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Added 10 mins ago
LV
ASSISTANT.E GÉRANT.E-EN
La Vie En Rose
Mascouche, QC
- Full-time
…fonctionnement de la boutique et t’assurer que ton équipe offre un service à la clientèle remarquable. Lorsque tu remplaceras le ou la gérant.e, tu seras responsable d’atteindre les…
Added 10 mins ago
LV
ASSISTANT.E GÉRANT.E-EN
La Vie En Rose
Montreal, QC
- Full-time
…fonctionnement de la boutique et t’assurer que ton équipe offre un service à la clientèle remarquable. Lorsque tu remplaceras le ou la gérant.e, tu seras responsable d’atteindre les…
Added 11 mins ago
AR
Hospitality Manager
Atria Retirement Canada - Westhaven
Winnipeg, MB · MB-Winnipeg
- Full-time
Review the daily menu with residents and staff, coordinating room service delivery where applicable.
Added 11 mins ago
BP
Line Cook Full Time/Part Time
Boston Pizza
Kelowna, BC
- Full-time
- Part-time
Management Training Programs, Leadership Development conferences and access to dynamic mentorship programs and initiatives
Added 11 mins ago
C
Manager, Ramp Operations - Full-Time (5304)
Cargojet
Vancouver, BC
- Full-time
…responsibilities include leading and coaching supervisors and staff, enforcing safety and regulatory compliance, coordinating with various teams, and managing budgets and equipment to…
Added 11 mins ago
TB
Facilities Manager
The Boulevard Club
Toronto, ON
- Full-time
…operational excellence, infrastructure management, and team leadership? Do you thrive in a dynamic, member-focused environment where you can drive operational efficiency, oversee facility…
Added 11 mins ago
7
Service Manager
7259b73c-68ed-4ba6-bf41-9557fa90640b
Burnaby, BC
- Full-time
The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer…
Added 11 mins ago
CC
Retail Shift Leader
Canna Cabana
Welland, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 11 mins ago
AT
Civil General Construction Supervisor
Arrow Transportation Systems Inc.
BC
- Other
…efficient work progression from start to finish. Mentoring staff and maintaining site moral is also required of this position. Other responsibilities…
Added 25 mins ago
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Added 25 mins ago
LV
ASSISTANT.E GÉRANT.E-EN
La Vie En Rose
Terrebonne, QC
- Full-time
…fonctionnement de la boutique et t’assurer que ton équipe offre un service à la clientèle remarquable. Lorsque tu remplaceras le ou la gérant.e, tu seras responsable d’atteindre les…
Added 25 mins ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Aurora, ON
- Part-time
Commitment to providing exceptional customer service
Added 25 mins ago
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Front Store Supervisor, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Prince George, BC
- Part-time
Managing the customer service functions, including cash, cashiers and merchandising.
Added 25 mins ago
FH
Social Worker, Acute & Sub-acute Care
Fraser Health Authority
Chilliwack, BC
- $44.85 to $56.02 CAD / hour
- Part-time
…to patient, families and healthcare professionals. Provides leadership within the interdisciplinary team in care planning for the effective utilization of patient resources and participates…
Added 26 mins ago
ET
M-26-003 | Assistant Director of Services - Pedagogical and Complementary Educational Services
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Magog, QC
- $96,482 to $128,642 CAD / year
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Undergraduate degree in a relevant field of study certifying a minimum three-year university program, or hold a senior staff position in a school service centre or school board for which an…
Added 26 mins ago
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Front Office Manager
Hyatt Regency
Vancouver, BC
- Full-time
…oversees Assistant Front Office Managers, Front Desk Hosts, Guest Service Agents, and Switchboard Operators. The FOM is responsible for all aspects of front desk operations, including staff…
Added 26 mins ago
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Transitions Care Lead
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Competitive Total Rewards. So much more than a paycheque! Enjoy comprehensive benefits, pension, on-demand pay, car loan support, supportive housing and exclusive staff perks.
Added 26 mins ago
UO
Outdoor Centre Customer Service Supervisor (Rental Shop) -Faculty of Kinesiology
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Added 26 mins ago
UO
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Added 26 mins ago
UO
Lead, Program Partnerships & Projects, UCalgary Continuing Education
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Added 26 mins ago
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Licensed Practical Nurse (Part-Time) - Transitional Health
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…continuous improvement initiatives Recognition and Rewards for service excellence and…
Added 26 mins ago
PH
Cook 1 (Jr Sous Chef) Full Time
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Toronto, ON
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…sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a…
Added 26 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
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Toronto, ON
- Full-time
Provides effective leadership and ongoing mentorship and ensures development of all staff
Added 26 mins ago
SI
Licensed Practical Nurse (Temporary), Transitional Health
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Recognition and Rewards for service excellence and safety

Retirement Concepts

General Manager

Coquitlam, BC, Canada

$105,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $105,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

About Us

At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

Summary Of Position

Reporting to the Director, the General Manager (GM) is accountable for managing and providing leadership for assigned site-based operations.

The General Manager (GM) is a key leader in the Community and is responsible for all elements of our Community Engagement Strategy and ensuring optimal quality of care and customer service and satisfaction, along with the implementation of all standardized regional and clinical policies and processes.

Through the direct leadership and management of people and resources, the GM oversees the operational and administrative activities of operations and fosters an environment that empowers and supports individuals to provide safe, high quality care.

The GM ensures clinical operations at the site are delivered in an effective and efficient manner through consultative advice on clinical service design, policies and procedures, as well as management and leadership.

The GM will have responsibility for, and oversight of, the site’s operating budget, as well as adherence to Direct Care Hour (DCH) accountability.The GM will be a consistent and active participant in any site-based marketing initiatives and will be responsible for ensuring occupancy targets are met.

COMPETENCIES

Engage and mobilize your team to achieve the purpose, goals, objective and key results of the organization.
Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
Model the values and leadership behaviours of organization and inspire other to do the same.

Leads Self

Self-Awareness: Is aware of own assumptions, values, principles, strengths and limitations.
Manages Self: Takes responsibility for own performance and decisions
Develops Self: Actively seeks opportunities and challenges for personal learning, character building and growth.
Demonstrates Character: Models qualities such as honesty, integrity, resilience and confidence .

Engages Others

Fosters the Development of Others: Supports and challenges others to achieve professional and personal goals.
Contributes to the Creation of a Healthy Organization: Creates an engaging environment where others have meaningful opportunities and the resources to fulfill their expected responsibilities.
Communicates Effectively: Listens well, encourages open exchange of information and ideas using appropriate communication media.
Builds Effective Teams: Facilitates an environment of collaboration and cooperation to achieve results.
Required to work positively and collaboratively with all team members and supervisors.

Achieves Results

Sets Direction: Inspires vision.Identifies, establishes and communicates clear and meaningful expectations and outcomes.
Strategically Aligns Decisions with Vision, Values and Evidence: Integrates organizational mission, values and reliable, valid evidence to make decisions.
Take Action to Implement Decisions: Acts in a manner consistent with the organizational values to yield effective, efficient public-centered service. Demonstrates business acumen by efficiently and effectively identifying and managing human, capital, financial and information resources.
Assesses and Evaluates Results: Measures and evaluates outcomes. Holds self and others accountable for results achieved against benchmarks. Corrects course as appropriate.

Develops Coalitions

Builds Partnerships and Networks to Great Results: Creates connections, trust and shared meaning with individuals and groups.
Demonstrates a Commitment to Customers and Service: Facilitates collaboration, cooperation and coalitions among diverse groups and perspectives to improve service.
Mobilizes Knowledge:Employs methods to gather intelligence.Encourages open exchange of information.Uses quality evidence to influence action across the system.
Navigate Socio-Political Environment: Is politically astute. Negotiates through conflict. Mobilizes support.

Systems Transformation

Demonstrates Systems/Critical Thinking: Thinks analytically and conceptually; questions and challenges the status quo to identify issues, solve problems and design and implement effective processes across systems and stakeholders.
Encourages and Supports Innovation: Creates a climate of continuous improvement and creativity aimed at systematic change.
Strategically Oriented to the Future: Scans the environment for ideas, best practices and emerging trends that will shape the system.
Champions and Orchestrates Change: Actively contributes to change processes that improve health service delivery.

Qualifications

Completion of undergraduate degree in health sciences or related field, plus 7 (seven) years’ recent related experience, including two (2) years in leadership role; or an equivalent combination of education, training and experience.
All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.

Skills And Abilities

Knowledge of Ms. Office and email applications
Knowledge of Residential Care Licensing Act and Occupational Health and Safety
Able to plan, organize and direct the operations of the facility
Innovative, creative thinker
Ability to multi-task
Must be able to read, write. and verbally communicate effectively in English
Customer service oriented
Ability to maintain effective interpersonal and team relationships
Conflict resolution skills
Demonstrates empathy and understanding of the needs of seniors

West Coast Seniors Housing Management

is an equal opportunity employer.

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More about this job

Responsibilities

Lead site-based community operations, including staff and resource management, quality of care, customer service, and implementation of regional and clinical policies. Oversee the operating budget and direct care hour accountability, support marketing initiatives, and ensure occupancy targets are met.

Requirements

Requires an undergraduate degree in health sciences or a related field and seven years of recent related experience, including two years in a leadership role, or an equivalent combination of education, training, and experience. Applicants must pass the applicable vulnerable sector criminal record check and demonstrate knowledge of Microsoft Office, residential care licensing, and occupational health and safety.

Skills

Leadership
Residential Care Operations
Budget Management
People Management
Customer Service
Community Engagement
Occupancy Management
Clinical Operations
Policy Implementation
Strategic Planning
Team Development
Communication
Conflict Resolution
Interpersonal Skills
Microsoft Office
Occupational Health And Safety

Visa sponsorship

Not detected in the job text

Keywords

Residential Care
Senior Housing
Community Operations
Community Engagement Strategy
Quality Of Care
Customer Service
Clinical Operations
Regional Policies
Clinical Policies
Operating Budget
Direct Care Hours
Occupancy Targets
Marketing Initiatives
Residential Care Licensing Act
Occupational Health And Safety
Microsoft Office
Email Applications
Vulnerable Sector Criminal Record Check
Leadership
Team Development
Resource Management
Conflict Resolution
Continuous Improvement
Change Management

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