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RETYCHE

Sales & Customer Relations Manager

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

About Retyche

Retyche resells pre-loved luxury handbags and accessories, in our Montréal boutique and online at retyche.com and through our social media.

Our ambition is to become the go-to destination for pre-loved luxury bags and accessories.

The role

We’re looking for a Sales & Customer Relations Manager who lives these values and wants to grow with us as we expand. You’ll lead our boutique team, build a loyal client community, and make every visit feel personal.

What you’ll do

Lead, coach and inspire the boutique sales team
Build and grow a client book through appointments, follow-ups and private events
Own weekly and monthly sales targets, and track the results
Bring clients to us through outreach, events and partnerships, not just foot traffic
Uphold our curation standards for authenticity, condition and presentation
Work closely with our online and marketing team, because we are digital-first and the boutique is part of a bigger client journey
Work closely with the team to insure all operations are running smoothly, both for our clients in store and online.

What you bring

3+ years in luxury retail, including team leadership
A track record of building loyal clients and closing high-value sales
Strong knowledge of luxury handbags and accessories. Pre-loved or consignment experience is a plus
Fluency in French and English
Availability on weekends and during the holiday season

Why join us

A growing brand with a loyal community
A real voice in shaping the boutique’s next chapter

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More about this job

Responsibilities

Lead and coach the boutique sales team, grow a loyal client base through appointments, follow-ups, outreach, events, and partnerships, and manage sales targets. Maintain product curation standards and coordinate with online and marketing teams to ensure a smooth client experience across in-store and online operations.

Requirements

Requires at least three years of luxury retail experience, including team leadership, with a record of building loyal clients and closing high-value sales. Strong knowledge of luxury handbags and accessories and fluency in French and English are required; pre-loved or consignment experience is an advantage, along with weekend and holiday-season availability.

Skills

Luxury Retail Sales
Team Leadership
Coaching
Client Book Development
High-Value Sales
Sales Target Management
Client Outreach
Event Planning
Partnership Development
Luxury Handbag Knowledge
Product Curation
Authenticity Assessment
Online and In-Store Operations
French Fluency
English Fluency

Visa sponsorship

Not detected in the job text

Keywords

Luxury Retail
Pre-Loved Luxury Handbags
Luxury Accessories
Consignment
Boutique Sales
Sales Team Leadership
Client Book
Appointments
Client Follow-Ups
Private Events
Sales Targets
Client Outreach
Partnerships
Product Curation
Authenticity
Product Condition
Product Presentation
Digital-First Retail
Online Sales
Marketing
Retail Operations
French
English

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