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Added 4 mins ago
R
Data Steward (18CCDB2)
Referment
Montreal, QC
- Full-time
This could suit a data steward, data governance analyst, business analyst or data-quality specialist from a bank, asset manager or market-data provider who wants to work closer to AI-driven…
Added 1 hour ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 1 hour ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 2 hours ago
LH
Product Manager, Referral Management
Lifemark Health Group
Brampton, ON · Toronto, ON
- $95,000 to $115,000 CAD / year
- Full-time
…Product Manager, Referral Management, and the Business Systems Analyst supporting this area, partnering closely with both on requirements gathering, and execution to translate the broader…
Added 2 hours ago
LH
Senior Information Security Analyst
Lifemark Health Group
Brampton, ON · Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Lifemark Health Group is seeking a Senior Information Security Analyst for a permanent, full-time role on our Security Team. In this position, you will monitor and respond to security…
Added 2 hours ago
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Research Analyst (SRI) - Evaluative Clinical Sciences - Regular Full-Time 2026-18941 (2026-18941)
Sunnybrook
Toronto, ON
- Full-time
…energetic and experienced individual for a full-time Research Analyst position under the supervision of Dr. Jennifer Rabin. The successful candidate will join a diverse, multidisciplinary…
Added 2 hours ago
SM
RQ11350 – Test Lead – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…collaboration with the project manager, product owners, business analyst, developer, and other…
Added 2 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Added 2 hours ago
P
Procurement & Supply Chain Analyst / Supply Chain Data Analyst (PSCA010)
Potenco
Canada
- Full-time
Procurement & Supply Chain Analyst / Supply Chain Data Analyst
Added 2 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…
Added 3 hours ago
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Analyste d'hiver, investissements (2027) / Winter Analyst, Investments (2027)
Valstone
Montreal, QC
- Internship
Added 3 hours ago
T
Associate Investment Advisor
TD
Bridgewater, NS
- Full-time
Optional: Certified International Wealth Manager (CIWM) designation, Certified Financial Analyst (CFA), Chartered Investment Manager (CIM), or Certified Financial Planner (CFP)
Added 3 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…
Added 3 hours ago
SM
RQ11350 – Test Lead – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…collaboration with the project manager, product owners, business analyst, developer, and other…
Added 3 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, business process modelling, data modelling, stakeholder engagement, and I&IT…
Added 3 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst to support the Clinical Data Foundation (CDF) Program. The ideal candidate will have extensive experience in business analysis for electronic…
Added 3 hours ago
IG
Senior Business Analyst - Capital Markets
Insight Global
Toronto, ON
- $60 to $74 CAD / hour
- Full-time
Insight Global is seeking a Senior Business Analyst to support a leading pension and investment organization within its Trading Integrations team. This individual will play a key role in a…
Added 3 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, business process modelling, data modelling, stakeholder engagement, and I&IT…
Added 3 hours ago
S
Laboratory Information System Analyst - Laboratory Information Services - Temporary Full-Time 2026-18987 (2026-18987)
Sunnybrook
Toronto, ON
- Full-time
Added 4 hours ago
SM
29954-RFR-DTS-072 – Business Analyst
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Senior Business Analyst to work with one of our Public Sector clients in Winnipeg, Manitoba. The ideal candidate will have extensive experience in business…
Added 4 hours ago
SM
29954-RFR-DTS-072 – Business Analyst
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Senior Business Analyst to work with one of our Public Sector clients in Winnipeg, Manitoba. The ideal candidate will have extensive experience in business…
Added 4 hours ago
SM
29954-RFR-DTS-072 – Business Analyst
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Senior Business Analyst to work with one of our Public Sector clients in Winnipeg, Manitoba. The ideal candidate will have extensive experience in business…
Added 5 hours ago
VB
Senior Financial Analyst (6 month contract)
Vaco by Highspring
Toronto, ON · Greater Toronto Area, Canada
- $45 to $50 CAD / hour
- Contract
Added 7 hours ago
CI
Stocktaking Counter
Calian in Space & Technology
Kingston, ON
- Full-time

Restaurant Brands International

Analyst, Service Management (Fixed Term - 12 Months)

Toronto, ON, Canada
Corp - Toronto Corporate Office, Canada

For candidates based in Ontario, the expected salary range is: $65,000 -$75,000 CAD. · Full-time

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Job details

Pay: For candidates based in Ontario, the expected salary range is: $65,000 -$75,000 CAD.
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

RBI is seeking an Analyst, Service Management to join our team in support of our Global Business Services (“GBS”) organization. This role is responsible for supporting the execution and management of the GBS Excellence Program, RBI’s performance management framework for GBS operations.

The Analyst will help monitor and evaluate operational performance across GBS, with a particular focus on the newly established Restaurant Support Tower. Leveraging GBS performance data, the Analyst will identify insights and opportunities to drive continuous process improvement initiatives through process reengineering, stakeholder collaboration, and automation opportunities.

RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.

Key Responsibilities

Support the day-to-day execution of the GBS Excellence Program. Partner closely with the Senior Analyst, Service Management, to ensure tower performance feeds into the broader Excellence Program governance.

Manage routines, including operational audits, performance monitoring within RBI’s request management platform (Freshdesk), maintenance of performance dashboards, and facilitation of tower leadership meetings and workshops.

Conduct data analysis to extract operational insights and identify opportunities for service delivery enhancement across the GBS organization.

Drive continuous process improvement, automation, and change management initiatives by leveraging tools such as ChatGPT, Claude, Microsoft Power Platform, RBI’s ERP systems, Snowflake, Smartsheet, etc.

Engage with GBS operational towers and other stakeholders to co-create solutions, present performance findings and recommendations, and facilitate cross-functional collaboration.

Qualifications:

Bachelor’s degree required; fields such as Business, Information Systems, Engineering, or a related discipline are preferred.

Relevant experience in business analysis, process improvement, service management, or a related field a plus.

Proficient in AI-driven automation via ChatGPT/Claude, Microsoft Power Automate, Advanced Excel, and other Microsoft Office Suite applications.

Experience with Snowflake, Smartsheet, and enterprise systems such as ERP platforms (e.g., SAP) is considered an asset.

Strong data analysis skills with the ability to translate data into actionable business insights and recommendations.

Demonstrated ability to work effectively with cross-functional stakeholders at various organizational levels.

Self-starter with a continuous improvement mindset and strong project management skills.

This posting is for a position that will become vacant on or around January 15, 2027. For candidates based in Ontario, the expected salary range is: $65,000 -$75,000 CAD. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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More about this job

Responsibilities

The Analyst will support the execution and management of the GBS Excellence Program by monitoring operational performance and facilitating tower leadership meetings. They will also drive continuous process improvement and automation initiatives by analyzing performance data and collaborating with cross-functional stakeholders.

Requirements

A bachelor's degree in Business, Information Systems, Engineering, or a related field is required. Candidates should possess strong data analysis skills and proficiency in AI-driven automation tools and Microsoft Office applications.

Skills

Business analysis
Process improvement
Service management
Data analysis
Automation
Change management
ChatGPT
Claude
Microsoft Power Platform
Snowflake
Smartsheet
ERP systems
SAP
Project management
Stakeholder collaboration
Performance monitoring

Benefits

Paid parental leave
Telemedicine
Mental wellness support

Visa sponsorship

Not detected in the job text

Keywords

GBS Excellence Program
Service Management
Process Reengineering
Automation
Data Analysis
Freshdesk
Performance Dashboards
Change Management
Microsoft Power Automate
Advanced Excel
ERP
SAP
Snowflake
Smartsheet
Continuous Improvement
Project Management
Stakeholder Management
Global Business Services
Operational Audits
Business Analysis

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