Analyst, Workday Experience

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Analyst, Workday is responsible for supporting the Director HR Technology and cross-functional leads by serving as a technical/functional resource for supporting the Workday platform (Human Capital Management, Payroll, Benefits, Absence, Recruiting, Talent, Advanced Compensation, and Time Tracking); responsible for, configuration and administration, and ensuring compliance with established system process standards and documentation.

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates will be expected to work onsite 5 days per week out of our office in Toronto, ON.

What You'll Do:

• Act as technical support for advanced Workday report writing  
• Analyze and troubleshoot Workday related issues through the application of root-cause analysis and resolve as necessary. Provide support to internal users. 
• Assist with testing new business processes, system modifications, and updates. 
• Collaborate and support functional leads with escalated support issues. 
• Monitor and track progress on Workday support requests 
• Identify opportunities to streamline and automate work where practical (and/or improve performance, reduce risk, etc.). 
• Create and maintain detailed testing documentation and training materials 
• Participate in HR special projects. 

What You Bring:

• 1+ years of hands-on experience supporting, configuring, or administering Workday HCM.
• Bachelor’s degree or relevant certification in Human Resources, Information Systems, Business, or a related field.
• Strong knowledge of Workday HCM configuration, business processes, and security, with experience in at least one additional module: Benefits, Payroll, Recruiting, Advanced Compensation, or Talent.
• Solid understanding of HR functions, processes, and systems, with the ability to identify opportunities for improvement.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to resolve complex system and process issues.
• Experience gathering business requirements, conducting gap analyses, mapping processes, and documenting system enhancements.
• Familiarity with SQL and relational databases.
• Excellent communication, organizational, and collaboration skills, with strong attention to detail and the ability to manage multiple priorities.
• Proactive, adaptable, and eager to learn, with the ability to thrive in a fast-paced, collaborative environment.

This posting is for a position that will become vacant on or around January 1, 2027. For candidates based in Ontario, the expected salary range is: $65,000 -$80,000 CAD. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.