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Added 13 mins ago
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Resonaite

Delivery Manager (Professional Services)

Toronto, ON, Canada

Pay: $115,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Oct 27, 2026
Experience: 7+ years of experience working within technology delivery, professional services, systems integration or a related technical environment.
Posting language: English
Posted: Sep 27, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are seeking a Delivery Manager to lead the successful delivery of client technology initiatives while providing day-to-day leadership to a highly skilled technical team.

Location: Hybrid 3d/week in office (Toronto or Ottawa or Winnipeg)

This is not a traditional PMO role. The successful candidate will bring a strong technical foundation and be comfortable operating at the intersection of project delivery, client management, technical teams and people leadership.

The role combines elements of Project Manager, Scrum Master and Technical People Manager. You will work directly with clients, coordinate delivery across multiple projects, assess project feasibility, manage project financials and utilization, and coach and develop technical team members.

Key Responsibilities:

Team Leadership

The Project Delivery Manager will provide direct leadership to a team of approximately eight professionals, including:

6 Senior Systems Specialists
1 Solutions Architect
1 Project Coordinator

Responsibilities will include performance management, coaching, workload management, professional development and ensuring team members remain accountable for delivery commitments.

Project & Client Delivery

Lead multiple client-facing technology projects from initiation through delivery.
Act as the primary coordination point between clients, technical resources and internal stakeholders.
Establish project scope, timelines, milestones, resource requirements and delivery expectations.
Facilitate Agile ceremonies and provide Scrum Master-style leadership where appropriate.
Identify project risks, dependencies and delivery issues and drive them toward resolution.
Maintain strong client relationships and ensure clear, proactive communication throughout engagements.

Technical & Delivery Governance

Work with technical specialists and architects to assess the feasibility, complexity and delivery requirements of proposed projects.
Ensure projects are appropriately scoped and resourced before delivery commitments are made.
Monitor project financial performance, including budgets, utilization and billable hours.
Oversee timesheet accuracy and ensure appropriate governance around billable and non-billable activities.
Identify projects at risk of schedule, scope or financial variance and implement corrective actions.
Continuously improve project delivery processes, governance and operational discipline.

People Leadership

Provide direct leadership, coaching and performance management for technical team members.
Set clear expectations and hold individuals accountable for commitments while maintaining a constructive, supportive leadership style.
Coach employees with different working and communication styles and create an environment where diverse team members can perform effectively.
Conduct regular one-on-ones, provide feedback and support professional development.
Help balance project demands, individual workloads and team capacity.
Foster a culture that embraces change, accountability, collaboration and continuous improvement.

Requirements

7+ years of experience working within technology delivery, professional services, systems integration or a related technical environment.
Demonstrated experience managing technology projects and working directly with clients.
Strong technical background with the ability to engage credibly with engineers, systems specialists, architects and other technical professionals.
Previous experience leading or managing technical team members.
Strong understanding of Agile delivery practices and experience performing Project Manager and/or Scrum Master responsibilities.
Experience with project scoping, estimation and feasibility assessment.
Strong financial and commercial awareness, including project budgets, utilization, billable hours and resource planning.
Experience managing multiple concurrent projects and competing priorities.
Strong communication, facilitation and stakeholder-management skills.
Comfortable working in a fast-paced organization where structures, processes and priorities continue to evolve.

Apply About employer

More about this job

Responsibilities

Lead multiple client-facing technology projects from initiation through delivery, coordinating clients, technical teams, and internal stakeholders while managing scope, schedules, risks, and project financials. Provide direct leadership, coaching, workload management, and performance oversight for a team of technical professionals, while improving delivery governance and processes.

Requirements

Requires at least seven years of experience in technology delivery, professional services, systems integration, or a related technical environment, with demonstrated client-facing project management and technical team leadership experience. Candidates should bring strong Agile, scoping, estimation, feasibility, financial and resource-planning skills, along with effective communication and stakeholder-management abilities.

Skills

Technology Project Delivery
Client Management
Technical Team Leadership
Agile Delivery
Scrum Master Practices
Project Scoping
Estimation
Feasibility Assessment
Project Financial Management
Budget Management
Utilization Planning
Resource Planning
Risk Management
Stakeholder Management
Coaching and Performance Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Technology Delivery
Professional Services
Systems Integration
Project Management
Agile
Scrum Master
Client Management
Project Scoping
Project Estimation
Feasibility Assessment
Project Budgets
Utilization
Billable Hours
Resource Planning
Risk Management
Stakeholder Management
Technical Team Leadership
Performance Management
Coaching
Workload Management
Project Governance
Delivery Processes
Systems Specialists
Solutions Architecture
Project Coordination

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