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Added 5 months ago
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Added 5 months ago
Site Reliability Engineer II
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Restaurant365

Site Reliability Engineer II

Quinte West, ON, Canada

Pay: This position has a salary range of $98,583-$138,016 annually.
Job type: Full-time
Experience: 2–4 years of experience in site reliability engineering, DevOps, or cloud operations.
Posting language: English
Posted: Mar 27, 2026

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Original job description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

This role requires a hybrid work schedule based out of one of our office locations: Austin, TX; Irvine, CA; or Akron, OH.

The Site Reliability Engineer II will be responsible for supporting, enhancing, and maintaining Restaurant365’s cloud infrastructure and applications. Qualified candidates will demonstrate growing expertise in site reliability practices, with skills in incident response, system monitoring, automation, and performance troubleshooting. You will collaborate with DevOps, development, and infrastructure teams to resolve moderately complex issues, propose improvements, and strengthen the reliability, scalability, and security of our SaaS platform.

\nHow you'll add value:

Execution & Collaboration
Respond to production incidents, perform triage and troubleshooting, and contribute to post-incident analysis.
Identify and automate manual processes to improve efficiency and reduce risk.
Enhance and evolve monitoring tools and platforms to improve observability.
Promote and apply best practices for reliability, scalability, and performance across engineering.
Implement and support cloud automation using Terraform, Ansible, or CloudFormation.
Work within change management protocols to provide maximum uptime for production systems.
Participate in on-call rotation, providing 24x7 support for incidents and contributing to root cause analysis.
Partner with developers, architects, vendors, and IT teams to ensure reliable system operations.
Research and remediate vulnerabilities in coordination with security teams.
Maintain documentation of infrastructure, monitoring, runbooks, and incident response procedures.

Standards & Process
Apply company policies and procedures when handling operational tasks and incidents.
Suggest and implement improvements to operational processes and monitoring practices.
Contribute to technical diagrams, documentation, and runbooks for system reliability.

Learning & Growth
Expand expertise in cloud services (Azure, AWS, or GCP) and container platforms (EKS, ECS, AKS).
Build proficiency with observability and monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios).
Develop scripting and automation skills using Python, Bash, PowerShell, or similar.
Participate in planning discussions by contributing technical input on system stability and reliability.

What you'll need to be successful in this role:

BS in Computer Science, Information Systems, or related field (or equivalent experience).
2–4 years of experience in site reliability engineering, DevOps, or cloud operations.
Experience with cloud platforms (Azure or AWS), including services such as AKS, ECS/EKS, Functions/Lambda, S3, and Blob storage.
Proficiency with infrastructure-as-code and automation (Terraform, Ansible, YAML, Python, Bash, PowerShell).
Strong Linux engineering skills; working knowledge of Windows administration.
Experience supporting production environments and participating in on-call rotations.
Familiarity with web servers and middleware (Nginx, Apache Tomcat).
Experience with CI/CD tools (GitLab, Git, or similar).
Strong written, oral, and interpersonal communication skills.

Preferred Qualifications

Experience with monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios).
Knowledge of performance analysis and system vulnerability remediation.
Cloud certification (AWS or Azure) preferred.
Familiarity with restaurant industry SaaS platforms and customer-facing applications.

R365 Team Member Benefits & Compensation

This position has a salary range of $98,583-$138,016 annually. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives

#BI-Remote

Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

Apply About employer

More about this job

Responsibilities

The Site Reliability Engineer II will support, enhance, and maintain the cloud infrastructure and applications by responding to production incidents, automating manual processes, and enhancing monitoring tools. Responsibilities also include implementing cloud automation, participating in on-call rotation, and partnering with various teams to ensure reliable system operations.

Requirements

Candidates need 2–4 years of experience in site reliability engineering, DevOps, or cloud operations, along with a BS in Computer Science or equivalent experience. Success requires proficiency with infrastructure-as-code tools like Terraform, strong Linux engineering skills, and experience supporting production environments with on-call participation.

Skills

Incident Response
System Monitoring
Automation
Performance Troubleshooting
Terraform
Ansible
CloudFormation
Azure
AWS
GCP
EKS
ECS
AKS
Prometheus
Grafana
Python

Benefits

Medical benefits
401k
Equity Option Grant
Unlimited PTO
Company holidays
Wellness initiatives

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Cloud Infrastructure
Site Reliability Engineering
Incident Response
System Monitoring
Automation
Performance Troubleshooting
DevOps
Infrastructure
Scalability
Security
Terraform
Ansible
CloudFormation
Azure
AWS
GCP
EKS
ECS
AKS
Prometheus
Grafana
ELK
Python
Bash
PowerShell
Linux
CI/CD
GitLab
Nginx

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