General Manager Sales Operations

Company Description RETYCHE is a leading Canadian destination for pre-owned luxury bags and accessories, with a focus on curated designer pieces and clothing. The company is dedicated to making high-end fashion more attainable by carefully selecting and authenticating items for its clientele. RETYCHE serves a growing community of fashion-conscious customers who value sustainability and accessibility in luxury goods. Team members join a brand that values quality, customer experience, and a modern approach to resale. Working at RETYCHE offers exposure to the luxury fashion industry and a collaborative, customer-focused environment.

Role Description The General Manager Sales Operations role at RETYCHE is a part-time, on-site position based in Montreal, QC. This role oversees day-to-day sales operations, ensuring that sales processes run smoothly from customer inquiry to purchase completion. Responsibilities include monitoring sales performance, optimizing in-store workflows, and coordinating with team members to maintain high service standards. The General Manager Sales Operations will support customer satisfaction initiatives, address escalated service issues, and ensure consistent application of sales policies and procedures. The role also involves analyzing sales data, identifying opportunities to improve conversion and customer experience, and contributing to operational planning aligned with business goals.

Qualifications

• Strong sales and sales operations skills, with experience driving revenue and improving sales processes, both for consumers in store and online.
• Customer service and customer satisfaction expertise, with a track record of enhancing client experience in a retail or luxury environment.
• Operations management abilities, including organizing workflows, optimizing staffing, and maintaining efficient store operations.
• Relevant background in retail, fashion, or luxury goods is an asset, particularly in pre-owned or consignment settings.
• Proficiency in using SHOPIFY & POS systems, basic data analysis tools, and sales reporting software.
• Excellent communication, leadership, and problem-solving skills, with the ability to guide and support a diverse team.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work on-site in Montreal, QC, with flexible part-time availability, including weekends as needed.