Jobs in Canada

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Added 26 mins ago
HT
Business Analyst
Hirematic Talent Solutions
Toronto, ON
- $55 to $60 CAD / hour
- Full-time
…business rules and user interface design, in order to create the technical framework/specifications for development of the business solution and/or infrastructure services or…
Added 26 mins ago
W
Health and Benefits Senior Financial Analyst
WTW
Calgary, AB
- Full-time
Life and Health license required within 180 days of joining
Added 26 mins ago
R
Service Desk Analyst
Resonaite
Mississauga, ON
- Full-time
Our client is seeking a customer-focused Service Desk Analyst to join its IT team on a full-time, permanent basis. This role is responsible for delivering high-quality Level 1 and Level 2…
Added 26 mins ago
TC
Workday Integration Analyst
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
We are seeking a skilled Workday Integration Analyst with hands-on experience in designing, developing, and supporting Workday integrations across HCM, Payroll, Benefits, and Recruiting…
Added 26 mins ago
A
Industry Analyst (Energy-market) - Must relocate to Saudi Arabia
aramco
Toronto, ON
- Full-time
Based in Saudi Arabia, the Industry Analyst will monitor and interpret energy-market, geopolitical, policy, technology, and broader business developments. The role will turn internal and…
Added 26 mins ago
K
Information Technology Support Analyst
Kelly
London, ON
- Contract
Day Shift: $21.50/hour · Evening Shift (after 9 PM): $22.36/hour
Added 26 mins ago
LT
Cloud Support Analyst (SENIOR& LEAD)
Lorven Technologies Inc.
Toronto, ON
- Contract
Our client is looking Cloud Support Analyst (SENIOR & LEAD) for Long Term project in Toronto, ON (Hybrid) Below is the detail requirement.
Added 27 mins ago
B
Investment Bank Diversified Industries, Analyst
Barclays
Toronto, ON
- Full-time
Requires in-depth technical knowledge and experience in their assigned area of expertise
Added 27 mins ago
RU
Inside Sales Analyst - Canada
RSM US LLP
AB · Toronto, ON · Calgary, AB
- Full-time
Must possess impeccable confidence conversing via phone, video conferencing and email, required
Added 56 mins ago
SM
GOAPRDJP000001055 – Application Analyst – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Onsite Requirement: Three days per week, with availability for onsite meetings when required
Added 56 mins ago
KS
Accounts Payable Analyst
Kelly Services (Canada), Ltd.
Calgary, AB
- Contract
We’re seeking an experienced Account Analyst for a senior contract role supporting full-cycle accounts payable and employee expenses in a high-volume, automated environment.
Added 1 hour ago
C
Senior Agile Analyst
Co-operators
Guelph, ON · Mississauga, ON · Burlington, ON · Kitchener, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 1 hour ago
GD
Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 1 hour ago
BI
Business Analyst With Knowledge of SAP preferably MM module
BURGEON IT SERVICES
Toronto, ON
- Contract
Position : Business Analyst with Knowledge of SAP preferably MM module
Added 1 hour ago
LS
FP&A Solutions Consultant
Limelight Software
Toronto, ON
- Full-time
This role is a strong fit for an FP&A analyst, finance professional or financial analyst who enjoys working with customers. Candidates with customer success, account management, or client…
Added 1 hour ago
GD
Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 1 hour ago
GD
Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 1 hour ago
2I
Senior Business Analyst
2iSolutions Inc.
Toronto, ON
- Contract
Our Toronto-based client is hiring a Business Analyst – Senior for a 5-month onsite contract opportunity in Toronto, ON. The candidate must work onsite.
Added 2 hours ago
W
Data Analyst
Wiraa
Canada
- Full-time
As a Data Analyst for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you will support CraftStream, an internally built application, with a focus on data, integrations, analytics,…
Added 9 hours ago
Information System Reporting Analyst, BORN Ontario, Temporary Full-Time (1.0) (until March 2029)
CHEO
Ottawa, ON
The Reporting Analyst implements and ensures ongoing development and improvement of the BORN Information System (BIS) software application’s reporting portal, provides ongoing support to…
Added 10 hours ago
Solution Delivery Manager
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
You will balance business outcomes, technical feasibility, risk, capacity, and release constraints. The role is accountable for driving clarity across scope, solution, estimates,…
Added 10 hours ago
Sr. Cyber Security Advisor
Rogers Communications
Brampton, ON · Calgary, AB
You will act as a trusted security advisor, combining technical expertise with cyber risk management to help teams make secure, risk-informed business and technology decisions by…
Added 10 hours ago
K
Cybersecurity Analyst
Kezber
Brossard, QC
- Full-time
…placing people at the heart of every project. As a Cybersecurity Analyst, you will play a key role in protecting our clients' environments and our internal…
Added 11 hours ago
SC
Analyste d'Affaires Finance (Intermédiaire)
SII Canada
Montreal, QC
- Full-time
Experience as a Business Analyst within a financial institution.
Added 11 hours ago
A
Senior Systems Analyst - DocuSign Platform
Akkodis
Toronto, ON
- Contract
Work Model: Hybrid - 3 days per week in office

Resonaite

Service Desk Analyst

Mississauga, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: 3–5+ years of experience in an IT Service Desk, Help Desk, Desktop Support, or Technical Support role.
Posting language: English
Posted: Nov 11, 2026

Original job description

Our client is seeking a customer-focused Service Desk Analyst to join its IT team on a full-time, permanent basis. This role is responsible for delivering high-quality Level 1 and Level 2 technical support to employees across multiple business locations, ensuring reliable, responsive, and efficient IT services.

The ideal candidate is a hands-on IT support professional who enjoys troubleshooting technical issues, providing exceptional customer service, and supporting end users in a fast-paced enterprise environment. This position offers exposure to a broad range of end-user technologies while working closely with Infrastructure, Security, and Applications teams.

Employment Type: Full-Time, Permanent

Location: Hybrid – Mississauga, ON

Responsibilities

Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, peripherals, and basic networking issues.
Respond to incidents and service requests through the organization’s ITSM platform while meeting established service level agreements (SLAs).
Deliver remote and onsite (deskside) support for hardware, software, operating systems, and end-user technology issues.
Configure, deploy, maintain, and troubleshoot Windows workstations, Microsoft 365, and standard enterprise applications.
Install, image, configure, and replace end-user hardware and software as required.
Troubleshoot user accounts, Active Directory permissions, Microsoft 365 access, email, and application-related issues.
Support onboarding and offboarding activities, including account provisioning, equipment setup, and access management.
Maintain accurate documentation of incidents, resolutions, asset information, and knowledge base articles.
Support IT asset management, inventory tracking, hardware lifecycle management, and equipment deployment.
Assist with workstation refreshes, software rollouts, operating system upgrades, and technology implementation projects.
Escalate complex technical issues to Infrastructure, Network, Security, or Application teams as appropriate.
Identify opportunities to improve support processes, documentation, knowledge management, and overall service delivery.
Participate in an on-call rotation to support critical after-hours incidents.

Qualifications

3–5+ years of experience in an IT Service Desk, Help Desk, Desktop Support, or Technical Support role.
Experience supporting users within a corporate or multi-site enterprise environment.
Strong knowledge of Microsoft Windows operating systems and Microsoft 365.
Experience supporting desktops, laptops, mobile devices, printers, peripherals, and common end-user technologies.
Experience with Active Directory, user account administration, password management, and access provisioning.
Familiarity with Microsoft Outlook, Teams, OneDrive, and Office applications.
Experience using ITSM platforms such as ServiceNow, Jira Service Management, Freshservice, ManageEngine, or similar.
Solid understanding of ITIL principles, incident management, request fulfillment, and SLA-driven support.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent customer service, communication, and interpersonal skills.
Ability to prioritize multiple support requests in a fast-paced environment.
College diploma, university degree, or equivalent combination of education and experience in Information Technology, Computer Science, or a related discipline.
Microsoft certifications such as Microsoft 365 Certified, Azure Fundamentals, Modern Desktop Administrator, or similar are considered an asset.

Preferred Skills

Experience supporting Microsoft Intune, Microsoft Entra ID (Azure Active Directory), and endpoint management.
Knowledge of device imaging, software packaging, software deployment, and endpoint security solutions.
Experience supporting hybrid and remote work environments.
Familiarity with remote support tools and Microsoft Teams administration.
Exposure to PowerShell scripting or basic automation.
Experience supporting hardware lifecycle management and enterprise asset management.
Previous experience mentoring junior Service Desk analysts or contributing to knowledge management initiatives is considered an asset.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide remote and onsite Level 1 and Level 2 support for end-user devices, software, accounts, and common technology issues, while managing incidents and requests in an ITSM platform and meeting SLAs. Maintain equipment and support documentation, assist with deployments and technology projects, onboard and offboard users, and escalate complex issues to specialist teams.

Requirements

Requires 3–5+ years of service desk, help desk, desktop support, or technical support experience, preferably in a corporate or multi-site environment, along with strong Windows, Microsoft 365, Active Directory, troubleshooting, and customer service skills. A college diploma, university degree, or equivalent experience in IT or a related discipline is required; Microsoft certifications and experience with endpoint management, automation, and asset management are assets.

Skills

Level 1 And Level 2 Technical Support
Windows
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
ITSM Platforms
ITIL
Incident Management
Troubleshooting
Customer Service
Endpoint Management
Device Imaging
PowerShell
IT Asset Management
Knowledge Management

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Help Desk
Desktop Support
Level 1 Support
Level 2 Support
Windows
Microsoft 365
Active Directory
Microsoft Entra ID
Microsoft Intune
ServiceNow
Jira Service Management
Freshservice
ManageEngine
ITIL
Incident Management
Service Level Agreements
Microsoft Outlook
Microsoft Teams
OneDrive
Device Imaging
Software Deployment
Endpoint Security
PowerShell
Remote Support
IT Asset Management
Hardware Lifecycle Management
Account Provisioning
Knowledge Base
On-Call Support

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Work requirements

Jobs in Canada