Jobs in Canada

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Added 13 mins ago
E
Automation Battery Technician
Epiroc
Snow Lake, MB
- Full-time
Document and report technical product issues.
Added 13 mins ago
DS
Program Manager/Account Manager
Dorigo Systems Ltd.
Burnaby, BC
- $60,000 to $90,000 CAD / year
- Full-time
Work with Technical Sales Managers (TSMs) on complex technical requirements, new product introductions, and customer growth opportunities.
Added 13 mins ago
AA
Spécialiste Senior Systèmes Avioniques / Avionics Systems Senior Specialist
Airbus Aircraft
Mirabel, QC
- Full-time
Added 13 mins ago
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AI Business Unit Leader - Build our new B2B SaaS Business
Aspire Software
Montreal, QC
- Full-time
Aspire Software is launching a new AI-driven B2B SaaS venture and is seeking an AI Lead to build and lead it from day one. We partner with vertical market software businesses to identify…
Added 28 mins ago
C
Product Design Manager, Design Systems
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
We're hiring a Product Design Manager to lead Design Systems at Clio. The role is open to candidates across Canada (excluding Quebec) and the US. If you are located near one of our hubs…
Added 28 mins ago
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Business Partner
BGIS
Markham, ON
- Full-time
Account Technology team oversee customer relationship management, business analysis, product and project management utilizing best-in-class software to support BGIS customers. Working…
Added 42 mins ago
B
Business Partner
BGIS
Markham, ON
- Full-time
Account Technology team oversee customer relationship management, business analysis, product and project management utilizing best-in-class software to support BGIS customers. Working…
Added 42 mins ago
IU
Product Manager
Ikotek USA, Inc.
Vancouver, BC
- $100,000 to $150,000 CAD / year
- Full-time
Lead RFQ presentations of company capabilities. Analyze customer requirements and coordinate internal technical proposals covering industrial design (ID), mechanical design (MD), hardware…
Added 42 mins ago
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Field Operations Associate
Grainger Canada
Swift Current, SK
- Full-time
DL NUMBER - Driver License, Valid and in State Must possess and maintain a valid driver’s license in province of residence Upon Hire required
Added 42 mins ago
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Senior Software Developer, Search
MaintainX
Canada
- Full-time
An expert level of English, both spoken and written, is required, as the individual will need to lead platform engineering managers across multiple teams, present technical priorities to…
Added 42 mins ago
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Gestionnaire de fabrication – Lignes d’assemblage / Manufacturing Line Manager – Assembly Lines
RTX
Mirabel, QC
- Full-time
Added 42 mins ago
Field Area Manager - Eastern Canada Service Operations
ENERCON
Saint-Ferdinand, QC
…a global reference for reliability and performance. With a product range spanning from 2 MW to 7 MW, ENERCON is at the forefront of wind energy innovation, propelling the industry toward a…
Added 1 hour ago
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Senior Manager, Accounting
Phoenix (YC W21)
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
…foundations that scale. This is a hands-on leadership role for a technical accountant who values accuracy, strong controls, and clean data, and who wants to help shape the growth of Finance…
Added 1 hour ago
KT
Account Executive – B2B Technology Solutions
KSPACE TECHNOLOGIES HQ
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
With operations across multiple international markets, Kspace Technologies supports organizations seeking reliable technology implementation, modernization, and ongoing technical expertise.
Added 1 hour ago
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DER Specialist
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Location: Mississauga, ON (hybrid, 3 days in office)
Added 1 hour ago
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Senior Manager, Engineering
TD
Toronto, ON
- Full-time
Lead a team of engineers to design, engineer, and coordinate execution of IAM related components for new service delivery, platform enablement & enhancements, and cloud migrations on our…
Added 1 hour ago
MC
Production Supervisor, Blend and Fill / Superviseur(e) de production, Formulation et Remplissage
Merck Canada
Charlottetown, PE
- Internship
Must be available on-call up to 12 hours per day, 7 days per week for emergency situations
Added 1 hour ago
MF
Producer - Augmented Games
Moment Factory
Montreal, QC
- Full-time
Operations Support (SAO) Alignment: Gather technical field feedback to help the product team improve game reliability and drive product evolution.
Added 1 hour ago
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Principal Product Manager, Industry Extensions for Autodesk Assistant
Autodesk
Toronto, ON
- Full-time
Evangelize the journeys and align product lines. Translate technical tradeoffs into business impact and build consensus so the Agentic Platform is adopted as a dependable foundation across…
Added 1 hour ago
A
Principal Product Manager, Industry Extensions for Autodesk Assistant
Autodesk
Toronto, ON
- Full-time
Evangelize the journeys and align product lines. Translate technical tradeoffs into business impact and build consensus so the Agentic Platform is adopted as a dependable foundation across…
Added 1 hour ago
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Method Technician - Finishing
Safran
Mirabel, QC
- Full-time
Ensure the compliance and performance of the product-process by analyzing and resolving non-conformities and technical issues.
Added 1 hour ago
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Product Expert
Cabico&co
Coaticook, QC
- Full-time
Identify innovative product ideas and innovative solutions to technical challenges in order to maintain Cabico's competitive advantage.
Added 1 hour ago
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Product Expert
Cabico&co
Magog, QC
- Full-time
Identify innovative product ideas and innovative solutions to technical challenges in order to maintain Cabico's competitive advantage.
Added 1 hour ago
C
Product Expert
Cabico&co
Sherbrooke, QC
- Full-time
Identify innovative product ideas and innovative solutions to technical challenges in order to maintain Cabico's competitive advantage.
Added 1 hour ago
C
ASIC Development Technical Leader
Cisco
Vancouver, BC
- Full-time
You will be in the Silicon One development organization as an ASIC Implementation Technical Lead with a primary focus on Design-for-Test. You will work with Front-end RTL teams, backend…

Resolver

Customer Success Manager

Toronto, ON, Canada

The base salary range for this role is $90,000-110,000. · Full-time

Apply on jobs.jobvite.com About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this role is $90,000-110,000.
Job type: Full-time
Experience: 2–5 years of relevant SaaS experience, ideally in customer success or solution delivery.
Posting language: English
Posted: Nov 10, 2026

Original job description

Resolver operates as a hybrid workforce with a mix of both at home and in office work. For this role we are looking for someone who wants to hang out with us in real life 2 times per week with our awesome team.

As a Customer Success Manager at Resolver, you'll help customers turn their investment in our platform into results that matter to their business. You'll learn what their teams are trying to accomplish, build relationships with the people driving those goals, and help them make Resolver an effective part of how they work.

You'll have responsibility for a portfolio of customers and the opportunity to influence their experience throughout the relationship. That means helping customers adopt the platform, making their progress visible, addressing concerns early and recognizing where Resolver could support their next business priority.

Your success will come from combining customer understanding with business acumen. You'll know when to offer guidance, when to challenge an assumption and when to bring in a colleague with the expertise to help.

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform fives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work six years in a row.

What you’ll be doing:

Customer Health and Value Realization (35%)

Measures of Success: You maintain actionable health assessments and customer-aligned success plans that guide progress.

Build a working understanding of each customer's business priorities, stakeholders and expectations.
Own the customer success plan, agreeing achievable milestones and evidence of value with the customer.
Lead business reviews that help customers assess their progress and decide what deserves attention next. Build relationships with users, champions and executive sponsors so your understanding of the account extends beyond a single contact.
Maintain evidence-based customer health assessments, facilitate feedback and follow through on what you learn. Use Salesforce to give the account team a useful, accurate picture of the relationship.

Retention and Risk Management (25%)

Measures of Success: You contribute to retaining existing customer revenue through proactive value, adoption and risk management.

Identify concerns before they become renewal surprises. Understand how adoption gaps, stakeholder changes and unresolved issues affect the customer's confidence in Resolver.
Bring the right people together around a recovery plan, maintain clear customer communication and follow through on commitments.
Own renewal readiness across your portfolio. Ahead of each renewal, confirm the value customers are receiving, understand their priorities and renewal intentions, and address open concerns. Provide evidence-based renewal likelihood and risk inputs to the AM, who owns pricing, procurement, negotiation, signature and the commercial forecast. Support and Services retain ownership of technical resolution and delivery.

Expansion Opportunity Discovery (10%)

Measures of Success: You identify high-intent expansion opportunities that meet agreed qualification criteria, with a customer need, relevant stakeholders, potential value and an agreed next step for AM follow-up.

Stay curious about the customer's changing business. Identify situations where additional products, teams or use cases could help them achieve a meaningful outcome.
Explore the need, stakeholders and potential value before introducing an opportunity to the Account Manager. Make the handoff useful by sharing what you have learned and confirming an appropriate next step with the customer.
Continue contributing customer context and value evidence while the Account Manager leads the sales process, proposal and negotiation.

Customer Advocacy (5%)

Measures of Success: You facilitate feedback and coordinate appropriate responses to customer concerns.

Build relationships with customers who are willing to share their experience. Partner with Marketing on references, success stories and relevant customer programs.
Represent customer feedback internally with enough business context for Product and other teams to understand the need. Keep customers informed about the response and next steps.

What you will bring:

2–5 years of relevant SaaS experience, ideally in customer success or solution delivery.
Experience helping customers adopt software, achieve business goals and navigate challenges that affect the relationship.
Confidence using customer data and CRM tools to manage a portfolio and prepare for meaningful customer conversations.
Experience in Security and Investigations or GRC is a plus.

What we’ll give you in return:

Health and Wellness Benefits: 100% paid by us for health, dental and vision from day 1!
Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer career development opportunities to help you build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year
RRSP: We'll match 100% of your contributions up to 2.5%
Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
In The Office When you come into the office to work, you will have access to snacks and beverages and in-office games like ping-pong, group lunches, and karaoke. We also offer up lots of opportunity for team socials too, including the folks who are remote!
The base salary range for this role is $90,000-110,000.

Interested?

If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at careers@resolver.com

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

Manage a portfolio of customers by supporting platform adoption, tracking customer health and value, leading success planning and business reviews, and proactively addressing retention risks. Identify qualified expansion opportunities, coordinate useful handoffs to Account Managers, and represent customer feedback and advocacy needs internally.

Requirements

Candidates should have 2–5 years of relevant SaaS experience, ideally in customer success or solution delivery, and experience helping customers adopt software and achieve business goals. Confidence using customer data and CRM tools to manage a portfolio is expected; experience in Security and Investigations or GRC is a plus.

Skills

Customer Success
SaaS
Software Adoption
Business Acumen
Customer Health Assessment
Success Planning
Value Realization
Retention Management
Risk Management
Renewal Readiness
Expansion Opportunity Discovery
Stakeholder Management
Business Reviews
Salesforce
Customer Advocacy

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Professional Development Budget
Open Vacation
RRSP Matching
Paid Parental Leave
In-Office Snacks and Beverages
Team Social Events

Visa sponsorship

Not detected in the job text

Keywords

SaaS
No-Code Platform
Customer Success
Customer Adoption
Customer Health
Success Plans
Value Realization
Business Reviews
Customer Retention
Risk Management
Renewal Readiness
Expansion Opportunities
Account Management
Salesforce
Customer Advocacy
Stakeholder Management
Security
Investigations
GRC
Risk Intelligence
Customer Feedback
Recovery Plans
Portfolio Management

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Work requirements

Jobs in Canada