer Success Manager
Resolver
Toronto, ON
- Full-time
As a Customer Success Manager at Resolver, you'll help customers turn their investment in our platform into results that matter to their business. You'll learn what their teams are trying…
Added 14 mins ago
BR
Crew Supervisor
Brad Ryan - Wright Canada Holdings LTD
Prince George, BC · Williams Lake, BC · Quesnel, BC · BC · CAN - Field - BC
- Full-time
Must have valid First-Aid and CPR cards.
Added 14 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Aurora, ON
- From $21.5 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 14 mins ago
H
Technology Procurement & Vendor Management Specialist
Hays
Toronto, ON
- Full-time
Reporting to the Senior Manager, Technology Procurement and Vendor Management, the Technology Procurement & Vendor Management Specialist is responsible for supporting sourcing, contracting,…
Added 14 mins ago
R
Seasonal - Sales Associate-Retail
Roots
Toronto, ON · Greater Toronto Area, Canada
- Temporary
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 14 mins ago
R
Leasing Operation Manager
RentBolt
Montreal, QC
- Full-time
As our Leasing Operations Manager, you combine great sales, customer service, and operational skills to run the day-to-day operations that make this possible. You’ll work directly with our…
Added 14 mins ago
FC
Fit4Less Host - Orillia West Ridge
Fit4Less Canada
Orillia, ON
- Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
Added 14 mins ago
FC
Fit4Less Host - North York Centerpoint Mall
Fit4Less Canada
Toronto, ON · North York, ON
- Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
Added 14 mins ago
AC
Bilingual Talent Acquisition Analyst
Aramark Canada
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $80,000 CAD / year
- Full-time
…recruitment strategies in order to provide excellent customer service and achieve hiring…
Added 14 mins ago
FC
Fit4Less Host - Woodstock Bruin Boulevard
Fit4Less Canada
Woodstock, ON
- Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
Added 14 mins ago
G
Outside Sales representative-EN
Guillevin
Chilliwack, BC
- Full-time
Identify business opportunities with existing and potential customers based on criteria established by the Business Centre Manager.
Added 14 mins ago
TU
Assistant Chief Engineer
The University of British Columbia
Kelowna, BC
- $5,909 to $6,771 CAD / month
- Full-time
Valid Class 5 Drivers License required
Added 14 mins ago
FC
Fit4Less Host - Edmonton Londonderry Mall
Fit4Less Canada
London, ON
- Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
Added 14 mins ago
AT
Product Development Manager
ArcelorMittal Tailored Blanks North America
Windsor, ON
- $160,000 to $180,000 CAD / year
- Full-time
Position: Product Development Manager, Technical & Customer Support Services
Added 14 mins ago
GS
National Account Manager
Guardteck Security Corp.
Mississauga, ON
- $120,000 to $140,000 CAD / year
- Full-time
Guardteck is looking for a National Account Manager to own our most significant national retail relationships across Canada. This is a senior, Toronto-based role with a high executive…
Added 14 mins ago
T
Technologue en documentation et maintenance (Temporaire 12 mois) / Documentation & Maintenance Technologist (Temporary – 12 months)
Textron
Mirabel, QC
- Full-time
Under the supervision of the MRO Manager, evaluate and prepare MRO service offerings.
Added 14 mins ago
MO
Project Manager, Transportation Operations
Municipality of Chatham-Kent
Windsor, ON
- Full-time
Role Description The Project Manager, Transportation Operations is a full-time, on-site role based in Windsor, ON. This role is responsible for planning, coordinating, and overseeing…
Added 14 mins ago
S
Technical Trainer
Survalent
Mississauga, ON
- Full-time
This is a full-time permanent position reporting to the Product Knowledge and Enablement Manager. The salary range for this role is $65,000 – $75,000. If you are interested in joining a…

Resolver

Customer Success Manager

Toronto, ON, Canada

The base salary range for this role is $90,000-110,000. · Full-time

Apply on jobs.jobvite.com About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this role is $90,000-110,000.
Job type: Full-time
Experience: 2–5 years of relevant SaaS experience, ideally in customer success or solution delivery.
Posting language: English
Posted: Nov 10, 2026

Original job description

Resolver operates as a hybrid workforce with a mix of both at home and in office work. For this role we are looking for someone who wants to hang out with us in real life 2 times per week with our awesome team.

As a Customer Success Manager at Resolver, you'll help customers turn their investment in our platform into results that matter to their business. You'll learn what their teams are trying to accomplish, build relationships with the people driving those goals, and help them make Resolver an effective part of how they work.

You'll have responsibility for a portfolio of customers and the opportunity to influence their experience throughout the relationship. That means helping customers adopt the platform, making their progress visible, addressing concerns early and recognizing where Resolver could support their next business priority.

Your success will come from combining customer understanding with business acumen. You'll know when to offer guidance, when to challenge an assumption and when to bring in a colleague with the expertise to help.

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform fives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work six years in a row.

What you’ll be doing:

Customer Health and Value Realization (35%)

Measures of Success: You maintain actionable health assessments and customer-aligned success plans that guide progress.

Build a working understanding of each customer's business priorities, stakeholders and expectations.
Own the customer success plan, agreeing achievable milestones and evidence of value with the customer.
Lead business reviews that help customers assess their progress and decide what deserves attention next. Build relationships with users, champions and executive sponsors so your understanding of the account extends beyond a single contact.
Maintain evidence-based customer health assessments, facilitate feedback and follow through on what you learn. Use Salesforce to give the account team a useful, accurate picture of the relationship.

Retention and Risk Management (25%)

Measures of Success: You contribute to retaining existing customer revenue through proactive value, adoption and risk management.

Identify concerns before they become renewal surprises. Understand how adoption gaps, stakeholder changes and unresolved issues affect the customer's confidence in Resolver.
Bring the right people together around a recovery plan, maintain clear customer communication and follow through on commitments.
Own renewal readiness across your portfolio. Ahead of each renewal, confirm the value customers are receiving, understand their priorities and renewal intentions, and address open concerns. Provide evidence-based renewal likelihood and risk inputs to the AM, who owns pricing, procurement, negotiation, signature and the commercial forecast. Support and Services retain ownership of technical resolution and delivery.

Expansion Opportunity Discovery (10%)

Measures of Success: You identify high-intent expansion opportunities that meet agreed qualification criteria, with a customer need, relevant stakeholders, potential value and an agreed next step for AM follow-up.

Stay curious about the customer's changing business. Identify situations where additional products, teams or use cases could help them achieve a meaningful outcome.
Explore the need, stakeholders and potential value before introducing an opportunity to the Account Manager. Make the handoff useful by sharing what you have learned and confirming an appropriate next step with the customer.
Continue contributing customer context and value evidence while the Account Manager leads the sales process, proposal and negotiation.

Customer Advocacy (5%)

Measures of Success: You facilitate feedback and coordinate appropriate responses to customer concerns.

Build relationships with customers who are willing to share their experience. Partner with Marketing on references, success stories and relevant customer programs.
Represent customer feedback internally with enough business context for Product and other teams to understand the need. Keep customers informed about the response and next steps.

What you will bring:

2–5 years of relevant SaaS experience, ideally in customer success or solution delivery.
Experience helping customers adopt software, achieve business goals and navigate challenges that affect the relationship.
Confidence using customer data and CRM tools to manage a portfolio and prepare for meaningful customer conversations.
Experience in Security and Investigations or GRC is a plus.

What we’ll give you in return:

Health and Wellness Benefits: 100% paid by us for health, dental and vision from day 1!
Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer career development opportunities to help you build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year
RRSP: We'll match 100% of your contributions up to 2.5%
Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
In The Office When you come into the office to work, you will have access to snacks and beverages and in-office games like ping-pong, group lunches, and karaoke. We also offer up lots of opportunity for team socials too, including the folks who are remote!
The base salary range for this role is $90,000-110,000.

Interested?

If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at careers@resolver.com

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

Manage a portfolio of customers by supporting platform adoption, tracking customer health and value, leading success planning and business reviews, and proactively addressing retention risks. Identify qualified expansion opportunities, coordinate useful handoffs to Account Managers, and represent customer feedback and advocacy needs internally.

Requirements

Candidates should have 2–5 years of relevant SaaS experience, ideally in customer success or solution delivery, and experience helping customers adopt software and achieve business goals. Confidence using customer data and CRM tools to manage a portfolio is expected; experience in Security and Investigations or GRC is a plus.

Skills

Customer Success
SaaS
Software Adoption
Business Acumen
Customer Health Assessment
Success Planning
Value Realization
Retention Management
Risk Management
Renewal Readiness
Expansion Opportunity Discovery
Stakeholder Management
Business Reviews
Salesforce
Customer Advocacy

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Professional Development Budget
Open Vacation
RRSP Matching
Paid Parental Leave
In-Office Snacks and Beverages
Team Social Events

Visa sponsorship

Not detected in the job text

Keywords

SaaS
No-Code Platform
Customer Success
Customer Adoption
Customer Health
Success Plans
Value Realization
Business Reviews
Customer Retention
Risk Management
Renewal Readiness
Expansion Opportunities
Account Management
Salesforce
Customer Advocacy
Stakeholder Management
Security
Investigations
GRC
Risk Intelligence
Customer Feedback
Recovery Plans
Portfolio Management

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Work requirements

Jobs in Canada