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Added 3 mins ago
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Retreat Guru

user support technician

Nelson, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Jul 9, 2026

Original job description

Overview

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience

Experience

3 years to less than 5 years

Hybrid

Work must be completed both in person and remotely.

Responsibilities

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide customer service
Manage incidents
Usability testing

Supervision

No supervision responsibility

Experience and specialization

Computer and technology knowledge

Project management software
HTML editing software
Software development
Mac OS
JavaScript
SQL
Spreadsheet
PHP
WordPress
HTML
Software quality assurance

Type of experience

Call centre

Area of work experience

Quality assurance or control

Area of specialization

E-commerce

Additional information

Security and safety

Basic security clearance

Transportation/travel information

Own transportation
Willing to travel

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Repetitive tasks
Manual dexterity
Attention to detail
Sitting

Own tools/equipment

Internet access
Cellular phone

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty

Benefits

Health benefits

Dental plan
Health care plan
Paramedical services coverage

Financial benefits

Group insurance benefits
Life insurance
Stocks/shares

Long term benefits

Maternity and parental benefits

Other Benefits

Free parking available
On-site amenities
On-site recreation and activities
Paid time off (volunteering or personal days)
Team building opportunities
Wellness program

Apply About employer

More about this job

Responsibilities

Assist users with computer difficulties by researching and implementing solutions, providing advice and training, and maintaining a log of problems and resolutions. Manage incidents, provide customer service, conduct usability testing, and participate in application and software redesign.

Requirements

Requires a college, CEGEP, or other non-university certificate or diploma from a one- to two-year program, or equivalent experience, and three to less than five years of experience. The role calls for knowledge of relevant software and technologies, strong communication and organizational abilities, and the ability to work in a fast-paced environment under pressure.

Skills

Technical Support
Incident Management
Customer Service
User Training
Troubleshooting
Quality Assurance
Usability Testing
Project Management Software
HTML
JavaScript
SQL
PHP
WordPress
Mac OS
E-Commerce
Communication

Benefits

Dental Plan
Health Care Plan
Paramedical Services Coverage
Group Insurance Benefits
Life Insurance
Stocks/Shares
Maternity and Parental Benefits
Free Parking
On-Site Amenities
On-Site Recreation and Activities
Paid Time Off
Team-Building Opportunities
Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Computer Troubleshooting
User Guides
Technical Manuals
Incident Management
Customer Service
User Training
Problems and Solutions Log
Application Redesign
Software Redesign
Usability Testing
Quality Assurance
Project Management Software
HTML
HTML Editing Software
JavaScript
SQL
PHP
WordPress
Mac OS
E-Commerce
Call Centre
Basic Security Clearance
Spreadsheet Software

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