user support technician
- Nelson, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
3 years to less than 5 years
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
Computer and technology knowledge
Security and safety
Health benefits
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
3 years to less than 5 years
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide customer service
- Manage incidents
- Usability testing
- No supervision responsibility
Computer and technology knowledge
- Project management software
- HTML editing software
- Software development
- Mac OS
- JavaScript
- SQL
- Spreadsheet
- PHP
- WordPress
- HTML
- Software quality assurance
- Call centre
- Quality assurance or control
- E-commerce
Security and safety
- Basic security clearance
- Own transportation
- Willing to travel
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
- Internet access
- Cellular phone
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
- Group insurance benefits
- Life insurance
- Stocks/shares
- Maternity and parental benefits
- Free parking available
- On-site amenities
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program
More about this job
Responsibilities
Assist users with computer difficulties by researching and implementing solutions, providing advice and training, and maintaining a log of problems and resolutions. Manage incidents, provide customer service, conduct usability testing, and participate in application and software redesign.
Requirements
Requires a college, CEGEP, or other non-university certificate or diploma from a one- to two-year program, or equivalent experience, and three to less than five years of experience. The role calls for knowledge of relevant software and technologies, strong communication and organizational abilities, and the ability to work in a fast-paced environment under pressure.
Skills
- Technical Support
- Incident Management
- Customer Service
- User Training
- Troubleshooting
- Quality Assurance
- Usability Testing
- Project Management Software
- HTML
- JavaScript
- SQL
- PHP
- WordPress
- Mac OS
- E-Commerce
- Communication
Benefits
- Dental Plan
- Health Care Plan
- Paramedical Services Coverage
- Group Insurance Benefits
- Life Insurance
- Stocks/Shares
- Maternity and Parental Benefits
- Free Parking
- On-Site Amenities
- On-Site Recreation and Activities
- Paid Time Off
- Team-Building Opportunities
- Wellness Program
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
Keywords
- Technical Support
- Computer Troubleshooting
- User Guides
- Technical Manuals
- Incident Management
- Customer Service
- User Training
- Problems and Solutions Log
- Application Redesign
- Software Redesign
- Usability Testing
- Quality Assurance
- Project Management Software
- HTML
- HTML Editing Software
- JavaScript
- SQL
- PHP
- WordPress
- Mac OS
- E-Commerce
- Call Centre
- Basic Security Clearance
- Spreadsheet Software