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Added 3 hours ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to…
Added 4 hours ago
CO
Supervisor of Cultural Services
City of Niagara Falls
Niagara Falls, ON
- Full-time
The Supervisor of Cultural Services is responsible for overseeing the day-to-day operations of cultural programming and revenue-generating activities at the Niagara Falls Exchange and…
Added 4 hours ago
Sr. Account Manager - West
United Services Group
Kelowna, BC · Vancouver, BC · BC
…retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to deliver exceptional partner and customer…
Added 5 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 5 hours ago
C
Trnctn Mgmt Sr Consultant
CBRE
Toronto, ON
- Full-time
…client’s retail real estate portfolio. As a Senior Transaction Manager, you will lead and manage a diverse portfolio of real estate transactions across retail locations, partnering with…
Added 6 hours ago
AW
Sr. Enterprise Sales Manager, Financial Services (Banking, Wealth management, Payments, Insurance)
Amazon Web Services (AWS)
Toronto, ON
- Full-time
…largest industries. Your responsibilities will include driving revenue, adoption, and market penetration in enterprise financial services accounts within the local geography. Your…
Added 6 hours ago
NC
Account Manager - Plumbing
Noble Corporation
Concord, ON
- Full-time
The Account Manager will oversee the expansion of existing territory by visiting regions to meet the needs of potential consumers. Strong negotiation, strategic skills, and experience…
Added 6 hours ago
G
Karma Yoga Program
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
…Rehabilitation, coordinating with the Grants and Prospect Development Manager while ultimately sharing information with the Board of Directors, you will help shape the future of our…
Added 8 hours ago
V
Senior Analyst, Sales Reporting
Vale
Canada
- Full-time
…Toronto, Ontario. This role reports to the Commercial Operations…
Added 10 hours ago
IW
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Senior Manager, Events & Experience is responsible for leveraging strategic event marketing and experience design to support the sales, distribution, and growth objectives of IG Wealth…
Added 10 hours ago
IW
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Senior Manager, Events & Experience is responsible for leveraging strategic event marketing and experience design to support the sales, distribution, and growth objectives of IG Wealth…
Added 10 hours ago
HD
Affiliate & Creator Growth Manager
Hadley Designs
Remote, Canada
- $75,000 to $125,000 CAD / year
- Remote
…for generations. Our goal is to reach $100 million in annual revenue by…
Added 10 hours ago
FH
General Manager, Hawthorn Dining Room & Bar
Fairmont Hotels & Resorts
Calgary, AB
- Full-time
As a General Manager, Hawthorn Dining Room & Bar, you will curate an elevated experience for both guests and colleagues by demonstrating strong leadership, strategic foresight, and a…
Added 10 hours ago
J
Commercial Manager
Jacobs
Toronto, ON
- $160,000 to $210,000 CAD / year
- Full-time
We are seeking an experienced Commercial Manager to join our Program Management and Infrastructure team. The successful candidate will provide commercial leadership on major infrastructure…
Added 10 hours ago
Manager, Commercial Expansion
Tailscale
Vancouver, BC
We’re looking for a thoughtful, curious, and driven Sales Manager to lead a team of Commercial Account Executives focused on growing existing customer relationships. You’ll coach and…
Added 11 hours ago
SW
Commercialization Manager
Skyward Wildfire Technologies
Vancouver, BC
- $80,000 to $110,000 CAD / year
- Full-time
…market. Some weeks that means a government RFP, others it means a revenue model, a conference booth, or a private-sector customer we have never sold to…
Added 11 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 11 hours ago
R
Manager, Business Development (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Part-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 11 hours ago
CA
Development Manager
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Vancouver, BC
- Full-time
The Development Manager is a high-performing relationship builder responsible for identifying, cultivating, soliciting, closing, and stewarding major and mid-level donors. The Development…
Added 11 hours ago
Sales Manager, North America (Canada West Coast)
Wenco (a Hitachi Construction Machinery subsidiary)
Richmond, BC
Reporting to the Regional Manager, the Sales Manager role is responsible for driving revenue generation primarily through the acquisition of new clients within their designated region. In…
Added 11 hours ago
EG
Senior Manager, Partnerships
Emterra Group
Oakville, ON
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The Senior Manager, Partnerships is a strategic commercial leader responsible for managing and growing relationships with high-value clients within the circular economy and recycling…
Added 11 hours ago
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Service Centre Manager - Speedy Glass
Belron
Hanover, ON · Speedy - Hanover
- Full-time
As a Service Centre Manager, you will be able to have a hands-on role in the day-to-day operations of your Service Centre. You will help your team succeed by being the person that people…
Added 12 hours ago
K
Senior Customer Success Manager
KORE
Canada
- $93,772 to $118,738 CAD / year
The Strategic Customer Success Manager is responsible for the customer journey, building loyalty, and developing close, long-term client relationships with our strategic customers. In this…
Added 12 hours ago
K
Customer Success Manager
KORE
Canada
- $90,826 to $111,914 CAD / year
As a Customer Success Manager (CSM) at KORE, you will be the strategic partner and advocate for our assigned customer portfolio, owning the post-sale lifecycle from onboarding through…
Added 12 hours ago
M
Associate Director, Paid Social (Remote)
Monks
Toronto, ON
- Full-time
Generate strong revenue growth from client renewals on your team

Retirement Concepts

Community Relations Manager

White Rock, BC, Canada

$60,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: A minimum of 3 years of sales and customer service experience required.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us

At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About The Role

The Community Relations Manager (CRM) reports to the General Manager (GM) and/or designate and is responsible for building relationships through community outreach, identifying sales leads, reaching occupancy and revenue goals. The role of CRM supports older adults and their families choose the best option for retirement living accommodation, care and services. The CRM as part of the leadership team and connects with all persons served to ensure quality customer service is achieved.

Responsibilities

Included but not limited to:

Engage and mobilize your team to achieve the purpose, goals, objective and key results of the organization.
Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
Model the values and leadership behaviours of the organization and inspire others to do the same.
Achieves or exceeds occupancy and revenue targets by working with the GM and site leadership team.
Drives qualified leads to the community through promotion, advertising, online engagement and various mediums
Conducts personal visits with prospects and their families to understand their needs and aligns the community.
Build professional referral relationships with community partners and provide tools and resources to encourage promotion and referrals to the community.
Utilize and maintain the community database on a daily basis, and ensure timely follow up.
Understand market trends, as well as competitor services and offerings from features, rates, incentives, occupancies, etc., all to maintain a competitive edge.
Working closely with the GM and the Director of Sales and Marketing to create the community marketing plan, events and annual budget.
Develops a strategic marketing plan and events to grow a portfolio of interested prospects and engaged community partners.
Design marketing materials in collaboration with the Director of Sales and Marketing.
Work with other CRM’s to share insights and best practices, including bi-monthly teleconference calls and quarterly meetings.
Takes the lead on leases and contracts with new residents.
Collaborate with the GM and other departmental managers to review occupancy objectives.
Collaborate with all other departments to provide an exceptional move-in/ move-out process.
Maintains a safe environment for residents, family and staff, through:
- accident prevention,
- knowledge of emergency procedures and regulations,
- the safe use of supplies and equipment and reporting when repairs are necessary, and
- Utilizing infection control procedures
Performs all other duties as required.

Qualifications & Skills

A minimum of 3 years of sales and customer service experience required.
Previous experience in senior housing is an asset.
A passion working with seniors
All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
Ability to read, write and speak English proficiently.
Must have reliable transportation and be able to travel.
Effective written and spoken communication skills
Excellent interpersonal skills
Work independently and in a team environment
Highly organized and able to multi-task.
Highly self-motivated, with a passion for delivering outstanding results
Ability to work weekends, evenings and/or flexible hours (i.e. to attend/facilitate meetings/events), as required.
Solid working knowledge of MS Office Suite (Outlook, Excel, Word, PowerPoint)
Knowledge and previous use of a CRM or Data Base management system an asset.
Ability to travel, as required.

West Coast Seniors Housing Management

is an equal opportunity employer.

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More about this job

Responsibilities

Build community relationships and generate qualified leads through outreach, marketing, events, and referral partnerships, while meeting occupancy and revenue targets. Guide prospective residents and families through their housing options and leasing process, maintain prospect records, and collaborate with leadership and other departments to support a high-quality resident experience.

Requirements

Requires at least three years of sales and customer service experience; senior housing experience is an asset, along with a passion for working with older adults. Applicants need strong communication and interpersonal skills, the ability to work independently and collaboratively, proficiency with Microsoft Office, reliable transportation, flexibility to attend events, and the ability to pass a vulnerable sector criminal record check.

Skills

Sales
Customer Service
Community Outreach
Lead Generation
Occupancy and Revenue Management
Relationship Building
Marketing Planning
Event Planning
Referral Partnerships
Database Management
Market and Competitor Analysis
Lease and Contract Management
Team Collaboration
Written and Verbal Communication
Organization and Multitasking
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Senior Housing
Retirement Living
Community Outreach
Sales
Customer Service
Lead Generation
Occupancy Targets
Revenue Targets
Marketing Plan
Advertising
Online Engagement
Referral Relationships
Community Partnerships
Prospect Database
Database Management
Market Trends
Competitor Analysis
Marketing Materials
Event Planning
Leases
Contracts
Move-In and Move-Out Process
Resident Services
Infection Control
Emergency Procedures
Vulnerable Sector Criminal Record Check
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

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