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Added 6 mins ago
Project Coordinator - Live Events & Scenery
Scene Ideas Inc.
Richmond, BC
$24 to $28 CAD / hour
Contract
The Project Coordinator - Live Events & Scenery is a project-support position that assists the Project Management, Sales, and Operations teams with the organization of live-event projects.
Added 6 mins ago
Director, Retail Distribution
Pinnacle Investment Management Group
Toronto, ON
…scalable market presence from Toronto and delivering agreed sales, asset-raising and client-engagement…
Added 21 mins ago
General Manager
P3 Veterinary Partners
Halifax, NS
Full-time
Revenue growth and cost management, particularly in the area of labour and Cost of Sales (COS)
Added 1 hour ago
Sales Support Associate I
Coach
Burnaby, BC
Full-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 hour ago
Lead, Account-Based Marketing Strategy (ABX)
Sage
Toronto, ON
Full-time
…target accounts, engage buying groups, align Marketing and Sales Development, measure account progression, and improve pipeline quality across key growth…
Added 2 hours ago
Strategy Director
Saatchi & Saatchi Canada
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Saatchi & Saatchi is looking to add a Strategy Director to their happy team.
Added 2 hours ago
Strategy Director
Saatchi & Saatchi Canada
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Saatchi & Saatchi is looking to add a Strategy Director to their happy team.
Added 3 hours ago
Sales Manager
Source Office Furniture & Systems Ltd.
AB · Edmonton, AB
Full-time
This is a player‑coach role focused on building structure, improving sales processes, and supporting the team through consistent coaching, accountability, and data‑driven decision‑making.…
Added 3 hours ago
Director of Sales Operations and Business Development
RevOps Report
Markham, ON
Full-time
This is a Director of Sales Operations and Business Development position at ML6 Search + Talent Advisory. Visit the company website for full job details and requirements.
Added 3 hours ago
Volunteer Board Director
BLK OWNED
Hamilton, ON
Contract
Added 3 hours ago
AI-Native Engineering Solutions Sales Specialist
Cognizant
Toronto, ON
$150,000 to $165,000 CAD / year
Full-time
As a AI-Native Engineering Solutions Sales Specialist you will make an impact by accelerating growth across our Software Engineering Group (SEG) portfolio and helping clients unlock…
Added 4 hours ago
Director, Total Rewards
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Moncton, NB · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
The Director, Total Rewards has responsibility for Wawanesa's total rewards strategy across compensation, group benefits, recognition and other reward programs. The incumbent leads the…
Added 5 hours ago
Associate Director - Commercial Real Estate
ATB
Edmonton, AB
Full-time
…strong client relationships and will act as a key part of the Sales Team to identify revenue opportunities, take leadership, and collaborate across multiple internal teams, including ATB’s…
Added 5 hours ago
Director of Engineering
Cam Tran
NB · Colborne, NB
Full-time
The Director of Engineering will lead the engineering design and development team, for the assigned region, for single phase and three phase distribution transformers. This role combines…
Added 5 hours ago
Commercial Manager, Americas Private Equity
Dialectica
Montreal, QC
Full-time
…client-facing activity across the region. Reporting to the Director of Private Equity, you will establish and grow relationships with private equity clients across the Americas - building…
Added 5 hours ago
Sales Manager
Westmont Hospitality Group
Winnipeg, MB
Up to $70,000 CAD / year
Full-time
The Sales Manager is responsible for managing and achieving the top line sales, generate controllable transient segments and group business sales for overall revenue generation. The…
Added 6 hours ago
In-Flight Director - Bilingual
Flair Airlines Ltd.
Montreal, QC
Full-time
Added 6 hours ago
Precision Agriculture Lead - Agriculture
Brandt Group of Companies
AB · Alberta, Canada
Full-time
Working with the Director of Precision, you will ensure that the company vision of the Precision Ag division is implemented within your area of responsibility.
Added 6 hours ago
Director of Event Planning
Westin Hotels & Resorts
Ottawa, ON
Full-time
…between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue…
Added 6 hours ago
Information Technology Audit Manager
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
The Information Technology (IT) Audit Manager is a role within IA that will report to the Director (IT Digital and Data), within Internal Audit. The incumbent will support the execution of…
Added 6 hours ago
Warehouse Manager
Sysco
Vancouver, BC · Buckhead Vancouver
Full-time
Oversee the verification and processing of returned goods, coordinating disposition with Quality, Sales, and Finance.
Added 6 hours ago
Design Engineer
Definitive Electronics
Engineer, BC
Full-time
Reports to: Director of Engineering or Design Manager
Added 6 hours ago
Marketing Officer - Events (Term Position)
Banff Centre for Arts and Creativity
Banff, AB
Full-time
Reporting to the Marketing Director, below are some key responsibilities:
Added 6 hours ago
Director, Business Development
Canadian Society for Exercise Physiology (CSEP) Société canadienne de physiologie de l’exercice SCPE
Ottawa, ON
Full-time
The Director, Business Development is a strategic leadership position responsible for advancing
Added 6 hours ago
ECH - Manager, Marketing (12-Month Contract)
Empire Homes
Vaughan, ON
Contract
Empire Homes is seeking a Marketing Manger! Under the direction of the Senior Director, Marketing, you will be responsible for playing a crucial role in driving the company’s growth through…

Retirement Concepts

Community Relations Manager

White Rock, BC, Canada

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Oct 23, 2026
Experience: A minimum of 3 years of sales and customer service experience required.
Posting language: English
Posted: Sep 23, 2026

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Original job description

About Us

At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About The Role

The Community Relations Manager (CRM) reports to the General Manager (GM) and/or designate and is responsible for building relationships through community outreach, identifying sales leads, reaching occupancy and revenue goals. The role of CRM supports older adults and their families choose the best option for retirement living accommodation, care and services. The CRM as part of the leadership team and connects with all persons served to ensure quality customer service is achieved.

Responsibilities

Included but not limited to:

Engage and mobilize your team to achieve the purpose, goals, objective and key results of the organization.
Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
Model the values and leadership behaviours of the organization and inspire others to do the same.
Achieves or exceeds occupancy and revenue targets by working with the GM and site leadership team.
Drives qualified leads to the community through promotion, advertising, online engagement and various mediums
Conducts personal visits with prospects and their families to understand their needs and aligns the community.
Build professional referral relationships with community partners and provide tools and resources to encourage promotion and referrals to the community.
Utilize and maintain the community database on a daily basis, and ensure timely follow up.
Understand market trends, as well as competitor services and offerings from features, rates, incentives, occupancies, etc., all to maintain a competitive edge.
Working closely with the GM and the Director of Sales and Marketing to create the community marketing plan, events and annual budget.
Develops a strategic marketing plan and events to grow a portfolio of interested prospects and engaged community partners.
Design marketing materials in collaboration with the Director of Sales and Marketing.
Work with other CRM’s to share insights and best practices, including bi-monthly teleconference calls and quarterly meetings.
Takes the lead on leases and contracts with new residents.
Collaborate with the GM and other departmental managers to review occupancy objectives.
Collaborate with all other departments to provide an exceptional move-in/ move-out process.
Maintains a safe environment for residents, family and staff, through:

accident prevention,
knowledge of emergency procedures and regulations,
the safe use of supplies and equipment and reporting when repairs are necessary, and
Utilizing infection control procedures

Performs all other duties as required.

Qualifications & Skills

A minimum of 3 years of sales and customer service experience required.
Previous experience in senior housing is an asset.
A passion working with seniors
All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
Ability to read, write and speak English proficiently.
Must have reliable transportation and be able to travel.
Effective written and spoken communication skills
Excellent interpersonal skills
Work independently and in a team environment
Highly organized and able to multi-task.
Highly self-motivated, with a passion for delivering outstanding results
Ability to work weekends, evenings and/or flexible hours (i.e. to attend/facilitate meetings/events), as required.
Solid working knowledge of MS Office Suite (Outlook, Excel, Word, PowerPoint)
Knowledge and previous use of a CRM or Data Base management system an asset.
Ability to travel, as required.

West Coast Seniors Housing Management

is an equal opportunity employer.

Apply About employer

More about this job

Responsibilities

Build community relationships and generate qualified leads through outreach, marketing, prospect visits, and referral partnerships, while meeting occupancy and revenue targets. Coordinate marketing plans, events, leases, and resident transitions with the General Manager and other teams, while supporting a safe and welcoming community.

Requirements

Requires at least three years of sales and customer service experience; senior housing experience is an asset, along with a passion for working with seniors. Applicants need strong communication and interpersonal skills, the ability to work independently and collaboratively, reliable transportation and travel availability, proficiency with Microsoft Office, and flexibility to work evenings or weekends as needed; a vulnerable sector criminal record check is required.

Skills

Sales
Customer Service
Community Outreach
Lead Generation
Relationship Building
Marketing Planning
Occupancy and Revenue Management
Market and Competitor Analysis
Database Management
Event Planning
Lease and Contract Management
Written and Verbal Communication
Interpersonal Skills
Organization and Multitasking
Teamwork
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Senior Housing
Retirement Living
Community Outreach
Sales
Customer Service
Lead Generation
Occupancy Targets
Revenue Targets
Community Partnerships
Referral Relationships
Marketing Plan
Advertising
Online Engagement
Market Trends
Competitor Analysis
Community Database
CRM System
Event Planning
Leases
Contracts
Move-In and Move-Out Process
Infection Control
Emergency Procedures
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Vulnerable Sector Criminal Record Check

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