Resident Services Coordinator

“How do you live in the moment?”

We are passionate about ‘Making Every Moment Matter™.” We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.

The Resident Services Coordinator reports to the Executive Director and is responsible for providing orientation, informal education, and support to new residents, families, and friends to promote comfort, well-being, and overall empowerment.

Wage Rate:

The starting annual salary is $50,000.

Vacancy:

This is not an existing vacancy and is a new position

Responsibilities:

• Act as the Home Resident Placement Coordinator
• Communicate with Ontario Health atHome on a daily basis to share available beds
• Complete the admissions application information documentation
• Schedule and conduct tours for prospective residents and families
• Inspect residents' rooms prior to move-in and coordinate with maintenance/housekeeping to ensure readiness
• Conduct exit interviews with discharged residents and their families
• Participate in move-in day conference led by Social Work 
• Complete residents’ business file by the end of move-in day
• Contact residents/families prior to move-in to gather necessary information for the business file as per the Genesis Program
• Work with residents and families on the waiting list to ensure information is collected to complete the business file
• Support families, friends and supporters of people experiencing dementia, while promoting a person-centered approach for each individual
• Communicate with Public Guardian and Trustee regarding new move-ins and establish payment process
• Ensure the Home’s collections policy is followed when new move-ins do not make payment within three (3) days of move-in.
• Understand the nature and meaning of quality indicators used by the Home
• Perform other duties as assigned or indicated in the Job Task Inventory

Qualifications:

The qualifications needed to join our family are as follows:

• High School Diploma.
• Social Service Worker certification
• Previous experience in a geriatric social-related field is an asset.
• Experience with electronic health records is preferred
• Well-developed interpersonal skills with the ability to interact courteously and effectively with residents, families, employees, volunteers, and the public.
• Demonstrates empathy, emotional intelligence, and the ability to bring positivity and joy to interactions. Able to adapt spontaneously and positively influences the moment for others. Approaches people with respect, positivity, and a non-controlling attitude.
• Registered with the college annually.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Second language is an asset.
• Demonstrate sensitivity to residents’ feelings and can turn tasks into positive social interactions. Committed to promoting individuals’ rights while meeting all legal requirements and managing risk.
• Must provide a complete and current Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one (within six months)
• Required to submit TB testing results (within the last six months or within 14 days of hire) or a chest X-ray (within the last year), as per Public Health requirements
• Two supervisory references required
• Provide proof of all required vaccines. The Employer strongly recommends to “stay up to date” with the recommended vaccines. Vaccination requirements are subject to changes as determined by the Employer.

What do we offer you?

• Competitive wages
• Employee benefits
• Employee perks
• Employee and Family Assistance Program
• Support for personal and professional growth

We look forward to speaking with you and Making Every Moment Matter™. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted.

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people. We are committed to ensuring our hiring practices are equitable, inclusive, and privacy conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process, please contact the hiring manager. 

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