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Added 21 mins ago
Health Education Researcher/Consultant
Queen's University
Kingston, ON
$94,000 to $123,000 CAD / year
Contract
Reporting to the Senior Director of OPDES, the incumbent is responsible for planning, implementing and evaluating programs and services to collaborate and advise on the research, training…
Added 38 mins ago
OYEP National Operations Manager
Dexterra
Thunder Bay, ON
Full-time
In this national leadership role, you will guide strategy, develop exceptional leaders, foster trusted community partnerships, and ensure OYEP delivers measurable results for youth,…
Added 51 mins ago
Job ID #32254: Superintendent Energy and Utilities
City Of Hamilton
Hamilton, ON
Full-time
…home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the…
Added 1 hour ago
Ministerial Liaison Officer
Department of Energy and Economic Diversification
Perth South, ON
Full-time
…deliver innovative solutions that create enduring value for the…
Added 1 hour ago
Constituency Director
House of Commons (Canada) / Chambre des communes (Canada)
Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
The Constituency Director leads the constituency team and ensures the effective delivery of constituent services, casework, stakeholder relations, community outreach and office…
Added 1 hour ago
Program Coordinator, Community Relations
University of Victoria
Victoria, BC
Full-time
Reporting to the Associate Director, Community and Government Relations, the Program Coordinator will play a key role in strengthening relationships between the university and the broader…
Added 2 hours ago
Job ID #32254: Superintendent Energy and Utilities
City of Hamilton
Hamilton, ON
Full-time
…home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the…
Added 2 hours ago
Constituency Director
Working for a Member of Parliament / Travailler pour un(e) député(e)
Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
The Constituency Director leads the constituency team and ensures the effective delivery of constituent services, casework, stakeholder relations, community outreach and office…
Added 2 hours ago
Constituency Director
Working for a Member of Parliament / Travailler pour un(e) député(e)
Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
The Constituency Director leads the constituency team and ensures the effective delivery of constituent services, casework, stakeholder relations, community outreach and office…
Added 9 hours ago
Director of Education
Métis Nation-Saskatchewan
Saskatoon, SK
Full-time
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Added 11 hours ago
Director of Finance & Administration
Hungry For Life International
Chilliwack, BC
Full-time
…spiritual change in the world. Through global partnerships and community-focused initiatives, we support leaders and communities to cultivate spiritual vibrancy and human flourishing. Our…
Added 11 hours ago
Communications Specialist, McCaig Bone and Joint Health Institute
University of Calgary
Calgary, AB
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Reporting to the Manager, Business and Operations with accountabilities to the Director, McCaig Institute for Bone and Joint Health, the Communications Specialist will work closely with…
Added 11 hours ago
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
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Reporting to the Director of Human Resources, the HR/LR Consultant will provide guidance and support to managers and other Human Resources staff on employment and labour relations matters.…
Added 13 hours ago
Associate Director - Commercial Real Estate
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Edmonton, AB
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Account Director in Training (Janitorial)
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Added 13 hours ago
Senior Manager, Payroll
The University of British Columbia
Vancouver, BC
$10,459.67 to $15,675.58 CAD / month
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…position plays a key role in financial reconciliation, labour relations support, internal controls, and payroll system development, while fostering a culture of service excellence, equity,…
Added 13 hours ago
Manager, Payroll Operations & Control
The University of British Columbia
Vancouver, BC
$9,599.75 to $14,385.5 CAD / month
Full-time
…reconciliations, and providing expert advice to the University community. Through close interaction with end-users and exceptional customer service, this position has a significant impact…
Added 13 hours ago
Sales Manager
Westmont Hospitality Group
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Up to $70,000 CAD / year
Full-time
Maintaining positive relations with all Guests, Vendors, and Colleagues while portraying a professional Hilton image at all times
Added 14 hours ago
Director, Community Impact
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Develop and maintain positive relations with community organizations and funded agencies
Added 14 hours ago
Account Director in Training (Janitorial)
Dexterra
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Added 14 hours ago
Marketing Officer - Events (Term Position)
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Reporting to the Marketing Director, below are some key responsibilities:
Added 14 hours ago
Performance Marketing Specialist Co-op
telMAX Inc.
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$20 to $25 CAD / hour
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Reporting to the Director of Communications & Brand Strategy, the Performance Marketing Specialist will play an active role in supporting marketing programs that drive awareness,…
Added 15 hours ago
Associate Student Recruitment Advisor
University of British Columbia
Kelowna, BC · UBCO | University Centre (UNC)
$5,692.25 to $8,179.5 CAD / month
Full-time
The Associate Student Recruitment Advisor reports to the Associate Director, Student Recruitment & Advising. The position works closely in collaboration with: (a) Student Recruiter-Advisors…
Added 15 hours ago
Construction & Project Manager
M2 Engineering
AB · Edmonton, AB
Full-time
…that works hard, plays hard, and makes a difference in our community. We offer a very competitive compensation package, and we not only reward you financially, but give you challenging…
Added 15 hours ago
Director of Primary Care
Canadian College of Health Leaders - Northwestern Ontario Chapter
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The Director; Primary Healthcare provides strategic leadership and oversight for LIHC’s primary care services, ensuring alignment with the Community Health Centre model of care,…

Retirement Concepts

Community Relations Manager

White Rock, BC, Canada

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Oct 23, 2026
Experience: A minimum of 3 years of sales and customer service experience required.
Posting language: English
Posted: Sep 23, 2026

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Original job description

About Us

At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About The Role

The Community Relations Manager (CRM) reports to the General Manager (GM) and/or designate and is responsible for building relationships through community outreach, identifying sales leads, reaching occupancy and revenue goals. The role of CRM supports older adults and their families choose the best option for retirement living accommodation, care and services. The CRM as part of the leadership team and connects with all persons served to ensure quality customer service is achieved.

Responsibilities

Included but not limited to:

Engage and mobilize your team to achieve the purpose, goals, objective and key results of the organization.
Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
Model the values and leadership behaviours of the organization and inspire others to do the same.
Achieves or exceeds occupancy and revenue targets by working with the GM and site leadership team.
Drives qualified leads to the community through promotion, advertising, online engagement and various mediums
Conducts personal visits with prospects and their families to understand their needs and aligns the community.
Build professional referral relationships with community partners and provide tools and resources to encourage promotion and referrals to the community.
Utilize and maintain the community database on a daily basis, and ensure timely follow up.
Understand market trends, as well as competitor services and offerings from features, rates, incentives, occupancies, etc., all to maintain a competitive edge.
Working closely with the GM and the Director of Sales and Marketing to create the community marketing plan, events and annual budget.
Develops a strategic marketing plan and events to grow a portfolio of interested prospects and engaged community partners.
Design marketing materials in collaboration with the Director of Sales and Marketing.
Work with other CRM’s to share insights and best practices, including bi-monthly teleconference calls and quarterly meetings.
Takes the lead on leases and contracts with new residents.
Collaborate with the GM and other departmental managers to review occupancy objectives.
Collaborate with all other departments to provide an exceptional move-in/ move-out process.
Maintains a safe environment for residents, family and staff, through:

accident prevention,
knowledge of emergency procedures and regulations,
the safe use of supplies and equipment and reporting when repairs are necessary, and
Utilizing infection control procedures

Performs all other duties as required.

Qualifications & Skills

A minimum of 3 years of sales and customer service experience required.
Previous experience in senior housing is an asset.
A passion working with seniors
All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
Ability to read, write and speak English proficiently.
Must have reliable transportation and be able to travel.
Effective written and spoken communication skills
Excellent interpersonal skills
Work independently and in a team environment
Highly organized and able to multi-task.
Highly self-motivated, with a passion for delivering outstanding results
Ability to work weekends, evenings and/or flexible hours (i.e. to attend/facilitate meetings/events), as required.
Solid working knowledge of MS Office Suite (Outlook, Excel, Word, PowerPoint)
Knowledge and previous use of a CRM or Data Base management system an asset.
Ability to travel, as required.

West Coast Seniors Housing Management

is an equal opportunity employer.

Apply About employer

More about this job

Responsibilities

Build community relationships and generate qualified leads through outreach, marketing, prospect visits, and referral partnerships, while meeting occupancy and revenue targets. Coordinate marketing plans, events, leases, and resident transitions with the General Manager and other teams, while supporting a safe and welcoming community.

Requirements

Requires at least three years of sales and customer service experience; senior housing experience is an asset, along with a passion for working with seniors. Applicants need strong communication and interpersonal skills, the ability to work independently and collaboratively, reliable transportation and travel availability, proficiency with Microsoft Office, and flexibility to work evenings or weekends as needed; a vulnerable sector criminal record check is required.

Skills

Sales
Customer Service
Community Outreach
Lead Generation
Relationship Building
Marketing Planning
Occupancy and Revenue Management
Market and Competitor Analysis
Database Management
Event Planning
Lease and Contract Management
Written and Verbal Communication
Interpersonal Skills
Organization and Multitasking
Teamwork
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Senior Housing
Retirement Living
Community Outreach
Sales
Customer Service
Lead Generation
Occupancy Targets
Revenue Targets
Community Partnerships
Referral Relationships
Marketing Plan
Advertising
Online Engagement
Market Trends
Competitor Analysis
Community Database
CRM System
Event Planning
Leases
Contracts
Move-In and Move-Out Process
Infection Control
Emergency Procedures
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Vulnerable Sector Criminal Record Check

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