Administrative & Office Support Assistant

Administrative & Office Support Assistant

Location: Calgary, Alberta

Employment: Part-time, 4 days per week

Work Environment: In-office, ReTrain Canada

Experience Level: Entry-level

About the Role

ReTrain Canada is a growing organization looking for an enthusiastic, organized, and dependable Administrative & Office Support Assistant to join our team.

This position combines telephone reception, general administration, and support for daily business operations. While there is limited in-person reception, the role involves regular telephone communication, a variety of administrative responsibilities, and opportunities to assist different teams and projects.

We are looking for someone who enjoys helping people, takes initiative, and is excited about learning new skills in a dynamic, growing organization.

This is an excellent opportunity for someone looking to build their administrative experience, develop new capabilities, and grow with the company.

Key Responsibilities

• Answer incoming telephone calls, respond to general inquiries, and direct calls to the appropriate team members.
• Monitor shared email inboxes and assist with routine correspondence.
• Provide general administrative support to management and staff.
• Assist with scheduling, calendars, meetings, and coordination of daily activities.
• Prepare, organize, and maintain electronic documents, spreadsheets, and business records.
• Perform data entry and ensure information is accurate and up to date.
• Assist with invoicing, tracking information, and routine administrative processes.
• Support various departments with administrative tasks and special projects.
• Help maintain organized office systems, files, and supplies.
• Learn and use new software, technologies, and administrative tools to improve efficiency.
• Maintain professionalism and confidentiality when handling client and company information.

Required Qualifications

• High school diploma or equivalent.
• Basic proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong verbal and written communication skills.
• Friendly, professional telephone manner.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and follow through on responsibilities.
• Dependable, punctual, and comfortable working independently.
• Positive attitude, initiative, and willingness to learn.

Preferred Qualifications

• Previous administrative, office, or customer service experience is an asset but not required.
• Familiarity with Microsoft Teams, SharePoint, or other business applications.
• Experience with scheduling, data entry, or document management.
• Interest in learning new technology, including AI-enabled productivity tools.

What Success Looks Like

• Telephone inquiries are handled professionally and efficiently.
• Administrative responsibilities are completed accurately and on time.
• Documents, records, and information remain well organized.
• Team members receive dependable and proactive administrative support.
• New responsibilities and technologies are learned with enthusiasm.
• The individual contributes positively to an efficient, collaborative work environment.

The Ideal Candidate

You are friendly, curious, organized, and enjoy being busy. You take pride in doing your work well, are comfortable speaking with people on the phone, and like finding ways to make things run more smoothly.

You don't need years of experience. What matters most is your willingness to learn, your attention to detail, and your ability to take ownership of your responsibilities.

We offer the opportunity to gain experience across different areas of the business, learn new technologies, and take on additional responsibilities as the organization continues to grow.

If you're looking for a position where you can contribute, develop your skills, and grow alongside an expanding company, we'd like to hear from you.