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Added 10 mins ago
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Rettenmaier Canada Inc.

Customer Service Representative

Markham, ON, Canada

Pay: $55,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Summary

As part of a small, collaborative team, the Customer Service & Sales Support Coordinator plays a key role in delivering exceptional service to our customers and supporting sales initiatives. This position combines customer service and sales support responsibilities, requiring strong organizational skills, attention to detail, and a proactive approach.

At Rettenmaier Canada Inc. we value shared ownership, and while each team member has defined responsibilities, we encourage flexibility and collaboration to support one another during peak periods, absences, or urgent customer needs.

Duties and Responsibilities

Customer Service

Communicate with customers regarding order placement, status updates, and issue resolution on B2B business environment.
Process orders in ERP software (SAP Business One or similar).
Coordinate dispatch from warehouse and manage customer invoicing.
Provide supporting documentation and respond to customer inquiries.
Document and manage complaints and corrective actions.

Sales Support

Process sample requests and product change communications.
Maintain price lists and assist with reporting and presentations.
Coordinate promotional materials and selling tools.
Support marketing initiatives such as e-blasts and social media updates.
Coordinate travel arrangements for sales-related activities and special projects.

Administrative & Team Support

Assist with general office tasks (courier, mail, upkeep).
Collaborate with colleagues to ensure smooth operations and shared success.
Provide occasional after-hours or emergency support as needed to meet customer requirements and business demands.

Flexibility Clause

Perform any additional tasks or special projects assigned by management, such as attending tradeshows or supporting company events.

Qualifications

Experience on Pharma Ingredients and/or Pharmaceutical, Nutraceutical industries in Canada will be an asset to be consider for this role.
Excellent verbal and written English; French an asset.
Bachelor’s or college degree in business, science, or related field, minimum +4 years in a customer-facing role.
Strong Microsoft Office skills (Excel proficiency an asset).
Experience with ERP systems (SAP Business One preferred).
Problem-solving mindset, attention to detail, and ability to manage competing priorities.
Professional, patient, and collaborative demeanor.
Ability to work independently and as part of a cross-functional, interdependent team.
Legally entitled to work in Canada.

Benefits

Comprehensive benefits package (after 3 months).
RRSP employer match program (after 3 months).
Office-based position in Markham, ON.
Opportunity to grow within a global organization with a strong sustainability and innovation culture.
The salary range provided is indicative. Final compensation will be based on the successful candidate’s experience, qualifications, and demonstrated skills.

Apply About employer

More about this job

Responsibilities

Manage customer orders, status updates, inquiries, invoicing, warehouse dispatch coordination, and complaint resolution. Support sales and marketing activities by processing sample requests, maintaining price lists, preparing materials and reports, and coordinating travel and administrative tasks.

Requirements

Requires a bachelor’s or college degree in business, science, or a related field, and at least four years of customer-facing experience. Candidates should have strong English communication, Microsoft Office skills, ERP experience, attention to detail, and the ability to manage competing priorities; pharmaceutical, nutraceutical, or pharma-ingredient industry experience and French are assets.

Skills

Customer Service
Sales Support
Order Processing
ERP Systems
SAP Business One
Microsoft Office
Excel
Customer Invoicing
Warehouse Dispatch Coordination
Complaint Management
Problem-Solving
Attention To Detail
Organization
Written And Verbal Communication
Prioritization
Team Collaboration

Benefits

Employer-Matched RRSP
Growth Opportunities
Sustainability And Innovation Culture

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
B2B
Order Processing
ERP
SAP Business One
Customer Invoicing
Warehouse Dispatch
Complaint Management
Corrective Actions
Sample Requests
Price Lists
Reporting
Presentations
Promotional Materials
Marketing Initiatives
E-Blasts
Social Media
Microsoft Office
Excel
Pharmaceutical Ingredients
Pharmaceutical Industry
Nutraceutical Industry
Cross-Functional Collaboration
Customer-Facing Experience

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