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Added 13 mins ago
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Regional Operations Manager, Cleaning Services
BGIS
Calgary, AB
- Part-time
Job Summary: Under the general supervision of the Regional Director of Operations the Regional Manager performs a variety of management tasks with emphasis on customer satisfaction and…
Added 28 mins ago
S
Senior Manager, Quality Assurance and Financial Crime Operations – Canada
Sunlife
Toronto, ON
- Full-time
…within Canada Financial Crime Compliance, reporting to the Director, Financial Crime Operations, Enterprise Financial Crime Compliance (EFCC). The role leads and maintains the quality…
Added 28 mins ago
SP
Senior Sales Director - Aerospace and Defence
Solace Power
Mount Pearl, NL
- Full-time
Solace Power Inc. is seeking to hire a Senior Sales Director - Aerospace and Defence.
Added 28 mins ago
OL
Education Coordinator
Oxford Learning Centres Inc.
Winnipeg, MB
- Part-time
…course, the students! You will work directly with the Centre Director as a key staff member with the following…
Added 28 mins ago
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Strategic Sales Development Representative
Coveo
Montreal, QC
- Full-time
What if your next sales role let you shape expansion opportunities within some of the world’s most complex enterprise organizations? At Coveo, you’ll help uncover new buying centers, spark…
Added 28 mins ago
CB
Supervisor, Branch Warehouse
Cornerstone Building Brands
AB · Edmonton, AB
- Full-time
Escalate systemic risks or capacity constraints to Director, Sales Operations.
Added 28 mins ago
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Sales Development Representative
Aerotek
Calgary, AB
- Other
Communicate account knowledge to team members (recruiters, FOA, sales, Director) through “req meetings” and Red Zone meetings
Added 43 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Reporting to the Global Director of Revenue Enablement, Digital, you will play a key role in designing, delivering, and optimizing strategic enablement programs that empower our…
Added 57 mins ago
DG
Sales Coordinator
Dandurand Group
Calgary, AB
- Full-time
This integral position coordinates and executes activities related to sales in Alberta. The Sales Coordinator reports to the Field Sales Director, providing support with any sales &…
Added 58 mins ago
GE
Director of Pricing and Business Analytics
GFL Environmental Inc.
Vaughan, ON
- Full-time
…of complex data, technology, and executive strategy? As the Director of Business Analytics, you will drive our enterprise-wide intelligence roadmap and foster a high-impact, data-driven…
Added 58 mins ago
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Director, Real Estate
RBC
Vancouver, BC
- Full-time
As a Director with the Real Estate team, you will be responsible for business development and management of a portfolio of commercial real estate clients, with a primary focus on providing…
Added 1 hour ago
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Senior Assistant Director of Finance and Accounting
Marriott
Toronto, ON
- Full-time
Analyzes information, forecasts sales against expenses and creates annual budget plans.
Added 1 hour ago
FH
Interim Office Manager
Fairmont Hotels & Resorts
Jasper, AB
- Temporary
Reporting to the Director of Sales & Marketing, this role combines executive administrative support, office management and operational coordination with a strong mandate to modernize…
Added 1 hour ago
L
Customer Service Representative / Représentant(e) service client
Leviton
Pointe-Claire, QC
- Full-time
Reporting to the Supply Chain and Quality Assurance Director, the Account Representative is at the heart of customer excellence. This role is responsible for efficiently and courteously…
Added 1 hour ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 1 hour ago
RC
Community Relations Manager
Retirement Concepts
White Rock, BC
- $60,000 to $65,000 CAD / year
- Full-time
Working closely with the GM and the Director of Sales and Marketing to create the community marketing plan, events and annual budget.
Added 1 hour ago
TL
Director of Marketing
The Law Office Management Association (TLOMA)
Guelph, ON
- Full-time
…to lead the marketing initiatives of the firm as its first Director of…
Added 1 hour ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Reporting to the Global Director of Revenue Enablement, Digital, you will play a key role in designing, delivering, and optimizing strategic enablement programs that empower our…
Added 1 hour ago
CI
Office Manager
Community Inclusions Ltd
O'Leary, PE
- Full-time
As the Office Manager, you will work directly with the Executive Director and administrative clerk to fulfill financial duties & responsibilities, while overseeing and assisting with…
Added 1 hour ago
OL
Education Coordinator
Oxford Learning Stoney Creek
Winnipeg, MB
- Full-time
…course, the students! You will work directly with the Centre Director as a key staff member with the following…
Added 1 hour ago
W
Gestionnaire de produits, Composants de matériel roulant (RSC) / Rolling Stock Components (RSC) Product Manager
Wabtec
Montreal, QC
- Full-time
Added 1 hour ago
Pricing Analyst (Procurement & Supply Chain)
Source Atlantic Ltd.
Rocky View No 44, AB · Saint John, NB · Dartmouth, NS · Rocky View County, AB
Reporting to the Director, Product & Margin, the Pricing Analyst is responsible for providing the analysis, modelling and insights that support pricing and margin decisions across the…
Added 2 hours ago
SL
Manager, Expense Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Director, Expense Management and working closely with all members of the RA&S Expense Management team, this position requires a proactive, self-motivated and detail…
Added 2 hours ago
Audit Manager, Global Compliance Audit
Scotiabank
Toronto, ON
…mitigate regulatory risk. Accountable for assisting the VP and Director in the design and execution of the Annual Audit Strategy / Plan and audit programs covering Compliance Functions and…
Added 2 hours ago
Sales Planning & Strategy Manager
Riverside Natural Foods Ltd.
Toronto, ON
This position reports to the Director of Sales Planning & Strategy.

Retirement Concepts

Community Relations Manager

White Rock, BC, Canada

$60,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: A minimum of 3 years of sales and customer service experience required.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us

At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About The Role

The Community Relations Manager (CRM) reports to the General Manager (GM) and/or designate and is responsible for building relationships through community outreach, identifying sales leads, reaching occupancy and revenue goals. The role of CRM supports older adults and their families choose the best option for retirement living accommodation, care and services. The CRM as part of the leadership team and connects with all persons served to ensure quality customer service is achieved.

Responsibilities

Included but not limited to:

Engage and mobilize your team to achieve the purpose, goals, objective and key results of the organization.
Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
Model the values and leadership behaviours of the organization and inspire others to do the same.
Achieves or exceeds occupancy and revenue targets by working with the GM and site leadership team.
Drives qualified leads to the community through promotion, advertising, online engagement and various mediums
Conducts personal visits with prospects and their families to understand their needs and aligns the community.
Build professional referral relationships with community partners and provide tools and resources to encourage promotion and referrals to the community.
Utilize and maintain the community database on a daily basis, and ensure timely follow up.
Understand market trends, as well as competitor services and offerings from features, rates, incentives, occupancies, etc., all to maintain a competitive edge.
Working closely with the GM and the Director of Sales and Marketing to create the community marketing plan, events and annual budget.
Develops a strategic marketing plan and events to grow a portfolio of interested prospects and engaged community partners.
Design marketing materials in collaboration with the Director of Sales and Marketing.
Work with other CRM’s to share insights and best practices, including bi-monthly teleconference calls and quarterly meetings.
Takes the lead on leases and contracts with new residents.
Collaborate with the GM and other departmental managers to review occupancy objectives.
Collaborate with all other departments to provide an exceptional move-in/ move-out process.
Maintains a safe environment for residents, family and staff, through:
- accident prevention,
- knowledge of emergency procedures and regulations,
- the safe use of supplies and equipment and reporting when repairs are necessary, and
- Utilizing infection control procedures
Performs all other duties as required.

Qualifications & Skills

A minimum of 3 years of sales and customer service experience required.
Previous experience in senior housing is an asset.
A passion working with seniors
All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
Ability to read, write and speak English proficiently.
Must have reliable transportation and be able to travel.
Effective written and spoken communication skills
Excellent interpersonal skills
Work independently and in a team environment
Highly organized and able to multi-task.
Highly self-motivated, with a passion for delivering outstanding results
Ability to work weekends, evenings and/or flexible hours (i.e. to attend/facilitate meetings/events), as required.
Solid working knowledge of MS Office Suite (Outlook, Excel, Word, PowerPoint)
Knowledge and previous use of a CRM or Data Base management system an asset.
Ability to travel, as required.

West Coast Seniors Housing Management

is an equal opportunity employer.

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More about this job

Responsibilities

Build community relationships and generate qualified leads to meet occupancy and revenue targets, while helping older adults and their families choose suitable retirement living options. Develop and deliver marketing plans and events, manage prospect follow-up and resident leases, and collaborate with leadership and other departments to support excellent service and move-in experiences.

Requirements

Requires at least three years of sales and customer service experience; senior housing experience is an asset, along with a passion for working with seniors. Applicants need strong communication and interpersonal skills, proficiency with Microsoft Office, reliable transportation, flexibility to work evenings or weekends as needed, and must pass the applicable vulnerable sector criminal record check.

Skills

Sales
Customer Service
Community Outreach
Lead Generation
Relationship Building
Marketing Planning
Occupancy and Revenue Management
Database Management
Written and Spoken Communication
Interpersonal Skills
Teamwork
Independent Work
Organization
Multitasking
Microsoft Office
Senior Housing

Visa sponsorship

Not detected in the job text

Keywords

Community Outreach
Sales
Customer Service
Senior Housing
Retirement Living
Occupancy Targets
Revenue Targets
Lead Generation
Referral Relationships
Community Partnerships
Marketing Plan
Advertising
Online Engagement
Marketing Materials
Events
Prospect Database
Database Management
Competitor Analysis
Leases and Contracts
Move-In and Move-Out Process
Infection Control
Emergency Procedures
Microsoft Office
Outlook
Excel
Word
PowerPoint
CRM Systems
Vulnerable Sector Criminal Record Check

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